Skype Journal

Home - Contact Us - Policies - Advertise - About News feed Independently covering the Talk Revolution since 2003

Monday, April 19, 2010

People talk 45% longer with Skype high audio quality

Real-Time and Involvement

Here's a slide from Skype's Jonathan Rosenberg eComm presentation. Skype tested a large pool of users from all over the world for customer satisfaction based on the audio codec they used in a Skype-to-Skype call.

In the chart to the left the Mean Opinion Score rose from 3.4 using mobile phone audio quality to about 3.85 with Skype's highest quality, a thirteen percent jump.

On the right Skype shows the effect of call quality on average call duration. With the lowest quality, the average call lasted about 21.5 minutes. At the highest quality it went about 31 minutes, 45% longer.

One of my fellow eComm'rs noted both scores rose from wideband to superwideband. Notable because you may not be able to tell the difference if asked.

Fidelity clearly counts.

Imagine a meeting between Skype and Verizon.

Hey, Vee.

Hi, Spyke. Our customers are speaking for only three minutes fifteen seconds on each call. And that number's falling. What can you do for us?

Our callers speak for twenty minutes when they experience audio comparable to your crappy standard audio. Maybe if we get our users Skyping on your phones, they'll start talking longer?

Cool. And for when we roll out our 4G network?

Oh, then Skypers talk even longer: for more than half an hour. You just need to be running our superwideband SILK codec on your handsets.

Audio fidelity changes consumer behavior.

Labels: , , ,

Thursday, March 11, 2010

Why did Skype publish SILK's source code?

The Web is Agreement - Oxymoronic Intellectual Property

Voxeo's Dan York shows Skype released the source code to its SILK super wideband audio codec to the "CODEC Working Group" of the Internet Engineering Task Force, one the Internet's standards bodies. SILK is one of the things that make Skype calls sound so rich and vivid. And now SILK is available for everyone. Jim Courtney reviews SILK's history and lists its early adopters on the way to becoming a freely licensed Internet standard.

Why is Skype doing this?

I think this goes to two issues: adoption and competitive advantage.

Skype got all kinds of grief for keeping SILK proprietary and out of the public domain. That's a barrier to adoption when there are other wideband audio codecs with less encumbered licenses. So publishing the source should, in theory, make this easier for companies and governments, big and small, to choose SILK. SILK is not in the lead when I asked operators at a CES wideband audio session whether they were interested. So anything Skype can do to make it more attractive is a good thing.

As for competitive advantage, Skype's advantage in talk audio and video quality over other VoIM operators (Microsoft, Yahoo!, AOL) disappeared when GIPS licensed their wideband codecs. Skype's advantage is really in the network effects (that more people have Skype dialtone than other networks).

So how do you put SILK to use? First, you make it a benefit of partnering with Skype. Make your embedded and mobile hardware sound better or use less bandwidth. Offer wideband audio at narrowband prices. You're free to do this without Skype, but why not take advantage of Skype's global marketing power and be the device/operator that not only sounds good but sounds good with Skype? Imagine that you're a smart television maker; this would be one more reason to pre-install Skype codecs.

One last competitive advantage point: consumers don't care about which codec gives them HD audio/video. Skype doesn't much care either. What matters to Skype is that you define who they are competing against. Their grand enemy/obstacle/incumbent/dominator isn't Microsoft or Google or Logitech or Apple. It's the local and long distance carrier. So anything which helps Skype develop allies that make the PSTN look slow, decrepit, and obsolete positions Skype favorably by comparison.

tags: , , , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private technologist roundtable, one of the longest running public Skype chats.

Labels: , , ,

Tuesday, September 22, 2009

Skype SILK codec in the IETF standards process

Congratulations ietf logoto Skype Stockholm's Koen Vos, Soeren Jensen, and Karsten Soerensen on their submission of the SILK Speech Codec to the Internet Engineering Task Force as an Internet-Draft, the first step on the way to becoming an IETF standard. Thanks to Skype's Jin Kim and Jason Fischl for helping it start the process.

This follows-through on Skype's pledge to make superwideband audio cheap and ubiquitous.

On the business side, the SILK codec eliminates one of Skype's three outside software dependencies: audio codecs from Global IP Solutions (GIPS). The two remaining are Skype's high quality video codec, from On2, and Skype's peer-to-peer directory, the Global Index from Joltid. Skype's commitment to free themselves from dependencies should comfort investors and others worried about the Joltid/Joost litigation.

Here's Jonathan Christensen speaking about the evolution of codecs (the software that turns your voice into bits and back) at the March 2009 Emerging Communications conference (slides, podcast). 

TIP: Jonathan will speak next month at eComm Amsterdam. 10% off with discount code "SkypeJournal".

Labels: , , , , , , ,

Tuesday, September 15, 2009

Rod Ullens: iNum, High Def transport, and the HD codec war

Rodrigue Ullens

Rodrigue Ullens, Voxbone CEO, is scheduled to participate in a panel discussion of "HD Carrier Interconnection" at the HD Communications Summit today. I talked with Rod as he walked between meetings.

[CORRECTION: iNum has not yet deployed Skype's SILK codec.]

Skype Journal: You're going to the HD Summit. What are you announcing?

Rodrigue Ullens: We are announcing the iNum network now supports high definition voice calls. [See news release below the fold.]

There don't seem to be phone handsets that capture voice in high quality. How do you solve the garbage in, garbage out problem?

