Skype Eats More Young: RIP Skype's software developers relations program.

Skype clients have APIs. Thousands of developers wrote Mac, Windows, and Linux software controlling a Skype client through the API. Call recording, desktop sharing, games, commerce; thousands of products.

While Skype will maintain the API, the developer relations program around it is over. The commerce component: Dead. "Skype Certified" software: Dead. Support: Dead.

Skype will continue to engineer the communications API.

They won't help you promote your software.
They won't help you test and improve your software.
They won't help you co-brand your software.
They won't help you distribute your software.
They won't help you sell your software.
They won't help you process payments.
They won't help you keep up to date on API changes.

Not that they'd executed terribly well on these in the past.

But that's what they're defunding.

Presumably all that energy and money will go into a new program for developers. Skype moved some of its devrels people to new teams, some to a team working on the public version of Skype's future cloud communications platform.

Was there a good reason to kill off the old program before the new one was up? Skype won't say. Will the old community fare poorly on the new platform? Does the current community of developers not build a million dollars in yearly value to the Skype brand? Do these developers have anywhere else to turn?

This Dear John letter went out today to registered developers along with a blog post saying much the same thing. 

Subject: The future of Skype Extras Program
From: [Someone at Skype]

Date: Fri, 11 Sep 2009 12:52:23 +0100

Dear Sir/Madam,

I am contacting you on behalf of the Skype Extras Program.

Unfortunately I have to announce that the Skype Extras program will be shut down, effective September 11rd 2009.  Despite the incredible breadth of Extras developed for Skype, simply not enough people were using them to justify our continued support of the Extras program.  It was a tough decision for us, but we want to ensure that we prioritize our time and resources to deliver our core products such as voice and video, expanding Skype among business users, and expanding Skype into mobile and other platforms. The following changes will be effective from September 11th onwards:

• We have decided that we will no longer certify new Extras. However, all existing Extras will stay certified until their expiration dates and all unused test tickets will be reimbursed.
• We will continue to distribute applications through the existing Extras Manager in Skype for Windows but will no longer add new Extras to the Extras Manager.
• All public API documents will continue to be maintained Skype will also support accessories via the Public API.
• The Skype Shop <http://shop.skype.com/extras/>  will continue to support the currently listed Extras

This decision also influences the payment terms that are currently in place. After December 11, Skype will no longer allow the use of Skype credit by 3rd Party Extras developers. A final invoice detailing the full amount of the gross revenue received from Skype users must be submitted within 45 days of this date. After the 25th of January, Skype will no longer be able to process publisher invoices.

We understand the impact that this decision will have on our community. If you have any additional questions regarding the payment terms or any of the other listed changes please don't hesitate to contact me.

Best Regards,

See also: Alec Saunders' Go Big, or Go Home. But Please, Spare Us The Whinging….

tags: skype, devrels, extras

Call me at +1-510-316-9773, Skype me, follow @skypejournal and @Phil Wolff.
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Skype for Windows 4.0 Gold: Blog Coverage

Since its launch Tuesday, Skype for Windows 4.0 Gold has received some interesting coverage:

• David Pogue, New York Times: in addition to his column discussed here yesterday, he has produced an amusing video: Skype 4.0: The Cheapskate where a video starring Mr. Cheapskate shows a Skype video session with his daughter, Kim Cheapskate, obviously a student. But it also serves as a humorous introduction to Skype for Windows 4.0's features.
  
• Alec Saunders: Saunderslog.com: Skype 4.0 audio: smooth as SILK:

Perhaps the biggest improvement, though, is audio quality. We all thought that Skype audio was great, right? Skype’s internally developed SILK codec slipped into the final release, despite not having been in prior betas. A wideband codec that delivers the goods at half the bitrate of prior codecs, SILK makes talking on Skype a pure pleasure.

• Tom Keating: Skype Launches 4.0 with Super Duper Weenie Wideband Codec. Images conjured up when a new codec is lauded with reduced network bandwidth. Obviously Tom has his favorite food hangouts.
  
• Update: JK On The Run: Geek Session: Skype 4.0 and the HP Mini 1000 MIE provides a ten minute video recording of Kevin's Skype video call with James Kendrick from a netbook running Windows 7 beta. Not a Skype High Quality video call but still demonstrates a reasonable quality video call, even at full screen (select "HD On" in upper right corner if you go full screen) . Would love to have knows the fps and resolution from the Skype tech specs for the call.
  

Have a good weekend.

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Set Up and Make CalliFlower Conference Calls from Your iPhone

Over the past eighteen months iotum's CalliFlower has evolved into a complete audio conference call service. While they still offer a basic free service, in January they launched a premium service that provides document sharing, local calling numbers in North America, Europe and Australia as well as a feature that allows administrators to set up, but not necessarily participate in, a conference call. The most important feature is "no per minute charges"; you get "unlimited calling with an unlimited number of participants".

