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Monday, October 5, 2009

New high watermark: 19 million concurrent users with Skype dialtone

Guest post by Jean Mercier, the Skype Numerologist

Skype dialtone 19 million simultaneous users logged in to the Skype network

Only three weeks, Skype dialtone 19 millionand the second time this year that Skype adds a million concurrent users online in only 3 weeks, (this is a record speed) and also the fifth million milestone this year, another absolute record. And the growth goes on despite competing products, lawsuits, new owners, eBay, police and intelligence agencies threats and unhappiness, ...

19 million people have Skype dial tone at the same time

I am really interested to see the quarterly results of Skype within eBay, and perhaps one of my previous earnings predictions will be way too low.

Skype dial tone: 17 million simultaneous online, 23 March 2009.

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Thursday, September 24, 2009

Skype at VON: Seeking Channel Partners

Guest post by Jon Arnold of the Analyst 2.0 Blog from the VON conference in Palm Beach, Florida.

Yesterday was a transition day here, with VON running 'til early afternoon, and then the focus shifted to the Channel Partners event. It was a bit strange seeing all the signage, etc. for VON in the morning, then disappearing and being replaced by Channel Partners. Am sure some people came for both events, but it was hard to tell. ...

The highlight of the day, though - and the event in my view - was the Skype keynote to close out the event - which was very well attended. Christopher Dean is Skype's CSO - Chief Strategy Officer - and the fact that someone from Skype actually has a title like this says a lot about how much the company has matured.

Most of Christopher's presentation reviewed major trends in communications and as they align, how well things line up for Skype. He did a nice job citing data points to show the rapid growth of things like smartphones, 4G, mobile VoIP, broadband adoption, UC, cloud computing, FMC, etc. Nothing new there, but he then outlined how Skype is addressing these opportunities, especially for the business market.

Most of us know this is a top priority for Skype, and the most newsworthy item from the keynote was their new focus on channels, which of course ties in nicely with both events here - VON and Channel Partners. The main idea here is that Skype will be launching a service provider VAR program later this year. Christopher provided a URL about the program for reference, but as you'll see, there's not much there yet.

So, in the course of a few minutes, the audience heard about how Skype is looking to cross the chasm and partner with service providers. That creates all kinds of interesting scenarios, and Christopher pointed out how this is part of their bigger vision to be more open and partner-friendly in the post-eBay world. On that note, he didn't have much to say about the Extras program other than they understand how important it is, and are overhauling it now. So, it's not quite dead yet....

Photo: Jon Arnold

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Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
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Tuesday, September 15, 2009

Skype dialtone record: 18 million online at the same time

Guest post by Jean Mercier, Skype Numerologist.

The best measure of the growth of Skype users is still the top "concurrent users online." After the "usual summer recession," we finally reached today a new top of 18 million concurrent users online at about 16h GMT.

Skype Dialtone - 18 million simultaneous online

I am really happy to see that Skype is still growing as expected.

Skype Dialtone - 18 million simultaneous online - trend

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Friday, September 11, 2009

Developer: "badly managed"

Comment by an anonymous independent Skype Developer Program member since 2005, enthusiastic about Skype Extras since it was announced.

This again represents a lack of good management at Skype.

Skype as part of eBay could have worked really well if there were the people with a vision and the will to see through that vision. For example the "Skype alert" facility which passed eBay messages to Skype as a chat message was great. Until the feature was dropped in Skype version 4!

A company such as Skype is only as strong as the people around it. This means the end-users and, very importantly, the developer ecosystem. Microsoft has always been good at getting developers "into bed" with them.

Skype has shown that it regards the developer community as not being of interest to them, because it believes that the Skype Extras program has not attracted much interest. The reason for that is that it was badly managed: new entries and updates to Skype Extras took too long to appear, there was no clear and easy way to monetize an Extra once it was there and overall one gets the feeling that Skype didn't really "care" about this project.

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Saturday, September 5, 2009

RTX retires the Cordless USB DualPhone

Guest post by Joerg Droege. Joerg has used Skype since its first release and blog about social and communications technology on Nafcom's Crap Blog!. 

RTX denies the USB Skype DualPhone works in Vista even though it has been fixed for it.

That's right! RTX denies the USB Skype DualPhone works in Vista even though it has been fixed for it. Here are the updated FAQs which read:

"Q: Can I use USB DUALphone together with Windows Vista?
A: No, you can only use Windows XP/2000/2003-server with the product."
However quoting the release notes:
"Release notes for cordless DUALphone suite v2.22
14/12 2006
[...]
- Added support for Windows Vista.
-----
Release notes for cordless DUALphone suite v2.32
2/5 2007
[...]
- Bugfix: Vista audio device handling.
- Bugfix: Vista User Account Control (UAC) issues.
-----
02/10 2007
[...]
- Vista sound devices: Automatically show hidden devices."

This step is very unlogical and sad in my eyes. I hope it will work nicely in Wndows 7!

So I started an inquiry and here is the answer I received:

"If you have Vista, MAC, UNIX or LINUX systems on your computer it is not sure that it will work, this product is an old product, which was produced before these things came on the marked.

You can only use Windows XP/2000/2003-server with the product.

This product is no longer being tested or produced, and therefore we cannot do the support on something we have not tested."