Our only role is to play the middle man, pretty much. We expect, of course, to receive a voice call in high definition. For example, if today we were supporting the SILK codec. When you call an iNumber from Skype, we would receive the voice call from Skype with the quality that Skype hands it off. It depends of course on the handset and the phone that has transcoded the voice into a high def call. The only thing we do is convert from one codec to another and be the middleman helping networks talk to each other.

We've talked about high def audio for years. Why now?

Because I think it is the right opportunity in the sense that we see more and more networks that do support it. Maybe Skype has had it for a while but there are now other networks that are just coming up right now to support high definition. Same thing for some of the handsets, some of the phones. It's just now getting some momentum. We want to be part of that momentum and enable different networks to talk to each other.

To benefit from high definition it has to be end to end. You still have a lot of networks that support high definition but just in their island.

I think we have another value to bring by having identifiers, item number that support high definition voice calls. And I think just now it's starting to be interesting.

Practically speaking, what is high definition or high quality?

Technically, if you've been able to capture a higher frequency than the one from a traditional phone network. Where you sample eight thousand times per second with eight bits of data per sample; it gives you 64k of data uncompressed. A regular ISDN call.

With high definition you sample more and capture a higher frequency of the voice so you have an impression of almost speaking right next to the person.

The only codecs we've implemented in the network is the G722 codec. It's the first one that's available very easily, without royalty and so on.

Now we're working with Skype to implement SILK. With Skype, when I've made Skype calls and when the speakers are high def and when the person has a high def mic, you really hear the difference.

For high def to become common and widespread, does the industry need to standardize on one or two codecs?

I suppose that's also part of the reason why Skype and everybody is now trying to make its codec the standard one. I don't know who will win. I haven't tested yet, but I have the impression that just like you can transcode from a regular codec to another one, you can transcode between high definition codecs. You will never have just one codec. That's just the way it is; everybody wants to push their codec. That's also why you will always need people facilitating communication between enterprises for a long time. Codecs will coexist for a long time.

tags: , , , , , , , , ,

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

The release:

Voxbone Equips Globally-Local iNum Numbers With High-Definition Voice

IP-to-IP Calls to iNum Numbers Can Be Answered Anywhere and Convey in-the-Room Sound Quality

NEW YORK – Sept. 15, 2009 – Voxbone, a leading provider of international VoIP origination services and telephone numbers to communications service providers, call centers and multinational businesses, today announced that its international, geographically-independent number service, iNum®, now supports high-definition (HD) voice. iNum adds a missing piece – a uniform identifier – to enable HD calling.

As long as both endpoints are HD-enabled, calls to iNum numbers will convey a sound quality that far surpasses traditional circuit-switched telephony.

The new capability, announced at the HD Communications Summit in New York, adds the benefit of in-the-room sound quality to iNum's location neutrality and cost savings on international calls.

Prefaced with the ITU-assigned 883 code, iNum numbers refer to the Internet in the same way that 44 refers internationally to the U.K. and 1 refers to the U.S. A call to an iNum number is routed first to Voxbone, which carries it over the expensive, long-distance leg of the route before delivering it to the appropriate service provider, which terminates the call to its subscriber.

A high-definition voice signal cannot fit through the frequency constraints of Plain Old Telephone Service (POTS) – a fact that limits the HD benefit to end-to-end IP calls. However, most iNum calls should be able to support HD voice because most iNum traffic is transmitted by service providers that have migrated to IP or begun operation as VoIP carriers.

"In equipping our iNum numbers with high-definition voice, we are bringing a key piece – a uniform identifier – to the emerging HD ecosystem," said Rod Ullens, Voxbone CEO. "Many endpoints and a lot of isolated networks, such as Skype, already support HD, but there needs to be a standard way for any service provider to reach a particular HD endpoint. HD-enabled iNum offers the perfect solution."

For example, Ullens said: "The HD voice capability enables a global help desk to publicize one 'local' number for all English-speaking customers anywhere in the world, another for all Spanish-speaking customers, and so on. The clarity of high definition tremendously helps callers to these numbers, who often are listening in their second or third languages or listening to non-native speakers."

In another scenario, a call-conferencing provider could use iNum for an internationally "local" access number. In-the-room voice quality frequently has been noted for alleviating "ear strain" and improving attentiveness on long conference calls.

Voxbone is beginning its HD support with the wideband G.722 codec and plans to add other codecs in the fourth quarter of this year.

#   #   #

About Voxbone

Headquartered in Brussels, Belgium, Voxbone provides worldwide local and toll-free phone numbers over its own private intercontinental VoIP network. The all-IP architecture of the Voxbone core network enables customers to rapidly deploy new communications services with local presence while reducing costs. It delivers high-quality call origination from 48 countries and 4,000 cities, as well as iNum numbers that enable billing as local calls when dialed through participating carriers anywhere in the world. Through its number inventory, network, self-administered provisioning and comprehensive SIP adherence, Voxbone's global infrastructure enables its customers to expand to international markets quickly and efficiently. Founded in 2002 and privately held, Voxbone is the only carrier licensed in all 27 countries of the European Union. For more information, visit www.voxbone.com.

Photo credit: Copyright 2009 James Duncan Davidson.

Labels: , , , , , , ,

Monday, August 24, 2009

Codec Wars: Yahoo! Messenger 10 + GIPS Video

Yahoo! Messenger 10 beta came out last week, 8-24-2009 11-04-19 AMswitching to the Global IP SolutionsVideoEngine for 1-to-1 voice calls.

Y!M video calling is not backward compatible; all users must be on Y!M 10. Interop with MSN doesn't extend to video calls, so friendship across networks is still limited to commodity text IM.

