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Saturday, February 27, 2010

Microsoft: Windows Live Messsenger: 325 million active users

Jeff Kunins, Senior Director, Social Networking (Windows Live) at Microsoft (and Tellme alumnus), blogged some Live Messenger facts and figures. Monthly user behavior:

  • Status updates: 1 billion
  • Profile picture updates: tens of millions monthly
  • Emoticon packs: millions purchased monthly
  • Web traffic from Messenger to Windows Live Profile, Home, and SkyDrive: 300 million unique

Microsoft Windows Live Messenger - Monthly active Users (millions)

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Friday, February 26, 2010

Orphaning Skype for Windows Mobile users shows Leadership

UPDATE: Added explanation of cow photo.

When is Windows Phone 7 Series coming to market? September 2010? wikimedia: Cow restrained for stunning just prior to slaughter.Seven months from now? That's a long time to be making WinMobile users hate your brand. Or to keep investing in code that only runs on 6.5 with a short shelf life. In that spirit, Adobe announced it's suspending engineering for 6.5 flash products.

The cow to the left is being immobilized for humane slaughter. Photo: Dr. Temple Grandin. Do you love your product? Product portfolio managers set those feelings aside so they can end-of-life them at the right time.

Similarly Russ Shaw yesterday killed the Skype Lite for Windows Mobile thin client and the Skype for Windows Mobile app. Shaw is Skype's new VP/GM for its mobile business unit. Customer dissatisfaction with those products hurt Skype's reputation as easy, reliable and sensual. It took fresh eyes and a clear mandate to kill Skype's current offerings without a replacement ready. The user experience -– complaints of abysmal audio quality and improper hardware setup -- hurt Skype's business more than it helped.

Skype pulled these releases from distribution; if you have Skype installed on your Windows Mobile phone then you can Skype away all year.

Practicing product management sometimes feels like raising livestock. We have great hopes, spend time nurturing them, and get the most out of them during their productive life. When that productive life is over? Take them to the slaughterhouse and kill them. Make room for the next generation.

Skype's mobile services are available on most handsets yet Skype is still just starting to partner deeply with mobile operators. While the product portfolio is diversified, Hutchison Whampoa's 3 has been the only large carrier to seriously partner with Skype. Skype's partnership with Verizon is a great start at diversifying mobile revenue partners and expanding United States distribution. 

Hat tip to WMPoweruser for breaking this.

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Monday, August 24, 2009

Codec Wars: Yahoo! Messenger 10 + GIPS Video

Yahoo! Messenger 10 beta came out last week, 8-24-2009 11-04-19 AMswitching to the Global IP SolutionsVideoEngine for 1-to-1 voice calls.

Y!M video calling is not backward compatible; all users must be on Y!M 10. Interop with MSN doesn't extend to video calls, so friendship across networks is still limited to commodity text IM.

Yahoo! recommends at least 300 Kbps download and 128 Kbps upload, video cards with 96 MB memory, and Microsoft DirectX. This compute burden comes from the audio and video codecs.

Yahoo! adopting GIPS's video plumbing is a coupe for GIPS. Yahoo!'s choices influence other software companies; GIPS just became a safer choice for video. Despite Yahoo! only using the GIPS VideoEngine for limited 1-to-1 video chats, this opens up room for Yahoo! to expand to video conferencing and game-related video applications.

So far this year Skype published its home-grown SILK wideband audio codec, Google bought On2 for its video codecs, the telecom industry held its first conferences on "HD telephony," Microsoft released a bandwidth-consuming HD webcam, and Yahoo! boosted the quality of its video codecs. Moore's Law and mobile broadband seem to be pulling industry to higher fidelity.

Screenshots and comments:

Installing Yahoo! Messenger – Step 1 of 4 – Welcome to Yahoo! Messenger – Typical Install

Yahoo! Messenger 10 - "Welcome to Yahoo! Messenger" typical install options

"Typical Install" includes everything: two browser add-ins, setting Yahoo.com to your home page, and making Yahoo! your default search engine.

Installing Yahoo! Messenger – Step 1 of 4 – Welcome to Yahoo! Messenger – Custom Install

Yahoo! Messenger 10 - "Welcome to Yahoo! Messenger" custom install options

Installing Yahoo! Messenger – Step 2 of 4 – License Agreement and Terms

Yahoo! Messenger 10 - "License Agreement and Terms"

Installing Yahoo! Messenger – Step 3 of 4 – Ready? Set. Install!

Yahoo! Messenger 10 - "Ready? Set. Install!"

The payload is about 16 MB without toolbars. Skype comes in around 20.

Installing Yahoo! Messenger – Progress Message - "More friends = more fun"

Progress messages set expectations and guide users to features they may not discover on their own.

Yahoo! Messenger 10 - "More friends = more fun"

Installing Yahoo! Messenger – Progress Message - "Keep Friends at your Fingertips"

Yahoo! Messenger 10 - "Keep Friends at your Fingertips"

Installing Yahoo! Messenger – Progress Message - "A better video and voice experience"

Yahoo! Messenger 10 - "A better video and voice experience"

Installing Yahoo! Messenger – Progress Message - "Continue the conversation on your phone"

Yahoo! Messenger 10 - "Continue the conversation on your phone"

Installing Yahoo! Messenger – Step 4 of 4 – Installation is complete!