A few notes:

Truly, it has not been certified to work with Skype 4.1 but it works (There has not changed too much things that would break the support of the DualPhone API interface.)

They also should give credit to the previous product manager Carsten Helmuth because thanks to him the Dualphone Suite was fixed for working with Windows Vista (32 bit and 64 bit) as you can see the progress documented by the release notes log PDF.

So their statement that the DualPhone has never been tested under Windows Vista is wrong. That means as soon as it doesn't work in newer Skype versions and/or Windows 7 X64, I need a new Skype USB/DECT phone.

RTX puts an end to an awesome Skype phone product, the first DualPhone that was really awesome and professional but also affordable to the Skype freaks that wanted something sophisticated.

2004 is where it started, 2009 is maybe where it will end.

[Editor: RTX is now out of the retail products business under their own name. Now they are exclusively an Original Design Manufacturer (ODM), making devices for other companies, leaving Skype product branding and retailing to others.]

See also:

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Monday, July 6, 2009

letter: Skype customer service is faceless

Guest post by Christopher Buttner,  President, PRThatRocks.com, a San Francisco Bay Area entertainment PR agency. Christopher, uses Skype at work. 

Good Afternoon,

First, I am shocked and appalled that, regardless of how many support tickets I submit to Skype, I never get a reply from anyone at Skype regarding any of my ongoing issues, and there are many. Voice mails are not being saved and downloaded to my computer. Once they are played, they disappear and I have no record of them anywhere on my hard drive.

Additionally, after setting up SMS messaging for my cell phone, so I can be notified that I have Skype voice mail messages waiting for me, I never get the text messages to my phone. I have issued countless requests to have this matter resolved, I was promised it would take less than 24-hours and I am still NOT getting SMS messages. Skype is plagued with countless technical issues and a staff that ignores all support requests.

Skype is a parody of what people hate about big, faceless technology companies that won't publish a corporate address or technical support telephone number. This is a crime and a waste of money. I need some answers.

Christopher Buttner, 33 Martin Drive, Novato, CA 94949 
tel: 415-233-7350 cell: 415-302-0839 email: chris@prthatrocks.com 

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Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

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Wednesday, May 6, 2009

Skype Domination: Platform Agnostic Style

Guest post by Andy Yang, who blogs with The Mobile Experience team.

I never realized this but Skype is everywhere! Regardless if you are a PC, Mac or Linux user, you can grab a version at your convenience. In the smartphone world, Windows Mobile, iPhone/iPod Touch, and Android have their versions of Skype mobile; even non-officially supported phones has a solution. If you are still using your cordless home phone or going with dedicated Wi-Fi or Skype Phone, there is a solution to Skype for you. Lets not forget the Sony PSP and Nokia N800/810 integration.

Now that I've made my point and spent last 15 minutes hyper linking the references above, what I am trying to get at is how easy Skype has made itself to users of all walks. Being that this company has made its service completely platform agnostic, it has tremendous power to reach a wide range of users and become the de facto internet-based communications tool. I can't think of another IM or VOIP application with this broad reach across various hardware and software.

As for my family, Skype has been an indispensable tool when traveling abroad. Given all the available Skype options, we can easily keep in touch so long as internet is available never having to worry about having pre-paid SIM or phone cards.

Skype, in my opinion, may be the best mobile communication provider for a non telecom operator. Of course, with Gmail's Video and VOIP support over browser recently launched, it can pose a potential threat to Skype's territory as it would technically be platform agnostic. But until mobile browsers are powerful enough to take advantage, Skype is still much ahead of the game. Way to go Skype!

[Editor: See also: Skype Journal's product map]

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Friday, May 1, 2009

When Skype Goes Mobile: INQ1

Guest post by Martyn Davies, News Editor at VoIP User,  Principal Consultant at Dialogic, Podcaster at Blue Box: The VoIP Security Podcast, and contributor to the Voice of VOIPSA blog. @martyndavies on twitter.

The INQ¹ is the third generation of phones from the “3” network (Hutchison 3G) that has Skype integrated into it. The INQ1 is designed and made by a division of 3, so the handset is currently for 3 only, and more handset models are expected to follow this year. On 3, Skype calls are free, which means that INQ1 to Skype (on a PC/Mac) calls are free as well as INQ1 to INQ1. 3 also offer flat-rate data (even for prepay customers), and this gives a lot of freedom to use IM and social networking without the bill worries.

Brushed, Bright and Vibrant

The INQ1 comes beautifully packaged in a cuboid box with a Japanese painting design. inq-boxOpening the box you see the handset itself (in my case silver, there is also a matt-black version), with all the cables, power supply and so on underneath. The handset itself has a brushed metal case and feels strong and substantial; the screen is bright and vibrant, and the sound is good and loud. The handset is quite thick because it has a slider that reveals the keypad underneath. The slide action is strong, and tactile. The keylock is automatic when you shut the handset.

I won’t go in to the full specs, as they’re available on the 3 website [editor: inserted following this review], but it has an adequate camera for still/video (with comparable quality to my Nokia E71, although without flash).

A stereo headset is provided for hands-free and music listening, although unfortunately this has quite an ugly connector that goes into the side, making the phone less easy to put in a narrow pocket. signonThere’s one connector for everything, a mini-USB that accepts the power supply, data cable and the headphones. It has 3G data (HSDPA) and can be used as a PC modem (tether), via cable or Bluetooth.