Yahoo! recommends at least 300 Kbps download and 128 Kbps upload, video cards with 96 MB memory, and Microsoft DirectX. This compute burden comes from the audio and video codecs.

Yahoo! adopting GIPS's video plumbing is a coupe for GIPS. Yahoo!'s choices influence other software companies; GIPS just became a safer choice for video. Despite Yahoo! only using the GIPS VideoEngine for limited 1-to-1 video chats, this opens up room for Yahoo! to expand to video conferencing and game-related video applications.

So far this year Skype published its home-grown SILK wideband audio codec, Google bought On2 for its video codecs, the telecom industry held its first conferences on "HD telephony," Microsoft released a bandwidth-consuming HD webcam, and Yahoo! boosted the quality of its video codecs. Moore's Law and mobile broadband seem to be pulling industry to higher fidelity.

Screenshots and comments:

Installing Yahoo! Messenger – Step 1 of 4 – Welcome to Yahoo! Messenger – Typical Install

Yahoo! Messenger 10 - "Welcome to Yahoo! Messenger" typical install options

"Typical Install" includes everything: two browser add-ins, setting Yahoo.com to your home page, and making Yahoo! your default search engine.

Installing Yahoo! Messenger – Step 1 of 4 – Welcome to Yahoo! Messenger – Custom Install

Yahoo! Messenger 10 - "Welcome to Yahoo! Messenger" custom install options

Installing Yahoo! Messenger – Step 2 of 4 – License Agreement and Terms

Yahoo! Messenger 10 - "License Agreement and Terms"

Installing Yahoo! Messenger – Step 3 of 4 – Ready? Set. Install!

Yahoo! Messenger 10 - "Ready? Set. Install!"

The payload is about 16 MB without toolbars. Skype comes in around 20.

Installing Yahoo! Messenger – Progress Message - "More friends = more fun"

Progress messages set expectations and guide users to features they may not discover on their own.

Yahoo! Messenger 10 - "More friends = more fun"

Installing Yahoo! Messenger – Progress Message - "Keep Friends at your Fingertips"

Yahoo! Messenger 10 - "Keep Friends at your Fingertips"

Installing Yahoo! Messenger – Progress Message - "A better video and voice experience"

Yahoo! Messenger 10 - "A better video and voice experience"

Installing Yahoo! Messenger – Progress Message - "Continue the conversation on your phone"

Yahoo! Messenger 10 - "Continue the conversation on your phone"

Installing Yahoo! Messenger – Step 4 of 4 – Installation is complete!

Yahoo! Messenger 10 - "Installation is complete!"

Yahoo! Messenger 10 - Login panel

Yahoo! Messenger 10 - Login panel

It's a loooong panel.

Import Contacts

Import Contacts

The import contacts wizard suffers from the Password Antipattern, asking you to trust Yahoo! with your logins to other services. Most of the sites Yahoo! imports contacts from support OAuth.

Still no contact import from other Yahoo! properties like Delicious, flickr, and upcoming. Or from Skype.

Yahoo! Messenger Video and Voice Setup - 1 of 3 - Microphone

Yahoo! Video and Voice Setup - 1 of 3

Yahoo! Messenger Video and Voice Setup - 2 of 3 - Speaker

Yahoo! Video and Voice Setup - 2 of 3

Yahoo! Messenger Video and Voice Setup - 3 of 3 - Camera

Yahoo! Video and Voice Setup - 3 of 3

Goofy face not included.

Yahoo! Messenger 10 Home Page

Yahoo! Messenger 10 Home Page

A Messenger "home page" isn't new. This design keeps the distracting advertising apart from news and tools.

The Yahoo! Mail tab again shows messaging media are converging experiences, just as Web Messenger is part of Yahoo! web mail and the Yahoo! home page.

GIPS news release below:

Global IP Solutions Powers The New Yahoo! Messenger Video Calling

New Video Call Feature Available for Everyone on Yahoo! Messenger

San Francisco — August 24, 2009Global IP Solutions (Oslo Børs: GIPS) announced today that Yahoo! Messenger, a leader in real-time communications with more than 133 million users worldwide, is using GIPS VideoEngine™ to enable new high-quality video calling with the launch of Yahoo! Messenger 10.

Since early 2006, GIPS has provided the underlying voice technology for Yahoo! Messenger, allowing friends, family and colleagues to communicate. Now with the addition of the video calling feature, everyone on Yahoo! Messenger can enjoy video calls enabled by GIPS VideoEngine for superior sound, picture quality and user experience.

“With the launch of Yahoo! Messenger 10, we’re allowing people to instantly communicate with friends and family around the world through new interactive and social features like video calls,” said Dave Merriwether, senior director of Yahoo! Messenger. “The GIPS VideoEngine enables us to provide the Yahoo! Messenger community with the best video experience possible. Now people can enjoy full-screen, face-to-face chats with friends and family at no cost, in the familiar Yahoo! Messenger environment.”

“Yahoo! Messenger is the leading communication platform that provides people with the greatest choice to stay connected to one another through text IM, PC-based calling, mobile text messaging and now video calling,” said Emerick Woods, GIPS’ Chief Executive Officer. “We’re proud to work with Yahoo! to deliver a truly differentiated high quality video experience for the hundreds of millions of people on Yahoo! Messenger around the world,” added Woods.