Yahoo! Messenger 10 - "Installation is complete!"

Yahoo! Messenger 10 - Login panel

Yahoo! Messenger 10 - Login panel

It's a loooong panel.

Import Contacts

Import Contacts

The import contacts wizard suffers from the Password Antipattern, asking you to trust Yahoo! with your logins to other services. Most of the sites Yahoo! imports contacts from support OAuth.

Still no contact import from other Yahoo! properties like Delicious, flickr, and upcoming. Or from Skype.

Yahoo! Messenger Video and Voice Setup - 1 of 3 - Microphone

Yahoo! Video and Voice Setup - 1 of 3

Yahoo! Messenger Video and Voice Setup - 2 of 3 - Speaker

Yahoo! Video and Voice Setup - 2 of 3

Yahoo! Messenger Video and Voice Setup - 3 of 3 - Camera

Yahoo! Video and Voice Setup - 3 of 3

Goofy face not included.

Yahoo! Messenger 10 Home Page

Yahoo! Messenger 10 Home Page

A Messenger "home page" isn't new. This design keeps the distracting advertising apart from news and tools.

The Yahoo! Mail tab again shows messaging media are converging experiences, just as Web Messenger is part of Yahoo! web mail and the Yahoo! home page.

GIPS news release below:

Global IP Solutions Powers The New Yahoo! Messenger Video Calling

New Video Call Feature Available for Everyone on Yahoo! Messenger

San Francisco — August 24, 2009Global IP Solutions (Oslo Børs: GIPS) announced today that Yahoo! Messenger, a leader in real-time communications with more than 133 million users worldwide, is using GIPS VideoEngine™ to enable new high-quality video calling with the launch of Yahoo! Messenger 10.

Since early 2006, GIPS has provided the underlying voice technology for Yahoo! Messenger, allowing friends, family and colleagues to communicate. Now with the addition of the video calling feature, everyone on Yahoo! Messenger can enjoy video calls enabled by GIPS VideoEngine for superior sound, picture quality and user experience.

“With the launch of Yahoo! Messenger 10, we’re allowing people to instantly communicate with friends and family around the world through new interactive and social features like video calls,” said Dave Merriwether, senior director of Yahoo! Messenger. “The GIPS VideoEngine enables us to provide the Yahoo! Messenger community with the best video experience possible. Now people can enjoy full-screen, face-to-face chats with friends and family at no cost, in the familiar Yahoo! Messenger environment.”

“Yahoo! Messenger is the leading communication platform that provides people with the greatest choice to stay connected to one another through text IM, PC-based calling, mobile text messaging and now video calling,” said Emerick Woods, GIPS’ Chief Executive Officer. “We’re proud to work with Yahoo! to deliver a truly differentiated high quality video experience for the hundreds of millions of people on Yahoo! Messenger around the world,” added Woods.

To download the latest Yahoo! Messenger 10, visit http://messenger.yahoo.com/winbeta

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Wednesday, August 19, 2009

Fidelity Wars: Microsoft strains video call resolution

Microsoft LifeCam Cinema 720p

From the Competition Is Good Department. Microsoft will sell its upgraded LifeCam webcam starting September 9. The "Cinema's" resolution is now 720p, 1280×720 pixels at 30 frames per second.

Your PC must convert all that video into streamable bits. The image encoding/decoding and compression take serious processor power, lots of memory, and real broadband bandwidth. Microsoft says this requires a dual core 1.6GHz processor, and recommends a 3GHz dual core processor and 2GB of memory. No news yet on which drivers and codecs they'll use, how much burden using the Cinema will put on your system (will you be able to run Outlook while calling?), nor how much bandwidth a HD video call will take.

This year Skype published the free SILK audio codec for wideband audio at the same bandwidth and Google announced it's buying On2, the maker of Skype's video engine. The race to fidelity hasn't been this hot since Skype promoted the GIPS audio codec suite in 2003, followed by Yahoo!, Google, AOL, and Microsoft.

LifeCam Cinema Features: 4x digital zoom, glass lens, auto focus, Microsoft "ClearFrame" frame-rate doubling technology, noise-cancelling microphone, Windows Live calling button, aluminum body. For Windows XP, Windows Vista and Windows 7. £70 or $80.

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Wednesday, August 12, 2009

Will a MicrosoftOnNokia deal affect the SkypeOnNokia deal?

Details will come in about six hours on another distribution agreement between Microsoft and Nokia, this time for a mobile edition of Microsoft Office 2010. A previous arrangement preloaded Microsoft Live products, including Skype rival Windows Live Messenger, on Nokia Series 40 and 60 handsets. Meanwhile, Skype hasn't shown up in retail channels preinstalled on some lines of Nokia's smart phones, as announced in February 2009 at the Mobile World Congress in Barcelona. [UPDATE: Skype and Nokia committed to release by the end of September 2009.] Will Skype be positioned as prominently as Live Messenger? Will mobile Office drive more Messenger use by tight Office-Messenger integration? Skype will sync with (share?) the N97's address book; will Messenger? Will an Office bundle come with Live Messenger? Will the mobile operators who block Skype distribution also object to Live Messenger?