It also has a micro-SD slot, so you can store quite a bit of music or photographs/videos.

Social Mobile Software

The key feature of this handset is obviously the integration of Skype and other social networking features. 3 have been pushing this hard with the Skype (S1, S2) phones, and the INQ1 is offered with the same free calling to Skype contacts. The Skype client in this phone works well, and offers presence, IM and calling as you would expect. The only niggle I had was in the implementation of Skype chats, which seemed to want to open a new chat window every time someone posted to the chat.

skypepresencecontactsOnce you have logged-in with your Skype credentials, the client offers to integrate the contacts into your address book. In fact it does this trick for Facebook (FB) too, and this turns out to be a very compelling feature of the INQ1. Once done, all of your contacts appear in the same contact directory, with an icon to show which social network each contact comes from. There is also a ‘favourites’ list; so it is possible to make a preferential list of your ‘real-life’ friends, so that you don’t get swamped by FB and Skype contacts if they number in the hundreds. When you receive a call, caller ID is used to match up with the FB list, so the handset can display the photo of your friend downloaded from FB.

callingskypecallA further integration feature is that all the messaging inboxes also appear in a single list. The Messages screen shows you inbox (= texts), FB inbox (also pokes and requests), Skype chats, Windows Messenger chats and email. It’s great to have that all in one place. The email is slightly schizophrenic, in that 3 offer an email aggregator (to pull emails out of existing accounts), but there is also the separate Gmail application.

pingfm via skype on the inq1

There are other useful applications too. In addition to Gmail, there is Google Search and Google Maps (a cut-down version with no location features). The music player is quite useable, and can log-on to your Last.fm account and ‘scrobble’, i.e. tell the world in real-time what music tracks you are listening to. The web browser works well, and I find that I use it a lot in ‘landscape’ mode, as turning the phone sideways does switch the display. This landscape trick also works in the music player.

Navigation between applications uses a side-button (the ‘switcher’) that controls a horizontal app ribbon at the bottom of the screen. navribbonYou can quite happily run multiple apps (e.g. browser, Skype, music player) and switch between them quickly and efficiently.

Most of my criticisms of the handset are really trivial: The FB font is incredibly tiny and (unlike the browser) couldn’t be changed using the +/- buttons; the landscape mode screen should work in all apps; the volume control wasn’t granular enough, and jumped to fast from quiet to “too loud”. Also, because I’ve been using Twitter a fair bit recently, it would have been nice to have a built-in app for that.

All in all, it’s a well-made phone with a lot of features of a smartphone for much less money (£80). I imagine this handset appealing most to people in their teens and twenties, and with these kind of features built-in to a prepay handset, I'm sure there will be a lot of interest.  3 is the smallest of the five UK mobile phone networks, but they’ve already seen that the Skypephones help retain the notoriously fickle prepay customers. What 3 are trying to do in this area of Skype/social software integration is still unique, and kudos to them for creating their own path among the mobile operators.

From 3's data sheet: INQ1 help card - Skype

Overview

The INQ¹ handset is the next device to feature in our internet category and is designed exclusively for 3. It takes the principle of easy-to-use internet to new levels and is the world’s first fully integrated social networking phone. Purpose built for 3 customers in the UK this handset is designed to get the best out of the biggest and best 3G network in the UK.

Highlights

Internet services such as Facebook, Skype, Windows Live Messenger and Last.fm are deeply integrated into the handset, transforming the mobile internet experience that consumers are used to.

But rather than constrain internet usage with artificial caps on downloads we’ve created a new tariff which, for only £15 a month, provides UNLIMITED mobile internet access, UNLIMITED texts, UNLIMITED 3 to 3 calls and 75 cross network minutes. Or for £20 a month you can get the same deal, but with 200 cross network minutes.

Pricing Info

  • £79.99 on PAYG
  • Free on Mix & Match tariffs
  • Free on the INQ¹ £15 and £20 tariffs

Key features:

  • Advanced integration of Skype, WLM, Facebook and Last.fm, plus home screen widgets
  • Integrated phonebook with Facebook status & profile picture, Skype and WLM presence
  • Switcher key and menu carousel for easy navigation to major internet sites
  • 3.2MP camera, 2.2” screen, and auto-landscape browser
  • HSDPA 3.6Mbps technical spec, and pre-loaded with modem drivers making it a plug and play dongle
  • Picture blogging; upload photos directly to Facebook

Full Specifications

  • Size: 97 x 47.6 x 14.4 mm
  • Weight: 110g
  • Battery: 329 hrs (standby) 324 mins (talktime) application dependent
  • Connectivity: Bluetooth A2DP, USB 2.0
  • Camera: 3.2 Megapixel
  • Network: HSDPA enabled
  • Games: Java compatible - xgames preloaded
  • Screen: 2.2”QVGA -262K colour TFT
  • Memory: internal 50MB - external to 4GB (Note 1GB card supplied in-box)
  • Music: MP3 player
  • Integrated Facebook
  • Integrated Skype
  • Integrated WLM
  • RSS support
  • Widget support

See also:

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Wednesday, April 8, 2009

Skype Mobile Battle: iPhone vs. PSP

Guest Post by Andy Yang of The Mobile Experience Blog

web-image-1cf6a5aa78b4ebc77d3ede4d447e8a0d by you.Skype, one of the most used IM/Chat/VOIP/Video-Conferencing application for PC and Mac is slowly working its dominance up the mobile alley and we love it! I've always known it's support for Windows Mobile, Nokia devices and Wi-Fi Phones (Skype Phones) but it was the recent integration with Sony's Playstation Portable firmware upgrade as well as the hot-off-the-press Skype for iPhone/iPod Touch that is really cooking up some serious mobile progress. With Skype application for BlackBerry phones coming soon, Skype is in a very good position to become one of the leaders in mobile application. Having Skype on the go across multiple platform is definitely going to enhance our mobile experience, this is very exciting indeed.

web-image-38589c58c4430c1877e1732206f90663 by you.In this article, I will attempt to compare Skype for iPhone vs. Skype for Playstation Portable. I'll update this entry when the BlackBerry version becomes available.

The iPhone (iPod Touch) and Playstation Portable is arguably two of the most popular gadgets for travelers on the go. When I review communication gadgets or software, I always like to imagine myself traveling abroad where I would not have access to a local cell phone and would like to keep in touch with friends or family at the luxury of my own mobile gadget. The appeal of Skype has always been there for me for that reason, that is why a laptop has been essential for all my travels until smartphones started to feature applications to support various communication needs such as Fring. That said, I think iPhone or Playstation Portable (PSP) are two of the most carried devices for travelers. I can just see myself in an airport lounge dialing international long distance over Wi-Fi to keep in touch with loved ones via either device.

Skype for iPhone

web-image-667c7813f9dfe08442e4f4585379c4b7 by you.The iPhone and iPod Touch needs very little introduction. With a large touch screen display and portrait layout, it makes a very good UI candidate for Skype (much like its desktop counterpart).

Everything is integrated so well together on this handy little app. For example, your contacts from your iPhone is automatically hooked up with Skype in addition to its default contact list. To see who is online, you can easily toggle the software button towards the top of the screen.

One of the big advantage of iPhone is it's integrated microphone that Skype can take advantage of without the need of additional headset. The VOIP function will only work in a Wi-Fi environment (at home, coffee house, airport lounges, etc...) whereas the text Chats can work over your phone's standard data plan.

I love the fact that this little app does everything its desktop counter part can do, including editing one's profile or add more Skype-out funds over the handset. Overall, its an amazing application that has been done right, I love it and its free to download!

Pros: Excellent UI and layout, very easy to use and intuitive. Perfect integration to leverage iPhone's hardware (buttons, camera, etc...) Everything your desktop Skype can do can be done here!

Cons: No VOIP over 3G data, no web-cam video conference, app must be installed separately (only mentioning this because PSP is part of firmware OS)

Skype for Playstation Portable (PSP)

web-image-258e871312b025e3c012ff4d254b20d7 by you.I love the convenience of having my beloved PSP-3000 as a gaming device and knowing it can also surf the web with Flash while keeping up with the communications needs via Skype.

No application to install here, its part of the firmware 3.90+ upgrade. While the PSP doesn't have a touchscreen UI and the horizontal layout is not taking advantage of the screen real estate as much, it does offer a full suite of Skype features. The SkypeOut and VOIP PC calls are there along with text chat.

Because the onscreen keyboard is driven by the directional keys and based on the 12-button numeric pad, it can be frustrating when compared to the overall iPhone experience.

web-image-1d79879e34f544058dc4b591e14a0f94 by you.The one part I have to gripe about is the need of an external microphone. My Griffin Tune Buds Mobile with integrated mic works great but if I forgot my headphones at home then I am stuck with only text chats capabilities. While Sony and Skype recommend you buy their official headset/mic kit, the iPhone OEM headset with mic should work as well. Sony should have integrated a mic solution, after all, this is their 3rd revision to the PSP franchise.

Lets hope Skype will be available for the DS or DSi someday. Overall, I still enjoy having the option of running Skype on my PSP. While its unlikely I'll be traveling only the PSP, I can see myself using the PSP for Skype to conserve the battery life for my iPhone while traveling abroad. Due to the nature of not having any data connection, the entire operation is rendered useless if I am not nearby a Wi-Fi hotspot.

Pros: Fully integrated as part of PSP firmware, no application install required. PSP's large display is great for Skype.

Cons: Lack of integrated Mic (and Camera for profile picture, etc...) Wi-Fi is required all the time for any communications (including text chat)

Winner: Skype for iPhone! With voice call quality being relatively the same, I have to go with iPhone because you just can't beat the convenience of having your iPhone with Skype with you at all times. The integrated mic makes the entire package there and ready to go 24/7. The touchscreen plays well with the UI and it has instantly become one of those default applications I must have on my iPhone.

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Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
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Skype Rates and Least Cost Routing

Guest post by Jason Goecke, Adhearsion

Now that Skype is coming to the enterprise with Skype for Asterisk and Skype for SIP, they will need to enhance the data available for their calling rates. Enabling Least Cost Routing (LCR) is a must for any VoIP provider to the enterprise. LCR allows a phone system to determine, on a call by call basis, which VoIP provider to use based on the best rates associated to the country code or prefix being dialed.