To download the latest Yahoo! Messenger 10, visit http://messenger.yahoo.com/winbeta

Labels: , , , , , , , , , , ,

Wednesday, August 19, 2009

Fidelity Wars: Microsoft strains video call resolution

Microsoft LifeCam Cinema 720p

From the Competition Is Good Department. Microsoft will sell its upgraded LifeCam webcam starting September 9. The "Cinema's" resolution is now 720p, 1280×720 pixels at 30 frames per second.

Your PC must convert all that video into streamable bits. The image encoding/decoding and compression take serious processor power, lots of memory, and real broadband bandwidth. Microsoft says this requires a dual core 1.6GHz processor, and recommends a 3GHz dual core processor and 2GB of memory. No news yet on which drivers and codecs they'll use, how much burden using the Cinema will put on your system (will you be able to run Outlook while calling?), nor how much bandwidth a HD video call will take.

This year Skype published the free SILK audio codec for wideband audio at the same bandwidth and Google announced it's buying On2, the maker of Skype's video engine. The race to fidelity hasn't been this hot since Skype promoted the GIPS audio codec suite in 2003, followed by Yahoo!, Google, AOL, and Microsoft.

LifeCam Cinema Features: 4x digital zoom, glass lens, auto focus, Microsoft "ClearFrame" frame-rate doubling technology, noise-cancelling microphone, Windows Live calling button, aluminum body. For Windows XP, Windows Vista and Windows 7. £70 or $80.

Labels: , , , , , , , , ,

Wednesday, July 22, 2009

Skype for Mac 2.8 is out of Beta

apple logo black on transparentDownload Skype for Mac 2.8 (OS X. 2.8.0.659). Release notes (pdf).Discuss in the Skype Mac OS X Forums or report bugs and other issues. No major changes from the beta releases.

New features since 2.7: screen sharing (treats your screen as a webcam for a Skype video call), the SILK codec (better sound quality, less bandwidth, more reliable). Mac-only features: "Skype Access - Beta" (Pay for Boingo Wi-Fi by the minute with Skype credits at $11/hour); Sort and prioritize chats in the drawer; Show buddy mood messages in chat; add notes to contacts.

Elsewhere:

tags: , , , , , , ,

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Labels: , , , , ,

Monday, April 13, 2009

Could Plantronics launch the first SILK Bluetooth headset?

from Plantronics sneak peak of a headset launching 21 April 2009from Plantronics sneak peak of a headset launching 21 April 2009

Someone has to go first. Plantronics' teaser campaign promises Bluetooth and vague delights. But what I really want is a great Bluetooth headset, a digital signal processor with Skype's SILK codec inside, and a superwideband highest-fidelity microphone (so you can hear the real me). Launch is set for nine days and seven hours from now.

from Plantronics sneak peak of a headset launching 21 April 2009from Plantronics sneak peak of a headset launching 21 April 2009

 

tags: , , , , ,

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Labels: , , , , ,

Wednesday, April 1, 2009

Skype Red: The Hardware Story

Skype for Vampires creates new opportunities for Skype's hardware partners. skypecertifiedvampire As with any (in)human factors design, Skype certifies gear to meet the particular needs of its demanding customers.

Skype's Jonathan Christensen said the new certification standards inspired hardware to use every drop of power in Skype's SILK and NYLON Superhuman Wideband Codecs. "Our partners, like Logitech, Panasonic, Toshiba and Sony, are creating a Skype call fidelity so high you can mesmerize humans as though you were in the same room."

Different Abilities

Technical Response

Products Upgraded

Heightened Vision

  • High frame rates
  • Higher resolution
  • Wide spectrum (into the infrared)
  • Higher color depth 
  • Webcams
  • Displays
  • NYLON lossless video compression

Visual Sensitivity

  • Filtering out frequencies found in sunlight that trigger allergic reactions 
  • NYLON codec

Heightened Hearing

  • Higher audio frequency response range and sensitivity
  • Noise reduction to drown out distracting sounds picked up with sensitive ears
  • Microphones
  • Speakers

Logitech webcam - Vampire Red Edition

Logitech webcam, Vampire Red edition. Certified for Skype for Vampires.

Labels: , , , , , ,

Sunday, March 29, 2009

16 Skype Mobile @ CTIA fantasies

  1. iPhone gets a Skype Lite client.
    • [Hat tip to Om Malik's creative? sources.]
  2. Apple buys Skype.
    • Skype is what iChat could have become with funding and management support. Although we're still waiting on multiparty video.
  3. Skype Lite For iPhone OS 3, later this year.
    • The best Skype experiences need push and sync services you'll find in 3.
  4. Verizon buys Skype.
    • Or another US mobile carrier. 0% growth in wireless minutes, 20% growth in data; time to sell services that drive data growth.
  5. Three US carriers will sell low end Skypephones this year.
    • Maybe if carriers won't spend a few billion to buy Skype, they'll partner to build data plan sales and consumption.
  6. Skype asks the new FCC to force mobile Carterfone rules on US carriers.
    • A new administration could be very interested in the political appeal of consumer-friendly rules.
  7. Google buys Skype.
    • Would complement Google Voice, Goog411, Google Talk, Android and all the other realtime conversation projects, filling in gaps and serving non-Google customers. Skype's new evidence-based management culture might fit too.
  8. Cisco buys Skype.
    • Telepresence at the high end, WebEx in the bigco, Skype everywhere else.
  9. Skype Lite now supports video.
    • I wish. Completely depends on the handset, on features turned off/on by carriers, on the quality/capacity of 3G.
  10. Rupert Murdoch buys Skype.
    • Skype already partners with MySpace, a NewsCorp company. Could Skype branded mobile and desktop tools help sell other NewsCorp television, sports, business, and games content?
  11. Skype launches DENIM, a new video codec for mobiles.
    • Skype depends on On2 for video codecs. How long before Skype decides it's better to own than to rent? Skype's SILK codec proves they've decided that before.
  12. Microsoft buys Skype.
    • MSN and Windows Live Messenger are both insanely popular IM products, but neither of the ad-supported products convinced people to use voice, video, or PSTN features. After Microsoft buys Yahoo!, they may have enough loose cash to pick up Skype. Skype has a newly upgraded client for Windows Mobile.
  13. Skype mobile clients support video calls.
    • An oft requested feature.  
  14. Nokia buys Skype.
    • Just a long ferry ride from Tallinn. It would explain Nokia's Barcelona announcement to ship smartphones with Skype later this year. Skype has mobile products all three Nokia OS's: Symbian, Maemo/Linux, and java.
  15. Skype becomes location-aware.
    • Sort those contact lists by proximity. Update mood messages automatically by zone ("leaving the office"). Filter directory search results. 
  16. Oprah buys Skype.