Last week, over at Web Worker Daily, I wrote a post "Search Transforms CalliFlower Sessions from Events to Social Media Elements" where CalliFlower had announced that they had made all public CalliFlower sessions searchable such that they become part of an ongoing social networking conversation. My conclusion:

If you are into social networking by engaging your customers through blogs, Twitter and/or Facebook, check out CalliFlower as one additional element for carrying on your ongoing public customer conversations.

Yesterday the CalliFlower team woke up to learn that their CalliFlower for iPhone had been added to the Apple App Store overnight. (Yes, apparently "it just happens"; Apple uploads new or upgraded applications with no notice.) The iPhone application provides access to all of CalliFlower's features with the exception of document sharing (which requires Adobe Flash - an issue for all smartphones). Set up a call, see your upcoming calls, see who's on the call, participate in the chat wall and, of course, call in from your iPhone - they're all there providing a unique mobile smartphone conference call experience. iotum CEO Alec Saunders provides more details in his post "CalliFlower on iPhone releases" where he states:

And Calliflower on iPhone – well, let me just say that you’re going to love it. We’ve remained faithful to the Calliflower experience on the web, while taking full advantage of the iPhone experience giving you the hands down BEST mobile conferencing experience ever. Here’s a few examples of what I mean.

Check out my Web Worker Daily post and Alec's full description of CalliFlower for iPhone. Also note that CATA makes Calliflower available to 28,500 members. If you have not signed up for the service, give it a try.

Full disclosure: the author is a user of the service for a non-blogging related project with great success. I call in to CalliFlower calls via SkypeOut.

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Skype Has NOT Thrown Indepedent Developers Under a Bus

Screen sharing is a feature, not a collaboration service. Skype has left the door open for all its developer partners to continue to build their businesses with Skype embedded into their offering, especially when it comes to fully featured collaboration services.

When you come from a technical background it's easy to confuse features with a complete business offering. For instance, "screen sharing" or "desktop sharing" is a feature appearing in many Web 2.0/Voice 2.0 communications applications and services. But a full collaboration offering for a business environment involves bringing together several features that deliver a significant ROI to the customers.

Just to recall my own career history, working with Quarterdeck we did have some "utility" products that initially generated revenues of up to $50MM per year. But eventually they became features within a larger business offering - in this case the operating system itself. Memory management and multi-tasking were not always easy sells but had a market at the time. Today these features are hidden within Windows. It took Microsoft about six versions of Windows to get multi-tasking and memory management right. We also had the same experience developing a web browser; Microsoft eventually incorporated web browsing into the operating system as a feature.

I have also been close to the collaboration market for many years. In fact Webex is an outgrowth of a whiteboarding service that Quarterdeck had acquired. When Quarterdeck evaporated (was sold to Symantec for remnants of software intellectual property), the team with whiteboarding experience went on to found Webex. Recently acquired by Cisco, Webex is now a major player in large enterprise collaboration activities, including desktop or screen sharing. It requires an entirely different underlying robust and scalable infrastructure to meet large and medium enterprise collaboration needs

Yesterday Skype added a screen sharing feature to Skype for Mac. We can expect it to show up in Skype for Windows in the near future. But, as I mentioned in my post about Skype for Mac, it is a feature, not a full collaboration environment. There are several Skype Partners who offer a full business collaboration environment; they are not threatened by Skype's screen sharing feature. In fact, they may make Skype users more aware of desktop sharing and start looking for a more complete collaboration environment.

What is in a fully featured collaboration environment?

• A common feature for all is that they support real time collaboration sessions for as many as 500 participants. That's not going to happen in any basic Skype client.
• Secondly Skype for Mac's screen sharing involves turning the user's desktop into a virtual webcam that goes through the Skype video channel. In other words you can do screen sharing or Skype video calling but not both concurrently. With the offerings mentioned below, the desktop sharing and other collaboration activity is via TCP/IP channels that are independent of the Skype video channel
• Take the recently launched Skype Extra "InnerPass File Sharing and Collaboration". Here is an enterprise document management company that has found a way to add Skype features that ride on top of their document management infrastructure. That infrastructure supports engineering drawings, FDA records, and business contracts amongst other document-intensive, mission critical documentation. As a result they have developed a Skype Extra that creates persistent "document rooms" which business teams may access for real time conferencing sessions. But the document rooms can be accessed by individual team members between these team conferencing sessions. Version tracking is an important feature here. (A more detailed post on InnerPass's offering is coming soon.)
• Yugma provides the ability to collaborate across Windows, Mac and Linux platforms. There are session moderator features to switch presenter, start and stop recording, manage participants' role as active or passive, etc. It's a complete collaboration environment where the voice channel could be Skype's multi-party calling or, for more robust voice conferencing, use HiDef Conferencing.
• Lotus Sametime Unyte has been the poster child for an entrepreneurial Skype partner. Now within the IBM fold, it is being targeted to IBM's enterprise customers within a larger role of collaboration that was pioneered by Lotus Notes.