As of now Skype publishes a web page of calling rates based on the country name and the per minute rate including or excluding the tax. A few additional items are needed to make this usable for LCR systems:

  • The associated country code for each country (i.e. - ‘34′ for Spain, ‘1′ for the US, etc)
  • More granular prefixes where calling rates may differ (i.e. - ‘346′ for Spanish mobiles, ‘336′ for French mobiles, ‘1212′ for NYC, ‘1712′ for Iowa, etc)
  • Billing intervals
  • A file download in CSV, or similar format, for import into LCR systems

Of course, in the meantime it is easy enough to scrape the website and convert the available data into a more appropriate format. Here is an example, in Ruby, of how this may be done in a trivial way:

    1. require 'rubygems'
    2. require 'open-uri'
    3. require 'nokogiri'
    4. require 'json'
    5. skype_rates = Hash.new
    6. skype_url = 'http://www.skype.com/prices/callrates/#allRatesTab'
    7. skype_htmldoc = Nokogiri::Hpricot(open(skype_url).read) 
    8. (skype_htmldoc/'table.listing//tr.r1').each do |country| 
    9.   country_name = country.at('td').inner_html 
    10.   skype_rates.merge!({ country_name => { 'amount' => country.at('span.amount').inner_html.split('<!')[0].gsub('$ ', '').to_f, 
    11. 'vat' => country.at('span.vat').inner_html.split('<!')[0].gsub('$ ', '').to_f } }) 
    12. end
    13. p skype_rates.to_json 

Which produces JSON output as follows:

    1. "Bolivia-La Paz": { 
    2. "amount":0.122, 
    3. "vat":0.14 
    4.   }, 
    5. "Sweden - Mobile": { 
    6. "amount":0.292, 
    7. "vat":0.336 
    8.   }, 
    9. "Hong Kong": { 
    10. "amount":0.021, 
    11. "vat":0.024 
    12.   } 

You may then perform a Regular Expression against another data source to derive the appropriate country codes/prefixes and store those in your LCR system. A good example of the additional detail needed is provided by Flowroute.

I have on my list of actions to create an Adhearsion component to provide LCR capabilities for any Adhearsion application. The plan is to support a wide number of VoIP providers and other data inputs as a part of this plug-in.

In the meantime, it will be interesting to see how Skype goes about publishing their rates with additional details and formats for download.

UPDATE @JimCanuck points out it is not just about least cost, but also about quality of termination. Skype has some interesting approaches to call quality. More here.

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Call me at +1-510-455-4384, Skype me, follow @skypejournal and @Phil Wolff.
Visit our Skype Journal private roundtable, one of the longest running public Skype chats.

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Sunday, March 29, 2009

Wishlist: Solve Skype SPIT (Spam over Internet Telephony)

Guest post by Katherine Robinson in response to SkypeIn number used by con artists, Skype Journal, 24 March 2008.

I just got a Skype online number and I love it. I want to use it for both business and personal. But there is no way to opt out of allowing my number to be given out to complete strangers by Skype or some Skype affiliate or provider (21st century telco? Level 3 Communications?) other than to say "only people in my contacts can use my number." Business users to whom I have given the number may not yet be in my contacts —  I don't want them to have problems reaching me, so I am forced to leave my number "open for all takers."

I have already gotten a spam call (voice mail recording — arrived at 5AM! — stating that I am pre-approved for a credit card) and I have only had this number ten days. Another friend of mine who has one also gets spam calls regularly — and in the middle of the night!

I can't agree about support tickets. I think Skype purposely answers them so badly (late, inappropriate, canned responses) as to intentionally discourage people from submitting support requests. I am exhausted — just like they want me to be — from my efforts to get questions answered or fix problems via Skype "support."

Skype's parent company, eBay, is just notorious for not caring what works for their customers and only about what works easiest and cheapest for them. What a shame! I really want to increase my use of Skype and am very wiling to pay for services from them. I just am waiting in hopes that the new Google phone features are managed with a bit more consumer respect.

Thanks again!

Katherine Robinson
Determined But Discouraged Skype User

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Wednesday, March 25, 2009

Voice VPNs Over Skype: Paying Less for Private Lines

Guest post by David Tang, Global VP at Skype partner VoSKY, and Craig Coward.

Voice Virtual Private Networks (VPNs) have long delivered real benefits to businesses with multiple sites or branch offices. As well as free calls between sites, they enable call break-out to the public network at the point closest to the call destination – saving on charges for long distance calls. They also support global numbering plans for organizations, making internal comms easier. VoIP VPNs have taken these benefits a stage further, enabling calls and data to be routed on the same IP infrastructure.

The downside is, these private networks have traditionally proved expensive to deploy and maintain. In the 1990s, they used to demand dedicated private leased lines to link offices – each costing thousands of dollars per year to rent from the telcos.

Paying to go private

In recent years, with the advent of IP PBXs, Voice VPNs could be enabled over existing IP links, just like data VPNs, giving a secure site-to-site link that is set up as needed. This drastically cut the costs of renting dedicated lines, but with a drawback.

Typically, an organization has to deploy IP PBXs from the same manufacturer at every office, to enable VPN networking. This in turn demands expensive rationalization of premises equipment. In addition, though not as costly as dedicated leased lines, expensive MPLS-based links have to be installed.