We'll see what really happens.

tags: , ,

Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Labels: , , , , , , , , , ,

Monday, March 23, 2009

Skype for SIP == Skype for Asterisk DOA?

Guest post by Jason Goecke, Adhearsion

Today Skype announced Skype for SIP (SFS). Put simply, enterprise telephone systems may now interconnect with the boomgoesthedynamiteSkype network to receive calls from the Skype network and place calls to SkypeOut. All without the need to install any special hardware or software on most modern enterprise phone systems (IP-PBXs to be more specific). Skype’s new enterprise targeted connectivity uses SIP, the industry standard for VoIP interconnection. SIP already powers the bulk of Skype’s revenue, via SkypeIn/SkypeOut, so this is a logical progression to take advantage of the large scale infrastructure already in place at Skype.

This is a tremendous move by Skype and one I have contended for years was necessary for them to make headway in the enterprise. I applaud this step. There are plenty of great posts out there covering this already, including the one by @danyork on Disruptive Telephony.

What does this mean for Skype for Asterisk (SFA) announced last September? At best the value of SFA has been significantly reduced by this announcement.

Previously SIP interconnection to the Skype cloud was given to the rarified group of larger players such as Voxeo, Tellme, Genesys and others. SFA was the first time this access was going to be brought to the world of open source telephony developers through Asterisk. This provided an immense opportunity for the Asterisk developer community to create new applications to take advantage of this, which lead me to invest time to participate in the closed beta for SFA still underway.

The SFS announcement this morning has just marginalized SFA to applications that benefit from direct dialing of Skype users from Asterisk and from basic presence updates from the Skype network. Gone are the benefits of providing Skype/SkypeIn inbound calls to the enterprise, SkypeOut trunking, etc. More so, SFA is at a disadvantage since you will have to pay a per channel (simultaneous call) license fee on top of any SkypeIn/SkypeOut costs. Further, I suspect that the number of SFA channels available to a single account will be limited for the same reason that SFS does not do SIP to Skype dialing, so that no one may provide large scale alternatives to SkypeIn.

All of this has really taken the wind out of the SFA sails before it even had a chance to make it to a public beta. Digium must now look to quickly add new features. Such as advanced presence information, instant messaging, the SILK codec and others, if they hope to salvage their own investment in the development of SFA to date. While I understand these things take time, the lethargy of getting the SFA to market does not bode well for rapidly trumping the SFS announcement.

Time will tell.

Labels: , , , , , , , , ,

Monday, March 16, 2009

As phones becomes PCs, shouldn't you control your phone, not the phone company?

Skype will announce results of their Zogby consumer survey tomorrow. Findings support Skype's bargaining position with mobile carriers (pre-install Skype, embed SILK) and their freedom-to-connect regulatory rhetoric (delamination, Skype Carterfone).

UPDATE: announced.

The issue: Do you want the control and power over your mobile phone you have over your PC?

People v. Walled Garden

People under 30 years old think of phones as PCs. They want the same choice over software, connectivity, and services they have with PCs.

US carriers block a phone's features and restrict which programs users put on their phones, a "walled garden" approach. Skype clearly wants people free to choose Skype software and hardware. 

Consumers in countries where they have more control over their mobiles, like Spain and Japan, get the idea that smartphones are like PCs, platforms for software. 

The timing is great: just two weeks until more Skype announcements at CTIA Wireless 2009 in Las Vegas. CTIAw is a tradeshow where mobile carriers and those who sell to/through them gather. Mobile phone manufacturers, transmission technology companies, software companies (the whole stack) will be there.

Mobile carrier execs decried consumer control at the September 2008 CTIA event.

In this survey, 1800 US consumers were asked:

Recently, an upper-level executive from a mobile carrier said that consumers would rather have their mobile devices' applications chosen for them than to have the ability to choose the applications for themselves. Do you agree or disagree with that statement?

4 out of 5 want the ability to choose for themselves:

image

Strongly agree 1.8%
Somewhat agree 10.6%
Somewhat disagree 25.2%
Strongly disagree 55.3%
Not sure 7.1%

Nick says the study shows users want the kind of application choice iPhone users find in their app store.

Skype's news release:

Worldwide, consumers still perceive wide gap between their computers and mobile devices; want greater control over mobile experience

Zogby survey of U.S., Japan, Spain and U.K. mobile users shows most do not currently download applications to mobile devices; Skype calls for greater collaboration between carriers, software providers and device makers to assist consumers in embracing next generation of mobile experience

LUXEMBOURG, March 17, 2009 - Skype published data today from a recent Zogby survey showing that most mobile users still perceive a gap between the purpose and controllability of their computers versus their mobile devices. This gap correlates with the finding that the vast majority of mobile users do not yet download applications to their mobile devices.