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Tuesday, June 30, 2009

Skype for Windows Mobile 3.0 Gold

Skype for Windows Mobile 3.0 GoldDownload Skype 3.0 for Windows Phones. Current version: 3.0.0.256 (gold). Release date: June 29, 2009 (beta started in March 2009). New features: Send files Skype-to-Skype, Send texts (SMS). WindowsForDevices summary.

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Wednesday, May 27, 2009

Why Oprah's Skype day was ineffective: tone and Skype

Skype earned tows_logo_90x69market acceptance when Oprah said "I love Skype" in 2008. Skype started to become a household name as Oprah brought guests to her her weekday show.

Thursday, a year later, she spent an hour in Skype's honor. Nothing happened; Skype's download rate didn't budge.

The "Where the Skype Are You?" show aired Thursday, 05/21/09, at 4:00 pm in most US and Canada markets, rolling across time zones. U.S. Memorial Day weekend might have dampened the "Oprah Effect." A few weeks' earlier, the Oprah Winfrey Show had a Nielsen Television rating of 5.4, 6,197,000 audience, and 7,110,000 viewers for the week of 04/27 - 05/03 2009.

Why didn't Oprah's Skype day work?

Skype downloads - before and after the show

The small problem: The tone was wrong. It felt like an infomercial more than a celebration of broadband Internet's ubiquity. Oprah's delivery was wooden, the Skype conversations banal, video quality variable.

This episode must have looked great on paper. Skype reinforces several Oprah themes: Surviving tough economic times by using free or cheaper tools. The importance of family and communication. That we live in a connected world and affect each other. 

Sadly, Oprah's regulars already knew the Skype basics, having seen dozens of guest appearances over Skype. Skype day became a "best of" show; not the most exciting format.

The huge problem: Fans could not Skype Oprah. Follow Oprah on twitterUnlike twitter, where Oprah created an account that everyone could follow and message, Oprah did not give out a Skype account for fans to befriend. People want to be closer to their celebrities so, for example, they followed Oprah on twitter; 1,182,301 at last count.

Why couldn't a million fans Skype Oprah?

Twitter scales well for their news and celebrity users (ones with high TV ratings). Fame changes relationships from symmetrical (we friend each other) to off the charts. 1,182,301 twitterers follow Oprah, Oprah follows 14.

Could Skype handle an Oprah account? Or a Coke, a White House, or an American Idol account? What would happen if someone with a fan base used the web and television to invite a million people to befriend them in Skype?  No PSTN, just in-network Skype activity. One user with a million friends.

Skype is engineered for the average user, with a handful of contacts and modest levels of activity. For the most part, Skype's network is thin, flat, like the long tail in a power curve.

Power skypers, like Skype Journal readers and those who work at Skype or who use Skype for selling, may have a few hundred or a few thousand contacts.

Stressors come to mind:

  1. Approval work flow. Can you imagine opening up your Skype client in the morning to approve a hundred new contacts? You might get through 100 in 15 minutes if you click 'add to contacts' blindly. 1000 per day at 6 seconds each? Almost two hours. A million? 1,666 hours, about nine months. For all practical purposes, this must be automated.
  2. Client Account Storage. Can your Skype client hold a million contacts? No. Even if it was the only software running and you had all the memory in the world, your Skype client was never built to hold that large a contact list. While some enterprises have hundreds of thousands of employees and and millions of stakeholders, Skype for Windows or Mac will slow to a crawl and crash when loading that many contacts. Let's say each new contact's profile, avatar, and history uses .1 MB. The contact list alone would be 100k MB. Skype still thinks like a phone or mobile phone company, not like a social network.
  3. Presence and Activity Streams. Skype updates your friends when you log on, log off, or otherwise change your presence. A Skype client would be very busy with hundreds of thousands of mood and availability updates. Presence data might be very useful to the celebrity if you want to narrowcast updates ("today's show is about puppies") only to people who are online; no need for you to see the message when you log in next week.
  4. Navigation. Skype's UI is not designed to let search, sort, browse, discover, organize a million contacts. Not even ten thousand contacts.
  5. Filtering contact activity. If you friend them, they will IM, call, and send you files. I sometimes have a dozen public chats and private conversations going at once; dizzying. What happens when ten thousand people try to chat with you during today's financial conference call? You must automate your responses in ways that produce meaningful experiences and that route callers to relevant people and services.
  6. Public vs. shades of private. Former eBay CEO Meg Whitman revealed a deep flaw in Skype's identity system. Her MegAtWork Skype account was different than her personal account, and she could only log in to one at a time. Techniques vary, but a celebrity must be able to manage personal, family, workplace, acquaintances, and fans from one login, disclosing only as appropriate.
  7. Swamping Skype supernodes and relays. What happens when one node on the Skype network connects with five to ten percent of the whole network? Can enough supernodes emerge in Chicago for Oprah, for example, to support all the new connections, updates and conversations? Will this hurt the experience of other Skype users in Chicagoland? How much of updating is done directly between a Skype client and Skype's presence and client-backup servers? Can that client-server connection be swamped as the volume rises four to five orders of magnitude over the norm?
  8. No server side messaging, voice, video APIs. No software developer in their right mind wants to build and operate their own IM gateway. Think thousands of Skype clients running on hundreds of boxes, each needing careful administration. Instead they want to talk to a web service API. Services like IMified (congratulations, Voxeo!) let you design and run bots for the AIM, Yahoo!, Microsoft, and Google networks in hours, and without your getting into the gateway business. Skype isn't on the list because it doesn't host a public web service interface to the Skype network.