So the choice has been to either pay for the ridiculously costly dedicated lease lines, or deploy interoperable IP PBXs and MPLS links at every branch, at considerable costs. And that’s before you even consider issues such as encrypting voice traffic across the private network, or handling traffic across your network’s routers and firewalls.

These issues have typically made voice VPNs a viable option only for larger organizations or enterprises. However, there are other options now available to businesses, without the high cost of entry.

Creating a Skype Voice VPN

Voice VPN DiagramBy using Skype, the world’s largest and most reliable VoIP network, to form the VPN, the network itself is available for free. And with PBX-to-Skype application gateways that link any office phone system (whether traditional digital switch, or IP PBX) to Skype, the benefits of voice VPNs are available to almost any business, for a low one-time upgrade cost. What’s more, businesses don’t have to swap out or replace their existing investments in PBX equipment – which is useful in the current lean times.

So how does this work? How does a business build its voice VPN using Skype and reap the benefits?

First, the business deploys a PBX-to-Skype application gateway at each location. Depending on the company’s needs, the gateways add anything from 4 to 30 Skype lines to the company’s existing PBX that can be picked up and transferred between extensions like an ordinary call. Employees simply dial 8 for a Skype line, or 9 for an ordinary line. What’s more, the gateways work with virtually any model of analog, digital or IP phone system.

The company can then create a global numbering plan for their Skype voice VPN, enabling employees to use extension dialing to branch locations on the network. These site-to-site calls are free over Skype, and long distance calls handled using SkypeOut to reduce costs. The gateways also centralize Skype provisioning and management, giving IT managers full control over its use, eliminating the need to install Skype on each PC. This means no need for headsets – all Skype voice functions are delivered to users’ PBX handsets.

Enable PBX Remote Access to the Voice VPN

IT managers can enable remote access to the corporate voice VPN, by simply installing the free Skype for desktop or Skype for mobile software client on the remote workers desktop or laptop PC. With PBX remote access, road warriors and remote workers can securely access to the voice VPN, enabling free calls to and from employees at the corporate or branch offices. This solution is much better than traditional softphone solutions due to Skype’s ability to seamlessly traverse NAT/Firewall and its superior voice quality over the open Internet.

Build Voice Extranet for Customers and Partners

With today’s global economy, companies small and large have supply chains that cross national and international borders. Traditionally, voice VPNs (legacy with leased lines or IP-PBX enabled), were designed to focus on intra-company communication and did not support connections to partner networks.

However, with the ubiquity of Skype and PBX-agnostic Skype gateways, it is easy to extend the corporate voice VPN to include an extranet for free and secure partner communication. All the partner company has to do is to connect a PBX-to-Skype gateway to its existing PBX and have the main Skype ID of the partner site programmed into the PBX-to-Skype gateway’s address book.

This will allow both companies to make and receive calls for free between their offices by simply dialing a speed dial number, which is mapped to the Skype ID. In addition, the enterprise can also set up advanced click-to-talk functionality directly from company websites or HTML emails, enabling online browsers to call the company directly, at no cost to them using Skype.

Calling up benefits

A Skype voice VPN, like its traditional counterpart, eliminates costs for inter-office calls. It has the key advantage of working with any existing infrastructure, seamlessly connecting disparate phone systems without extra costs for the network links.

In terms of traffic management, Skype works transparently behind routers and firewalls without needing any complex configurations or set-up. Furthermore, all Skype calls are secured using strong AES encryption, to protect an organization's privacy – just like a secure data VPN.

There’s free, secure remote access to the corporate VPN for road warriors, which enhances productivity while helping reduce communication costs. Companies will be able to further reduce their telecom costs with a voice extranet that enables free and secure calls with partners in their supply chain.

These all help to make the Skype voice VPN solution a compelling proposition.  So while setting up a private network for voice may not be completely priceless, it’s a solution that will quickly deliver a return on investment – and will go on delivering savings and benefits.

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Monday, March 23, 2009

Skype for SIP == Skype for Asterisk DOA?

Guest post by Jason Goecke, Adhearsion

Today Skype announced Skype for SIP (SFS). Put simply, enterprise telephone systems may now interconnect with the boomgoesthedynamiteSkype network to receive calls from the Skype network and place calls to SkypeOut. All without the need to install any special hardware or software on most modern enterprise phone systems (IP-PBXs to be more specific). Skype’s new enterprise targeted connectivity uses SIP, the industry standard for VoIP interconnection. SIP already powers the bulk of Skype’s revenue, via SkypeIn/SkypeOut, so this is a logical progression to take advantage of the large scale infrastructure already in place at Skype.

This is a tremendous move by Skype and one I have contended for years was necessary for them to make headway in the enterprise. I applaud this step. There are plenty of great posts out there covering this already, including the one by @danyork on Disruptive Telephony.

What does this mean for Skype for Asterisk (SFA) announced last September? At best the value of SFA has been significantly reduced by this announcement.

Previously SIP interconnection to the Skype cloud was given to the rarified group of larger players such as Voxeo, Tellme, Genesys and others. SFA was the first time this access was going to be brought to the world of open source telephony developers through Asterisk. This provided an immense opportunity for the Asterisk developer community to create new applications to take advantage of this, which lead me to invest time to participate in the closed beta for SFA still underway.