However, the same people expressed a strong desire to be able to choose mobile applications for themselves, and not have their carriers decide what applications they can use. The results also indicated that people will pay more for a device that will allow them to control the applications.

The study surveyed approximately 3,000 mobile users in four markets -- the U.S., U.K., Japan and Spain - between December 2008 and February 2009. Highlights of the findings include:

  • 62% do not yet view their mobile device as an extension of their computer.
  • Only 23% feel that they have more or the same level of control over their mobile device as they have over their computer.
  • 70% have never downloaded an application to their mobile device.
  • 67% want to be able to choose their mobile applications for themselves, rather than have their carriers choose for them.

Regional Breakout: Spain Leads the Way

When the results are broken out by market, regional differences emerge. In Japan, the U.S. and the U.K., respondents felt the least control over their mobile devices versus personal computers (67 percent, 78 percent, 65 percent, respectively), which correlates to few users downloading applications to their mobile devices (22% in Japan, 26% in the U.S., and 28% in the U.K.)

The results from Spain, however, paint a different picture, one that hints at what happens when mobile consumers are given more control. In that market, more than half of the respondents felt there was no difference or they had more control over their mobile devices (53%) as they have over their computers (46%). Nearly half (47%) view their mobile devices as extensions of their computers. Given these attitudes, it is perhaps not coincidental that nearly half of Spanish mobile users (48%) have downloaded applications to their devices, a much larger percentage than the other markets surveyed. And, a much larger percentage of Spain’s mobile users – 50% -- are willing to pay more for a mobile device that allows them to control their applications.

The Age Gap: Younger People Less Likely to View Mobile Devices as Merely Phones

The survey results also indicate that younger adults have a different view of what a mobile device is than their older counterparts. When asked if they view their mobile device as a phone to make calls on, a computer to access the Internet and download applications, or both, younger respondents were less likely to consider their mobile device to be just a phone. For example, in Japan, respondents under 30 were more likely to view mobile devices as a computer, or both (50%) than view them as merely phones (47%), while only 1 in 4 respondents in that market between the ages of 50 and 64 shared a similar view.

“These results show that work could be done to continue to blur the line between the computer and the mobile device, and that advances in new Internet-based services and mobile devices will help drive innovation. Overall, people want the ability to have control over which applications they download and this is consistent with trends in other industries,” said Chad Bohnert, VP Marketing and E-Commerce at Zogby International.

“This is a clear call to action for all of us in the communications industry – carriers, device manufacturers, and software companies like Skype – to work together to deliver what the mobile consumer, especially the next generation of device and data plan buyers, obviously want and expect,” said Scott Durchslag, Chief Operating Officer of Skype. “Together, we can bring a rich PC-like communications experience to mobile devices – one that combines voice, video, presence, instant messaging, and file sharing. In doing so, consumers win, and so does the industry as it fuels growth in data minutes and revenues.”

To answer mobile consumer demand, Skype is focused on delivering more choice, value, and functionality to the billions of mobile devices in the market today. In recent months, Skype now offers mobile applications for a wide range of operating systems, including Android, Windows Mobile, and Java-enabled phones, and is now available on more than 100 devices from LG, Motorola, Nokia, Samsung, and Sony Ericsson. In addition, the 3Skypephone, available from Hutchison Whampoa's wireless subsidiary 3, has been used to make more than 300 million Skype-to-Skype calls.

UPDATE: Added "People v. Walled Garden" graphic by Phil Wolff

Labels: , , , , , , ,

Tuesday, March 3, 2009

SILK performs better

Skype's been saying its SILK audio codec is better than others. They released some data today supporting their claim.

Key measure is Mean Opinion Score, which compares sound as perceived before and after processing. Higher is better, greater fidelity.

In this chart, the codecs are tested at low bitrates (hard, on the left) to high bitrates (easy, on the right). Lots of bandwidth makes it easy to replicate sounds. SILK does better even at dial-up speeds, and SILK climbs in quality with even a little extra freedom. 

People like SILK even at slow speeds by you.

That's with clean bandwidth.

SILK does well even with bad connectivity. This chart shows Skype degrades more gracefully than other codecs, twice as well as the popular free open source Speex codec and better than the Adaptive MultiRate WideBand (AMR-WB) speech codec. 

People like SILK even with data loss by you.

Three things contribute to SILK's attractiveness:

  • It's written in fixed point ANSI C, so it will run efficiently nearly anywhere.
  • It quickly adapts to changes in sample rate, network quantity/quality, and CPU resources. This minimizes audio artifacts and preserves quality.
  • Low delay frees up other parts of a system, cutting latency. SILK only needs 25 ms (20 ms frame size + 5 ms look-ahead). 

SILK does double duty with non-speech media. Skype's codec also works at music quality. Systems that stream music, television, movies, or ambient audio (games) will be able to use SILK.

Signal processing takes up huge overhead on mobile phones. As SILK moves from software to firmware, Skype suddenly takes up less memory, CPU, and power. Users get longer battery life, less heat, less latency. This would be a big win for Skype's mobile strategy. Skype would work on much dumber, cheaper, ubiquitous smartphones: a vastly larger market.