Why would Oprah want a million Skype fans?

Why would a brand or celebrity want to have a Skype relationship with so many people? For companies on Cluetrain 1.0 (markets are conversations) and moving to Cluetrain 2.0 (markets are relationships), Skype offers opportunities for engagement and intimacy. Unlike blogs or services like twitter, Skype conversations are held privately.

How will Oprahs engage?

  1. Broadcast alerts and information. IM news relevant to fans based on language, interests, location, and length of relationship.
  2. Deliver services. You could sign up for Oprah's book club, update Oprah's magazine subscriptions, get the link for the episode you missed, get local show times for next week, or suggest a show topic. Harpo Productions could support those services through a blend of voice mashups and call centers. How about Skyping an Oprah account that played a Skype video of her last show, or a show on demand?
  3. Bring fans together. Introduce fans with similar interests to each other. Host thousands of small salons in Skype public chats before or after a show, or about a theme or a magazine topic. Help the millions find others to solve problems, share burdens, and make sense of the world.

See also:

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Monday, May 11, 2009

Q. What are the Skype TechPolicy issues?

I'm heading out to a technology public policy conference today. Tuning my ear to listen for new issues. Some already on the Skype plate...

  • Mobile Carterfone – freedom to use the device of your choice on a mobile network
  • Mobile Net Neutrality – US mobile carriers are blocking Skype voice calls from data services. See iPhone and Windows Mobile store policies written by carriers.
  • Net Neutrality – ISPs banned Skype. Should that be OK?
  • P2P Freedom – As Skype shows, p2p has legitimate uses yet copyright industry groups draft laws banning the technology.
  • Rural Access – Skype users needs cheap, capacious, ubiquitous, expandable broadband to the home and office.
  • Telco Antitrust – The big mobile, landline, and cable carriers are very profitable, even in a horrid economy. Evidence of undue market power?
  • Privacy – The US government is funding research to intercept Skype calls and uncover your Skype contacts
  • E911 – When does Skype become responsible for helping people call emergency services?
  • Unwanted Attention – Telemarketing, spam, spim, spit – we hate it all. What is government's role?
  • Carbon Footprint – Can Skype-like communication lower our personal and national environmental impact? What can Skype engineers do to lower it further?

See today's Free Press analysis Dismantling Digital Deregulation: Toward a National Broadband Strategy (pdf). DDD suggests the US:

    • Review every major FCC decision since the 1996 Act and reverse those that failed to promote broadband competition, openness and access. Congress should aid this process with a series of oversight hearings.
    • Develop a data-driven standard to identify local areas where broadband providers are abusing their market power, and use the tools in the 1996 Act to promote competition.
    • Expand and codify the FCC's "Internet Policy Statement" into permanent Net Neutrality rules. Congress should pass a Net Neutrality law to place these protections in the Communications Act.
    • Reclassify broadband as a "telecommunications service," which will allow the FCC to promote competition by reinstating open access rules where appropriate.
    • Transition the Universal Service Fund from supporting telephone service to supporting broadband infrastructure. Congress should aid this transition through oversight and legislation to provide a clear path for FCC action.
    • Produce an honest assessment of whether broadband is being deployed to all Americans in a timely fashion, as required by the 1996 Act.
    • Conduct a thorough review of policies governing competition and pricing in the "special access" and "middle-mile" or "enterprise" markets -- the broadband lines that connect cell phone towers and local area networks to the Internet.
    • Open more of the public airwaves to unlicensed use and promote shared spectrum for both low-power urban and high-power rural uses. Congress should instruct the FCC and the NTIA to identify spectrum that could be utilized.

Offline for a the afternoon, the better to pay attention and mingle.

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Wednesday, April 15, 2009

Skype on the Web Trend Tokyo Train Map

web trendsmap 2009 thumbnail

I love these kinds of industry visualization projects. This is "the web industry" layered atop the Tokyo train system. 

closeup of the Skype neighborhood

Here's a close-up of the Skype station on the Money line, with Janus Friis standing by. Serving Harajuku. Sharing a line with eBay and PayPal this year.

station legend

Skype is looking more successful than eBay, less than PayPal, comparably stable.

train lines legend skype legend

There are no lines for Conversation, Talk, Communication, Collaboration, or Getting Things Done. Where would you put an independent Skype post-IPO? The Application Line with other platform plays like Google, Adobe, Yahoo!, Microsoft, Mozilla and Facebook? 2010 looks interesting.

Art by Information Architects.

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Wednesday, April 1, 2009

Skype for Vampires: Making the business case

[Editor: From an internal report.]

Is there a market?

Skype for Vampires - Market Assessment

There is clearly an underserved market with different needs.

Can Skype serve that market?

Vampires use phones. Here are some shots of Bill pulling a mobile from his pocket in True Blood, Season 2 Episode 1. Stands to reason that if they talk and use phones, they could use Skype.

Bill draws his mobile phone

Will these users spread Skype faster than the Skype average?

Vampires are persuasive.

With so many still in-the-coffin, they value trusted and private connections. Like other underground subcultures, tools that help them stay connected help them survive.