The SFS announcement this morning has just marginalized SFA to applications that benefit from direct dialing of Skype users from Asterisk and from basic presence updates from the Skype network. Gone are the benefits of providing Skype/SkypeIn inbound calls to the enterprise, SkypeOut trunking, etc. More so, SFA is at a disadvantage since you will have to pay a per channel (simultaneous call) license fee on top of any SkypeIn/SkypeOut costs. Further, I suspect that the number of SFA channels available to a single account will be limited for the same reason that SFS does not do SIP to Skype dialing, so that no one may provide large scale alternatives to SkypeIn.

All of this has really taken the wind out of the SFA sails before it even had a chance to make it to a public beta. Digium must now look to quickly add new features. Such as advanced presence information, instant messaging, the SILK codec and others, if they hope to salvage their own investment in the development of SFA to date. While I understand these things take time, the lethargy of getting the SFA to market does not bode well for rapidly trumping the SFS announcement.

Time will tell.

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Skype dial tone: 17 million simultaneous online

Guest post by Jean Mercier, the Skype Numerologist

Again a million milestone of concurrent users online today: 17 million at 17h34 GMT (my clock in the screenshot is GMT+1)!!! This is the fifth time since September 2008! This is quite remarkable, because, as mentioned before in this blog, it is also the first time we add more than 5 millions in a September – June period.

Exciting times ahead! And a pity that Skype doesn’t tell us from which countries the growth comes from, although they unveiled a little bit of the picture some weeks ago. They gave much more detailed information in the past, before they were eBay! See for instance this blog post from April 2005: Whose net is it anyway?. First hand information from the CEO himself!

Skype Dialtone: 17 Million Simultaneous Online

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Thursday, March 19, 2009

Skype for Asterisk component for Adhearsion

Guest post by Jason Goecke, Adhearsion

After having more time to work in detail with the Skype for Asterisk (SFA) channel in closed beta, I have developed an Adhearsion component to ease my development and testing efforts. Hopefully this will ease yours in the near future when the public beta becomes available.skypeforasterisklogo1

The Skype Utils component provides a few features to take advantage of what this new channel brings to the Asterisk platform. First, the component provides a single method call to access a wealth of information in your dialplan that is delivered with each Skype call. This type of information is unheard of on any other channel available to Asterisk (let alone telecoms in general), this information includes:

  • skype_languages - A space-separated list of language identifiers (ie - es, en, etc)
  • skype_topic - A user-provided string that can identify the ‘topic’ of the call
  • skype_token - Similar to skype_topic
  • skype_about - ‘about’ profile entry
  • skype_birthday - Birthday
  • skype_gender - Gender
  • skype_homepage - Home page URL
  • skype_homephone - Home phone number
  • skype_officephone - Office phone number
  • skype_mobilephone - Mobile phone number
  • skype_city - City name
  • skype_province - State/Province name
  • skype_country - Country name

The next feature that the component provides is the ability to map Skype usernames with Asterisk extensions. Typically Asterisk is used with phones that require you to enter a numeric phone number when dialing someone. Of course most Skype names are usernames that have nothing to do with a phone number. With this component you may enter the relationship between an extension number and a Skype username in  database with a Ruby on Rails web interface. Then when calls are made to and from the Skype network you have a seamless translation between the two.

picture-15Last (so far), but not least, is the ability to track Skype presence information. The SFA channel allows you to add ‘buddies’ to your Asterisk/Skype username. Once this has been done, you are then able to obtain status updates from each of the buddies on your list.

The component then allows you to track these status updates and access them in your dialplan. The status updates may be persisted to a database or kept in memory. Further, those status updates are not only available to your dialplan but to the REST, DRb and STOMP APIs of Adhearsion, making them available to virtually any program.

With this you may track if each Skype user is in one of the following states:

  • Online - user is online
  • Skype Me - user is available and asking to be ‘Skyped’
  • Away - the user is away from their Skype client
  • Not Available - the user is not available for a call
  • Do Not Disturb - the user does not want to be disturbed
  • Offline (Voicemail Enabled) - the user is offline and has voicemail
  • Offline (Voicemail Disabled) - the user is offline and has no voicemail

Stay tuned for example applications that will build upon this component. In the meantime do not hesitate to have a look at the code and details here.

I would also like to thank @steely_glint and Todd Gould, fellow beta team members, for their assistance in constructing an environment where all the pieces could work. Great progress is being made on the SFA beta code, but of course there are still some quirks.

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Thursday, February 12, 2009

Skype Sex Will Turn Software Hard

Guest post by Dallas journalist Dana Olsen, reprinted with permission from her 2008 column in the UC Santa Barbara Daily Nexus, Issue 57 / Volume 88.

I’ve never been in a long-distance relationship, but from what I’ve observed, it seems like cross-country coupledom is the way to go - especially in the technologically advanced and emotionally independent era we live in. Who needs roses and candlelight when we have webcams, emoticons and the ability to airbrush away our imperfections?

Globalization has swept the business world, and it’s bound to affect all of our personal lives sooner or later. Long-distance relationships are the wave of the future, so hop on the Skype train and ride.

Sometimes, when I’m arguing with my boyfriend about his excessive inebriation or his inability to properly display emotion or various other petty and pointless topics, I compare my relationship to my friends’ long-distance counterparts and the green envy monster rears its ugly head. I’m downright jealous of my friend who has daily Skype sex with his British girlfriend, and I kinda wish it were me instead of my roommate who got to send semi-pornographic photos via airmail to Kenya.