Notes from the data sheet:

MOS (Mean Opinion Score) listening test was performed for Wideband speech signals by Dynastat, an independent 3rd party laboratory. Confidence intervals (95%) are +/- 0.1 MOS. All bitrates are measured and averaged over frames containing active speech. SILK and Speex were run in the highest complexity mode. Packet Loss and Office Noise tests were done with all codecs running at 18.25 kbps.

See also:

Labels: , , , , ,

Skype will license its superwideband codec for free

SILK is SILK logo by you.making Skype sound great. Literally sound good to human ears. Today Jonathan Christensen announced Skype will license their SILK audio codec binaries freely, broadly, without royalty, and without ties to Skype products.

I was wrong. The codec license will not be open source. Audio codecs only.

It's early. Details are firming up on which platforms will be available first. Skype is still determining the signal processing partners who will release SILK optimizations for those platforms. License is still with lawyers.

Skype spent millions buying the talent and building the technology behind SILK. Why would Skype give up a competitive edge? I can think of a short term reason and longer term one.

Short term, Skype needs gear built to support the high fidelity of the Skype network. When SILK is comes on mobile phone chips, for example, Skype won't have to consume as many CPU cycles, chew up as much power, or run as hot. When SILK comes as an ASIC core, companies that make webcams, headsets, microphones, speakerphones, skypephones, webcamphones, and all the other ways we get our voices in and out of Skype will reproduce our voices in high fidelity.

Longer term, Skype's platform strategy calls for interop. To make that work, Skype will need to make available some of the components you find in a Skype client. Audio codecs, like SILK. Video codecs, like the ones Skype licenses from On2. Security components. When Skype is ready to offer developers the ability to build Skype into web apps, look for more sharing and licensing.

Get in the queue for early release: email SILKSupport@skype.net with subject "SILK Binary SDK Request".

Technorati tags: , , ,

Labels: , , , , , ,

Monday, March 2, 2009

Skype to announce… something? at eComm09

Skype strategist Julien Decot is off the 2009 Emerging Communications Conference speaker list and Skype GM Jonathan Christensen has an announcement to make. Mr. Christensen's keynote is described as:

Codec Evolution and Industry Proposal (Plus Skype Announcement)

The PSTN has been bandwidth limited from its inception. This was done to keep equipment costs down. But is 3kHz really enough to get your point across? Wideband audio has emerged in services like Skype and with today's low cost, silicon based manufacturing and the move to all IP transmission there is an opportunity to finally break through the POTS bandwidth barrier. Jonathan will discuss the complex audio codec landscape and put forth a proposal for how we [the Industry] can make wideband audio ubiquitous.

Let's parse this and madly speculate where Jonathan's going.

The PSTN has been bandwidth limited from its inception. This was done to keep equipment costs down.

The public switched telephone network (PSTN) cuts off your speech's top (high notes) and bottom (low notes). While some microphones and speakers, like those used by musicians, capture everything, most equipment in mobile phones, landline phones, speakerphones, or even Skype phones captures just enough of your sound to be understood.

But is 3kHz really enough to get your point across? Wideband audio has emerged in services like Skype

Wideband audio restores the lifelike quality of sound by capturing and playing more of your sound's natural highs and lows. Skype's new SILK codec, which moves sound between Skype and your computer, and between Skype and other Skype users, is a wideband codec. Incredibly vivid sound.  

and with today's low cost, silicon based manufacturing

Putting software into a chip... SILK codecs as semiconductor "cores"? A core is a readily usable bit of software already rendered in the software language of chip programming. Everything electronic has some sort of chip in it, from radios to cars. Pre-built cores make it fast, cheap, and easy to drop new features into your product. "SILK Inside"?

and the move to all IP transmission

Most mobile and landline phone companies have switched their plumbing from analog to digital to Internet Protocol.

there is an opportunity to finally break through the POTS bandwidth barrier.

POTS (plain old telephone service) is basic phone service, the one with the 3kHz bandwidth limits. Could the breakthrough be offering SILK Inside in the routers PSTN services use? In mobile phones?

Jonathan will discuss the complex audio codec landscape

Ummm. I haven't a clue. But Jonathan should know; he's been working in the codec business for years. 

and put forth a proposal for how we [the Industry] can make wideband audio ubiquitous.

If you want something ubiquitous, you have to take away cost and risk. Sounds like open source to me.

So, again, this is me guessing what Skype will announce and all errors are mine:

  1. Skype will release SILK with an open source license.
  2. Skype will partner with an ASIC semiconductor manufacturer to release SILK in VHDL (or another chip design language).
  3. Skype has partnerships with Cisco, Motorola, Nokia and other companies to use the chips in networking products and mobile handsets.

Let me make another assumption. Skype will announce a public platform in 2009. So people could make their own Skype clients or build Skype into their own products/services. To make that work, Skype needs to share codecs and encryption with developers. Licenses could be for packaged software or for open source libraries. I'm betting on open source for the codecs and shrinkwrapped for the encryption.

What's your wild guess?