Will this segment use Skype more than average?

We don't know. We suspect most of their communications are short, frequent, and bursty vs. long, occasional, and regular. The challenge will be to uncover sub-subcultures and patterns of use within the vampire communities.

Will this improve our brand?

Download page for Skype For Vampires

Skype's brand is so happy, cheerful, laughing, blue skies. A hint of smoke, a touch of dark, might make Skype a more vivid, cutting brand.

How will rivals respond?

Microsoft: Ballmer will re-launch Live.com by buying and launching Dead.com. 

Google: Android and iPhone apps that blend Wave and Maps with GPS to find the nearest blood banks, Trublood retailers, vampire bars, graveyards, and college campuses. Starting with Stanford. 

AT&T: Lawyers and lobbyists to criminalize VoIP (Vampire over Internet Protocol).

Deutsche Telekom: New fees for calls to dead people.

What's the cheapest way to test our assumptions?

We tried focus groups, but we kept getting goths from Whitby.

We tried ethnographers to live among vampires and report their behavior, but they kept getting turned. or disappeared.

Maybe we should just put something out there and see what happens?

Trueblood photo credit: copyright HBO.

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Skype for Vampires: New Emoticons

Skype for Vampires - emoticon ideasSkype's designers had a unique brief: enrich Skype IM conversation for vampires. Notes from the original design specification:

Title
vampire IM emoticons
Short Summary
We're building an IM product for vampires. One visual element are the emoticons vampires might use in ordinary conversation. We're looking for a few, well crafted emoticons in small size and larger display size.
Description

User Considerations:

  • vampires are real, having coming out of the coffin in 2006;
  • vampires drink TruBlood, the product featured on the HBO show;
  • vampires vary in age from teenager to ancient (think centuries); 
  • vampires are social with tribes, territory, and "bloodlines". 
  • vampires, like Skype, are global with social connections that cross national borders.

Emoticons used for feelings are typically derived from the smiley face.

Potential emoticons from our Thursday brainstorming session (and we're open if you have other suggestions):

  • Vampire, V''''V
  • Thirsty
  • Bite
  • Smiley Fang
  • Blood
  • Garlic
  • TruBlood bottle (first emoticon product placement, see http://www.trubeverage.com/)
  • TruBlood Type O - hearty and satisfying
  • TruBlood Type A - light and delicate
  • TruBlood Type B - aggressive and energizing
  • TruBlood Type AB - smooth and refined
  • Plasma (weak blood)
  • Stake
  • Holy Water (H2O with a halo)
  • Sunrise (when we go to sleep)
  • Sun Glasses
  • Sun Block (SPF-1000)
  • Toothbrush, dental floss
  • Sunset (when we get up)
  • Sire (the vampire that brought you over)
  • vampire, Vampiir (eesti spelling) ,veripard, vere-imeja
  • Coffin/Sleep
What I Want
  • Be consistent with our Skype emoticon library(http://www.skype.com/allfeatures/emoticons/), not Yahoo!'s or Microsoft's or QQ's. 
  • Files for each emoticon, on white background
  • Skype's emoticon size is 19x19px.
  • Bonus points if you have time or imagination for animated versions for one or more. 
  • Character. This is for the everyday use by millions of people, so it better have heart. A bleeding, pulsing heart. Have fun, show the gist.
  • Gender Balance.
What I Don't Want
  • Too cute. Put on your Skype design hat; you don't want to belittle or offend our vampire customers or employees. 

Prior art:

  • A Yahoo! style emoticon.
    Vampire Smiley
  • 3-D treatments
    vampire emoticons from clipart.com 

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Sunday, March 29, 2009

16 Skype Mobile @ CTIA fantasies

  1. iPhone gets a Skype Lite client.
    • [Hat tip to Om Malik's creative? sources.]
  2. Apple buys Skype.
    • Skype is what iChat could have become with funding and management support. Although we're still waiting on multiparty video.
  3. Skype Lite For iPhone OS 3, later this year.
    • The best Skype experiences need push and sync services you'll find in 3.
  4. Verizon buys Skype.
    • Or another US mobile carrier. 0% growth in wireless minutes, 20% growth in data; time to sell services that drive data growth.
  5. Three US carriers will sell low end Skypephones this year.
    • Maybe if carriers won't spend a few billion to buy Skype, they'll partner to build data plan sales and consumption.
  6. Skype asks the new FCC to force mobile Carterfone rules on US carriers.
    • A new administration could be very interested in the political appeal of consumer-friendly rules.
  7. Google buys Skype.
    • Would complement Google Voice, Goog411, Google Talk, Android and all the other realtime conversation projects, filling in gaps and serving non-Google customers. Skype's new evidence-based management culture might fit too.
  8. Cisco buys Skype.
    • Telepresence at the high end, WebEx in the bigco, Skype everywhere else.
  9. Skype Lite now supports video.
    • I wish. Completely depends on the handset, on features turned off/on by carriers, on the quality/capacity of 3G.
  10. Rupert Murdoch buys Skype.
    • Skype already partners with MySpace, a NewsCorp company. Could Skype branded mobile and desktop tools help sell other NewsCorp television, sports, business, and games content?
  11. Skype launches DENIM, a new video codec for mobiles.
    • Skype depends on On2 for video codecs. How long before Skype decides it's better to own than to rent? Skype's SILK codec proves they've decided that before.
  12. Microsoft buys Skype.
    • MSN and Windows Live Messenger are both insanely popular IM products, but neither of the ad-supported products convinced people to use voice, video, or PSTN features. After Microsoft buys Yahoo!, they may have enough loose cash to pick up Skype. Skype has a newly upgraded client for Windows Mobile.
  13. Skype mobile clients support video calls.
    • An oft requested feature.  
  14. Nokia buys Skype.
    • Just a long ferry ride from Tallinn. It would explain Nokia's Barcelona announcement to ship smartphones with Skype later this year. Skype has mobile products all three Nokia OS's: Symbian, Maemo/Linux, and java.
  15. Skype becomes location-aware.
    • Sort those contact lists by proximity. Update mood messages automatically by zone ("leaving the office"). Filter directory search results. 
  16. Oprah buys Skype.