Granted, the long-distance thing can be a deal breaker for certain couples - Turkey Drop, anyone? - but I bet all you overzealous freshmen who broke up with your high school sweethearts over Thanksgiving break would think twice if you knew the sex can actually be better when you’re not sharing the same zip code.

Sure, long-distance sex has the potential to suck, but international intimacy can also blow, if you really put your mind to it. Phone sex is potentially awkward - Wait, where did you say your hand was? - and text sex is almost impossible. But I’m pretty sure webcams, what with their visual design and high speed, were invented to solve both of these problems.

The first thing any long-distance couple needs to pair with their webcams is Skype: It’s free, it’s convenient, and, when used correctly, it’s the best practical-turned-sexual invention since handcuffs. Once you’re all wired and the webcam is set up, your lover feels so close it’s like their wet mouth is right between your legs. Of course, when I say “their” I mean “your,” and when I say “wet mouth” I mean “sweaty hand,” but work with me here - it’s the perfect combo of sex and masturbation.

The beauty of Skype sex, aside from the beautiful alliteration the term lends itself to, is you can pretend your girlfriend is a porn star. Of course, nobody actually wants their girlfriend to star in sex tapes and aid in other dudes’ quests to cum, but who hasn’t fantasized about their woman prancing around onscreen? Think back to seventh grade - the Playboy bunnies were goddesses. Now, your girlfriend is a goddess, and it’s an exclusive peepshow for only your eyes to see. My buddy, whose girlfriend is 6,000 miles and a Skype connection away, said it best: It’s just like a Wednesday night at YouPorn.com, except you get to talk to your favorite video girl afterward.

And it’s not just the boys who reap the benefits of cyber sex. For ladies, the beauty of bringing yourself and your partner to the big O over a webcam is the advance warning implicit in the arrangement. You know how sometimes, you go over to his place with plans to cuddle up and watch “A Shot at Love With Tila Tequila,” but his dirty male brain has something else in mind? In a long-distance relationship, this dilemma is nonexistent, because there is no such thing as surprise Skype sex. You’ll never be caught with extra hair down there you were meaning to shave tomorrow, and you’ll never feel obligated to give a half-hearted blowjob. Right after you two plan the next time you’re gonna meet up on the ‘net, you have the chance to plan the lighting scheme, pick out matching underwear and decide exactly how much eyeliner achieves the elusive balance between lady of the night and girl next door.

Long-distance sex is superior for both genders: It’s the ultimate equalizer. It’s much easier for the ladies to fake an orgasm, and the guys don’t have to cuddle afterward - everyone wins.

If you need me, I’ll be at the airport. I’m flying as far away from my boyfriend as possible… just as long as there’s an Internet connection.

Daily Nexus sex columnist Dana Olsen wonders why there isn’t an emoticon for her “O” face. Photo credit: Kiss Lips by Anyaka.

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The Dangers of Skype-Sex.. a true story

Guest post by Kyle who blogs on Butchtastic. NSFW.

I’ve been an aficionado of cyber and phone sex for a while now but only recently added visual stimulus to the mix. The webcam works ok through IM clients, but through Skype it really rocks. Last night my wife was on a date and my daughter was on a sleep over and I had the house to myself for a few hours.
And so I found myself on a Skype date with the luscious Roxy and the handsome and sexy MrRoxy. We listened to music, I played a little guitar, we flirted and laughed and talked some more. She was wearing very close to nothing, and I like nudes but love and get hard over almost nude. What is hidden is as sexy as what is revealed.
Things progressed and I demonstrated how my snap front shirt opened, and things kept progressing until we were demonstrating our “come faces”. And that’s when the injury occurred. I don’t know if I flailed back and struck the wall behind me or if it happened when I was spasmodically gripping the couch cushions but I tore my fingernail down to the quick, drawing blood.

This injury must heal quickly, dammit, that’s my right hand.. not that I don’t use both hands, but come on…

Despite the injurious outcome, we all had a great time. At one point, MrRoxy and I were talking shop (we’re both computer software geeks) in the middle of the action. At another, I was calling out encouragement and direction to him.
It was a great date, thank you Roxy and MrRoxy.. you are both sexy beasts and wonderful, fun playmates.
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Sunday, January 25, 2009

新年快樂 (Xin nian kuai le!)

http://bluebison.net/sketchbook/2008/0108/chinese-ox-small.png

Year of the Ox! Thanks to bluebison for the cool sketch.

Skype's partner in Hong Kong, TOM-Skype, decorated the Skype logo today.

TOM-Skype logo - Lunar New Year

Skype's Taiwan partner, PChome, posted a holiday banner…

PChome and Skype - Lunar New Year

PChome and Skype - Lunar New Year

and a holiday promotion.

PCHome and Skype - Lunar New Year

PCHome and Skype - Lunar New Year

PCHome and Skype - Lunar New Year

I love PChome's dressing up of the Chinese character for "ox" with horns and black/white patches. See the ox character in 24 typefaces.

On a more serious note, Ms. Cristy Li blogged a series of moving photos she took last week from Sichuan of people preparing for the Spring Festival.

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