Labels: , , , , , , , , , ,

Sunday, February 15, 2009

Jim Courtney moves on

At VON Canada 2005 I first met Stuart Henshall, the founder of Skype Journal; this Canadian VON event attracted bloggers from across North America. It was the only North American opportunity to hear Skype founder Nicklas Zennstrom personally while he was in legal limbo in the U.S. Later that year I was asked to write a couple of posts for Skype Journal; effectively Stuart had seen my personal post about Skype's newly launched email toolbar for which I had been a beta tester and asked if he could post it on Skype Journal.
The following April when VON Canada held its third (and last) show in Toronto, I had just completed a client business development assignment and was asked to blog on behalf of Skype Journal. Stefan Oberg, Skype's current Vice-President for Business, spoke about Skype's goal to be "Better than a phone...". Today, with the SILK codec, Skype is much better than a phone; since its introduction I cringe politely when I have to go back to normal phone conversations.
But, more importantly, since then I have had a wonderful opportunity to meet many keen and passionate Skype employees, develop an understanding of what it takes to be a Skype Partner - especially with business applications -- and participated with a network of great bloggers who all contribute to a better understanding of the business and technology issues of the emerging communications world.
Yes, there have been challenges; Skype has had to reorganize and restructure as a viable and growing business. Several players have attempted to get into the real time communications space; they need to find their niche and attract users and develop revenue streams. But, when I look at the outcome of the past three years in this space, Skype remains a strong player; it has become synonymous with disrupting barriers to communications around the world at little or no cost to the user.

New services have evolved; small businesses can enjoy the advantages of services that were previously only available to large enterprises.16 million users online concurrently every day around 2:00 p.m. EST (GMT-5) is half the population of Canada. And there are probably 30 to 40 million who use Skype daily with about 30% in business applications. Free video calling has become a reality.
But over the past eighteen months:

  • Skype's business application partners are looking for ways to have third party support marketing their leading edge services
  • Other significant players have come into the real time emerging communications space offering a range of unique products and services
  • Mobile phones have evolved into smartphones
  • Social media keeps everyone informed in real time about news, personal activities and individual opinions
  • It's the year of the Voice 2.0 world.
  • WordPress has become the most powerful platform for not only blogging but also complete websites.
  • Search has become a key tool in developing a significant web presence
As a result today I am launching a new website Voice On The Web - facilitating personal and business communications across a Voice 2.0 world. Check out my initial post for more details about the goals and objectives I hope to achieve. Note that all my Skype Journal posts are archived there and readily searchable. There's still lots of warts on the site but one has to start somewhere.
At the same time Phil Wolff will continue to blog on Skype Journal, continuing to bring his perspective on the technology and business opportunities in the Voice 2.0 world. I will be providing him link love frequently for posts I feel should be checked out.
Time to move on... see you at Voice On The Web. And, thanks to Phil for the opportunity to participate on Skype Journal over the past three years.
Powered by Qumana

Labels: , , , ,

Friday, February 6, 2009

Skype for Windows 4.0 Gold: Blog Coverage

Since its launch Tuesday, Skype for Windows 4.0 Gold has received some interesting coverage:

Perhaps the biggest improvement, though, is audio quality. We all thought that Skype audio was great, right? Skype’s internally developed SILK codec slipped into the final release, despite not having been in prior betas. A wideband codec that delivers the goods at half the bitrate of prior codecs, SILK makes talking on Skype a pure pleasure.

  • Tom Keating: Skype Launches 4.0 with Super Duper Weenie Wideband Codec. Images conjured up when a new codec is lauded with reduced network bandwidth. Obviously Tom has his favorite food hangouts.
  • Update: JK On The Run: Geek Session: Skype 4.0 and the HP Mini 1000 MIE provides a ten minute video recording of Kevin's Skype video call with James Kendrick from a netbook running Windows 7 beta. Not a Skype High Quality video call but still demonstrates a reasonable quality video call, even at full screen (select "HD On" in upper right corner if you go full screen) . Would love to have knows the fps and resolution from the Skype tech specs for the call.

Have a good weekend.

Powered by Qumana

Labels: , , , , , , , , , , , , ,

Thursday, February 5, 2009

David Pogue, New York Times: Video Chats Overcome Clunkiness

Columnist David Pogue in a New York Times article reviewing Skype 4.0 starts by going back to the AT&T video phone demonstrated at the 1964 New York World's Fair and user experience from then. Not a lot of calls due to technical and psychological issues. He talks about why Skype has been so widely accepted (did he remind us it was "free"?) and why Skype has been a survivor when up against iChat, MSN Messenger, SightSpeed and others.

He goes on to mention several issues that have inhibited video calling in the past but then says:

The video quality still varies when you use Skype. Fast Internet connections and fast computers still work better than slow ones. But if you do have a good setup — wow. With certain Logitech or Philips webcam models, Skype 4.0 can deliver a picture that’s as big and sharp and smooth as a TV picture (30 frames a second, 640 by 480 pixels), with almost no delay.

In my test calls to friends in California, New York and Virginia, we were amazed at what a difference it makes when the delay goes away. (Maybe, for its next trick, Skype can lend its technology to the world’s cellphone carriers.)

He then went on to make calls using iChat, ooVoo and SightSpeed: "None of them matched Skype’s immediacy or video and audio quality." He discusses Skype's new level of audio quality (with the SILK codec) and reduced network bandwidth speed requirement. He mentions some features that he would still like to see and mentions what differentiates services such as SightSpeed. His closing comment places Skype video calling into a historical perspective:

..... Will we one day adjust to the idea of being on camera every time someone calls?

Nah.

In the end, video chatting isn’t a replacement for phone calls, but a supplement to them, a perfect way to check out someone’s new place, check in with distant family and friends or show off a new talent (or baby). They saw the possibilities back in 1964 — they just didn’t realize that we wouldn’t always want to use them.

Go read David's post (free registration may be required); it's an excellent yet objective review of the personal video calling space from the end user perspective. I guess David doesn't watch Oprah; she seems to be using Skype High Quality Video almost daily according to reports from my wife.

Powered by Qumana

Labels: , , , , , , , , , , , ,