We'll see what really happens.

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Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
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Sunday, March 1, 2009

Monday reading

Business

Skype's 2008Q4 contribution falls from Q3, but still profitable. (Jean Mercier)

20% off the Emerging Communications Conference with 'skypejournal' discount code. See you at the SFO Marriott this week.

UK's O2 and Orange oppose Nokia+Skype phones, T-Mobile support them, and Vodafone hasn't said. "if you spend upwards of £40m per year building your brand, you don’t want to be just a dumb pipe do you?" Sounds like hard bargaining to me. (P.S. Wishing/Branding you're not a dumb pipe doesn't make it so.)  (Mobile Today)

AIM for iPhone comes out. AIM Free is ad supported. AIM Paid is... price TBD. Now supporting multiple accounts and free SMS to people in your iPhone contact list. (Ars Technica)

Community in action

Eurojust retracts news release attacking Skype. "NOTE: This is an update of the press release issued on Friday 20 February 2009. Some of the information in this press release was issued prematurely and is therefore incorrect, as there is not yet an official case reported to Eurojust." If only the Sopranos or The Wire were still running. (Government Technology) SJ:Eurojust coordinating anti-Skype project; SJ:Evildoers trust Skype encryption, Cops seek more power

DataPortability.org calls for volunteers to fill a steering committee vacancy. One conference call per week until elections. [disclosure: I'm on the steering committee.]

Twitter Friends and the Influence of Influentials in Word of Mouth Marketing. On research performed by the HP Social Media Lab and explained by BT's JP Rangaswami. (Skillful Minds). Attention to statistics describing social conversation behavior can improve the choice of features in software like Skype.

Future visions

Theme for Supernova 2009 is "Change Networks." Think innovation/value networks but looking at how change propagates. December 1-3 in San Francisco.

Microsoft Office Labs vision 2019. Utopian vision, clutter-free, ten years' out, all feasible, if only for the wealthy. Videos and screenshots. (istartedsomething)

Marriage beginnings and endings

Father (Poland) gives daughter (Texas) away at wedding over Skype. (Killeen Daily Herald)

Ex-Wife Haunts House over Skype. (Ask Bossy column)

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Tuesday, February 24, 2009

Skype asks US LOC to legalize jailbreaking mobile phones

The Electronic Frontier Foundation (EFF for short) petitioned the U.S. Copyright Office to allow people to put whatever software they want on their mobile phones. This would permit working around copy protection. 

Computer programs that enable wireless telephone handsets to execute lawfully obtained software applications, where circumvention is accomplished for the sole purpose of enabling interoperability of such applications with computer programs on the telephone handset.

Apple doesn't like this, saying the petition is an attack on the iPhone business model.

Apple is opposed to the proposed Class #1 exemption because it will destroy the technological protection of Apple’s key copyrighted computer programs in the iPhone™ device itself and of copyrighted content owned by Apple that plays on the iPhone, resulting in copyright infringement, potential damage to the device and other potential harmful physical effects, adverse effects on the functioning of the device, and breach of contract. The proponents of the exemption have also not satisfied their burden of proof of showing harm to non-infringing uses of the copyrighted works protected by the technological protection measures on the iPhone.

Specifically, it seeks through the proposed exemption to clear the path for those who would hack the iPhone’s operating system so that a proprietary mobile computing platform protected by copyright can be transformed into one on which any third party application can be run, without taking account of the undesirable consequences that would ensue from the transformation. EFF’s submission offers no proof that this proposed transformation would actually increase innovation or investment in creative works...

In other words, if just anyone can download just any software without Apple's approval, then Apple's stranglehold over the iPhone software market would be broken

The Mozilla Foundation likes the exemption, saying iPhone users should be free to use Mozilla's browser instead of the one MicrosoftApple includes (consumer choice and control). They also say the exemption promotes open access to the Internet. When users cannot choose their browser software...

The choice in access means is equally important to an open web. today, all consumers do not have a lawful means of exercising their choices, because some devices are tethered to particular software chosen by the hardware vendor. As a result, it limits the means by which users can access and use the Internet. When this happens, consumers' experience of the internet – an open and public resource – is artificially constrained and unnecessarily defined by the hardware vendor because users are required to use that particular software in order to access and use the Internet.

Paraphrasing, when one company controls your browser, that company controls what you see, how you see it, and how you participate. You may trust that company, but you shouldn't have to.

