Research Topics in Collaboration

I wanted to follow up on my Monday post about the importance of collaboration products to Skype's business strategy. The great thing about collaboration is that it is very hard. Collaboration is less a discipline than a catchall term. It's peopleware more than technology, anecdotes more than evidence. Universities have no Collaboration Studies department in schools of business, humanities, engineering, or medicine. Industry and governments study collaboration but produce narrow benefits, poorly shared.

Frankly, there's no Collaboration Science to inform the design of the next generation of tools like Skype.

Society needs it. The web needs it. I want to do it.

So what questions about collaborative behavior and collective productivity could investigations answer? Which avenues could radically improve the ability of live and time-shifted talk to become work effort? What collaboration patterns and social software designs can break down barriers and bridge teams and connect project stakeholders?

I made a list and called it Skype Journal - Research Topics in Collaboration (not attempting any creativity there). The research areas showed four themes:

• Talk is a component within larger relationships
• Talk systems are part of a larger interconnected network of information systems
• Work adds constraints that help focus conversation
• Collaboration as collective productivity

and the topics fell in three clusters:

• Getting Started (Ridiculously Easy Group Formation; Group Goal Forming; To Do Lists, Calendars, Personal Time Management, and Getting Things Done Together; Fame and Reputation)
• Being Better Together (Augmenting Inline Conversation; From Discovery to Action; Decision Making and Decision Support; Collaboration Afoot; Situational Awareness; How Collaborators Use Search and Personal/Collective memory; Gestures of Tomorrow)
• Crossing Boundaries (Intergroup Collaboration; Earning Trust and Using Whuffie; Collective Presence and Project Presence/ActivityStreams; Transparency and Collaboration; Backchannels; Scaling Collaboration from Tasks to Projects to Programmes)

It's a quick read, needs pictures and I consider this a rough, incomplete draft. The questions are a sample to get a feel for the space to be studied. 

How can we answer the questions? Research. Each topic is amenable to a different blend of usability testing, instrumented communication tools, prototyping, field ethnography of high function collaborative teams, and analysis of data from virtual teams.

I'd like to assemble a body of knowledge that turns our digital tin-cans-with-strings into engines of effectiveness.

Help me kick start this. (Yes, this is a bit self-referential.) What topics are missing? Prior art? Can this research occur in an open space or must it happen inside a corporate firewall? Of all the research topics, which ones are low-hanging fruit and which are harder to reach but outstanding value? Here's the pdf.

Skype Journal - Research Topics in Collaboration - 2009q4

 

 

 

tags: skype, microsoft, google, ge, collaboration, research, science

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

Skype Labs opens Bay Area office

"Skype Labs is a new R&D center located in the Bay Area focused on next generation technologies for Skype which will be applicable over the next one to five years. The initial areas of work will include security, signaling and call control for audio, video and presence, p2p and collaboration."

No specifics on where in the nine counties of the San Francisco Bay Area the office is based. Skype has a few technical staff working in San Jose at the Skype Inn office and in San Francisco.

The office will report to Daniel Berg, Skype's CTO. It will be independent of Skype's other development centers in Tallinn, Tartu, Stockholm, and Prague.

Skype's outside dependence on the Joltid p2p engine and Google/On2's video codec may benefit from the lab. The first three of the four research areas (1. Security. 2. Signaling and call control, the layer above p2p. 3. peer-to-peer.) focus on Skype's network fabric and infrastructure. Collaboration research should support new features and increase Skype's reach into new market segments.

Skype is mum on current lab members, the lab director, specific projects, and how much the existing Skype product council will influence project selection. By my estimate, the Bay Area lab has an annual budget around US$2 million.

14 posted job openings: Software Engineers x5, Quality Engineer x5, Technical Product Manager/Product Owner, Agile Project Manager/Scrum Master, Video Codec Developer, Experience Manager, Skype for Mac/Linux.

tags: skype, research, labs, p2p, video, presence, collaboration, sanfrancisco, bayarea, lab

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

P.S. The photo is of workers repairing the San Francisco Bay Bridge this weekend.