Skype supports the exemption [full text below]. Skype says the freedom to install software powers the freedom to use your phone with different mobile carriers. They say copyright law shouldn't be used to keep people from switching telephone networks (locking) or from using the software they want (blocking).

And there's Skype's obvious self-interest:

Copyright law should not interfere with a user using his or her phone to run Skype and enjoy the benefits of low- or no-cost long-distance and international calling.

The comment period ended 2 February 2009. Next steps are Copyright Office public hearings in the next few months and published decisions later this year.

See also:

 

Full text of Skype's comment on the petition below:

Before the
COPYRIGHT OFFICE
LIBRARY OF CONGRESS
Washington, D.C.
In the matter of
Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies

Docket No. RM 2008–8
COMMENTS OF SKYPE COMMUNICATIONS S.A.R.L.

Skype Communications S.A.R.L. (“Skype”) hereby files these comments in support of the proposals to exempt from the prohibition on circumvention of access control technologies computer programs that enable individuals to use software applications of their choice on wireless telephone handsets and that enable individuals to use such handsets on wireless networks of their choice (Classes 5A–5D in the Notice of Proposed Rulemaking[1]). As discussed below, allowing consumers to use devices and software applications of their choice on wireless networks maximizes consumer choice and encourages innovation, and should not be restricted by copyright law.

Skype is a global software company whose software application allows its users to communicate with individuals around the world, either for free (when communicating with other Skype users) or at very low rates (when calling PSTN phone numbers). In less than six years since founding, Skype has revolutionized the voice calling market, giving hundreds of millions of users[2] an easy way of staying in touch with friends and loved ones and reducing their long-distance bills (particularly international-calling bills). The Skype software client marries the traditional appeal of voice calling with additional features such as video calls, instant messaging, file transfer, online payment, and so on. Like many software applications that use the Internet, Skype first became popular being used on wired broadband networks; however, its wireless software client is increasingly popular as wireless users seek the benefits offered by Skype including cheaper calls, online presence detection, etc.

Skype strongly supports open wireless broadband networks; i.e., wireless networks on which users can attach (nonharmful) devices of their choice (“no locking”) and use software applications of their choice on such devices (“no blocking”). In February 2007, Skype filed a Petition for Rulemaking[3] with the Federal Communications Commission (“FCC”) asking that wireless broadband networks be operated under these openness principles, in keeping with the FCC’s Broadband Policy Statement[4] and its seminal Carterfone[5] decision.[6] A few months later, the FCC adopted no locking and no blocking rules to a vital block of spectrum auctioned off for use by wireless broadband networks.[7]

Over the past several months, the nation’s wireless carriers have increasingly embraced the principles of open wireless networks — though their actions so far do not match their words. Wireless carriers and the handset manufacturers they strike deals with continue to employ various means to keep users from using devices and software applications of their choice — from terms of service to the software and firmware loaded on the handsets sold by the carriers. Where carriers and handset manufacturers allow the use of third-party software applications, such as Apple’s iPhone App Store (used on the AT&T network) or Google’s Android (used on the T-Mobile network), the carriers and handset manufacturers reserve the right not to permit the use of software applications that it deems harmful to its business. For example, while it is possible to install adaptations of VoIP applications on some smartphones,[8] carriers’ Terms of Service typically block more robust “end-to-end” VoIP products that use a wireless broadband connection rather than a narrowband connection that uses the carriers’ regular wireless voice minutes. The adapted versions of applications like Skype do not provide wireless consumers with the full range of innovative features that would be available if VoIP application developers were able to harness the full benefits of the wireless data plans that the consumers pay for.

Skype opposes any attempts to restrict the ability of individuals to use devices and software applications of their choice on wireless networks,[9] and, therefore, supports the proposals to exempt from the anti-circumvention provisions:

1. Computer programs that enable wireless telephone handsets to execute lawfully obtained software applications, where circumvention is accomplished for the sole purpose of enabling interoperability of such applications with computer programs on the telephone handset,[10] and

2. Computer programs in the form of firmware or software that enable mobile communication handsets to connect to a wireless communication network, when circumvention is accomplished for the sole purpose of lawfully connecting to a wireless communication network.[11]

These two classes of exemptions will ensure that copyright laws do not interfere with the no blocking and no locking open wireless network principles. Enabling wireless handset users to use their unlocked phone on a network of their choice and to use legally-obtained software applications of their choice on their handsets will ensure that they enjoy the benefits of choice and competition with respect to mobile software applications and handsets — not simply choice among wireless networks. Copyright law should not interfere with a user using his or her phone to run Skype and enjoy the benefits of low- or no-cost long-distance and international calling.

More broadly, users should be able to use their choice of devices and software applications on wireless networks rather than being limited to those devices and applications that are “approved” by the wireless carrier. Allowing end users to choose the devices and applications they use gives them access to a much wider array of devices and applications than would restricting their choices to those offered by wireless carriers acting as gatekeepers — particularly in instances where carriers restrict access to applications, such as Skype, that may threaten part of their business model. An end-to-end network, in which consumer choice is empowered, ensures that innovation occurs at the edges of the network where hundreds if not thousands of application developers and software manufacturers, rather than a handful of wireless carriers, can compete to meet consumer demand.

* * *

For the foregoing reasons, Skype supports the proposals to exempt from the prohibition on circumvention of access control technologies computer programs that enable individuals to use software applications of their choice on wireless telephone handsets and that enable individuals to use such handsets on wireless networks of their choice, i.e. Classes 5A–5D. Skype supports no blocking and no locking policies, and opposes any limitations on these wireless consumer empowerment principles that may arise from the DMCA.

Respectfully submitted,

SKYPE COMMUNICATIONS, S.A.R.L.

Henry Goldberg
Devendra T. Kumar
GOLDBERG, GODLES, WIENER & WRIGHT
1229 19th St., N.W.
Washington, DC 20036
(202) 429-4900 – Telephone
(202) 429-4912 – Facsimile
Of Counsel to Skype Communications, S.A.R.L.

Christopher Libertelli, Senior Director, Government and Regulatory Affairs – North America
SKYPE COMMUNICATIONS S.A.R.L.
6e etage, 22/24 boulevard Royal,
Luxembourg, L-2449 Luxembourg

Dated: February 2, 2009

Footnotes:

  1. Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies, Docket No. RM 2008-8, 73 Fed. Reg. 79,425, 79,427 (2008).
  2. Skype has over 400 million registered users worldwide.
  3. Skype Communications S.A.R.L. Petition to Confirm a Consumer’s Right to Use Internet Communications Software and Attach Devices to Wireless Networks, RM-11361 (filed Feb. 20, 2007) (“Skype Petition”).
  4. Appropriate Framework for Broadband Access to the Internet over Wireline Facilities, CC Docket No. 02-33, Appropriate Regulatory Treatment for Broadband Access to the Internet Over Cable Facilities, CS Docket No. 02-52, Policy Statement, FCC 05-151 (rel. Sep. 23, 2005).
  5. Use of the Carterfone Device in Message Toll Telephone Service, 13 FCC 2d 420 (1968).
  6. The Skype Petition remains pending at the FCC.
  7. See Service Rules for the 698-746, 747-762 and 777-792 MHz Bands, Second Report and Order, WT Docket No. 06-150, FCC 07-132, at 88, ¶ 189–230 (rel. Aug. 10, 2007) (“700 MHz Order”).
  8. See Bob Tedeschi, Phone Smart: Free Internet-Calling Services Join the Cellphone App Market, N.Y. Times, Jan. 29, 2009, at B5, available at http://www.nytimes.com/2009/01/29/technology/personaltech/29smart.html.
  9. The only exceptions to open wireless networks should be for devices that harm the network and for restrictions on the use of software applications that result from reasonable network management practices.
  10. 73 Fed. Reg. at 79,427, Class 5A.
  11. 73 Fed. Reg. at 79,427, Class 5C. Note that Classes 5B and 5D are almost identical to Class 5C and are treated as such in these comments.

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Tuesday, February 3, 2009

Skype 4.0 Gold – The Walkthrough Screenshots

Updated 3:40PM: These screenshots are in my flickr set Skype for Windows 4.0 Gold. We're walking through download, install, orientation, and testing. Five minutes or so if you do everything.

Download

So you've heard of Skype and this new release.

home page menu by you.

The download page, for you Windows users. 1-30-2009 11-25-24 AM by you.

Looking closer...

download now by you.

Further down the page, selling benefits:

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So you download to your desktop and run the installation program.

Install

Skype has a new two-step installer. A small program downloads the 22MB bulk of Skype for you, and installs it.

Hello! Thank you for downloading Skype by you.

Let's look at the options.

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If we cancel, Skype sends you back to their web site. 

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But we are happy with Skype's EULA and privacy statements, so we'll click Install.

Yes I want the eBay toolbar by you.

The Browser Highlighter plug-in recognizes phone numbers and turns them into clickable Skype links. The same thing for products for sale on eBay.

Moving on, we're going to wait for a few minutes while Skype downloads and installs. This depends on your bandwidth; not bad on any broadband.

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Skype cycles through these benefit messages until you "sign in" or create a new account.

Then Skype says hello.

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So we see what's new.

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You get the idea. You can skip the orientation.

Import friends

Let's find friends using Skype from Microsoft Outlook, Outlook Express or your Yahoo! webmail accounts.

Skype for Windows 4.0 Gold - Set Up by you.

Test your gear

A wizard tests your sound gear and your webcam. Also optional.

Skype for Windows 4.0 Gold - Set Up by you.

Notice it parallels the "what's new" guide.

First, check your speakers.

Skype for Windows 4.0 Gold - Set Up by you.

Skype for Windows 4.0 Gold - Set Up by you.

Skype for Windows 4.0 Gold - Set Up by you.

Skype for Windows 4.0 Gold - Set Up by you.

Skype for Windows 4.0 Gold - Set Up by you.

Then check your microphone.

Skype for Windows 4.0 Gold - Set Up by you.

Make a test call to echo123 if you like.

Skype for Windows 4.0 Gold - Set Up by you.

Test your webcam.

Skype for Windows 4.0 Gold - Set Up by you.

If you're looking presentable, take a snapshot for your avatar.

Skype for Windows 4.0 Gold - Set Up by you.

You're done with getting ready.

Skype for Windows 4.0 Gold - Set Up by you.

And then Skype loads.

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Next, walking through the Skype client UI.

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