No, Skype is not going after Webex or Yugma's or InnerPass's or the Lotus Sametime markets. Skype's screen sharing is another feature that's a peer with file sharing, video calling, IM/chat or SMS messaging. It's a person-to-person calling complement; it's not for highly robust, readily scalable business grade collaboration services.

Phil, I'm sorry but Skype for Mac's screen sharing, to which I had access about a week before yesterday's announcement, is a feature not a collaboration service. Let my repeat my statement in my initial post on Skype for Mac:

Skype for Mac's screen sharing feature is sufficient to support discussion issues as a complement to a voice and/or chat conversation; it is NOT by any means a replacement for fully featured desktop or application sharing offerings such as Yugma, Inner Pass or IBM's Lotus Sametime Unyte. It's "just" screen sharing. In fact, it is one of two options on the Skype for Mac's "Share" button, the other being file sharing/transfer.

Bottom line: There are lots of opportunities for independent developers who want to develop a complete offering that makes an independent business.

Update: Alec Saunders, who as Microsoft's original Internet Explorer product manager, led the effort to make MSIE a feature within the operating system - and effectively killed Quarterdeck's web browser, has his comments on this situation. Bottom line here is that Inner Pass and IBM are embedding Skype into other services they already offer.

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Truphone for iPod Touch: Accessing Skype Contacts and Social Media

Over the past year one of the leading IP-based voice service offerings for low cost international calling from wireless smartphones has been Truphone whose service primarily runs over WiFi access points. Their Truphone Anywhere service, launched last spring, provides an option for making calls via 3G networks using a combination of the data channel and voice channel in a manner similar to iSkoot's architecture where the caller's VoIP client resides on the service provider's server(s). When the Apple App store launched last summer Truphone launched an iPhone 3G application that once again offers the ability to make outbound calls over a WiFi access point.

One more user experience consideration: a key user friendly Truphone feature is its complete Address Book integration; when using Truphone on a N95 8GB I can simply go to my standard address book (synchronized with my Outlook Contacts), select a contact, select a phone number for the contact, press the green "Call" button and initiate a call over Truphone.

So it was not a total surprise, with this experience, that today Truphone announced a new Truphone application for the second generation iPod Touch, which supports a headset with a microphone. But it's not simply about making low cost phone calls. Support for chat and social networking has also been included. The client does require the use of a microphone adapter; while available elsewhere, Truphone does plan to offer one as well. From the press release:

Truphone for iPod Touch will become a one-stop-shop social hub with the following features coming soon:

• Calling to landlines (PSTN) at low cost (simply set yourself up with a Truphone account);
• Instant messaging to Skype and MSN (free);
• Calling to Skype users (free);
• Calling to MSN users (free);
• Check and set facilities for Twitter (free);
• Check and set facilities for Facebook (free).

Contrary to what many in the media are saying, the client that resides on the iPod Touch is a thin client, not a VoIP client. This client supplies a Truphone server with the information required to open and set up a VoIP client on a Truphone server which, in turn, completes the call via a VoIP connection.

What can we envision from this announcement for future releases of Truphone for Nokia, BlackBerry, iPhone 3G and Windows Mobile devices? Beyond the calling and SMS features currently available in their respective Truphone clients I expect we'll be seeing:

• Truphone access to Skype IM and calls to Skype contacts, as well as to Microsoft Live contacts
• Facebook access, including possibly the ability to import Facebook contacts into your phone address book
• Following Twitter messages

In addition, Truphone is a Voxbone iNum partner; initially Truphone for iPod Touch users will be assigned an iNum "883" country code number. I have also recently observed use of iNum "883" numbers on iotum's Calliflower conferencing service and at Mobivox. Using Skype today, I confirmed that placing a Skype call to an iNum "883" number results in a SkypeOut call with the appropriate charges.

Looks like we're about to see some interesting innovation coming from Truphone over the next few months.

Andy Abramson at VoIP Watch talks about some of the broader implications of the technology behind this announcement.

Update: Pat Phelan does not think an iPod Touch is a phone device; it's not simply a case of "because you can do it".

Tags: Truphone, Skype, iPod Touch, iNum

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eComm 2009 Registration Opens: Take Advantage of the Skype Journal Discount

Two weeks ago I wrote about eComm 2009 and the announcement of Skype's participation as a Platinum sponsor. Yesterday registration for eComm 2009 opened with a Super Early Bird Special pricing of $1,190.00 available to those who register prior to December 22, 2008 - a $600 discount from the Regular price that will apply after January 20, 2009..

But, as a Skype Journal reader, you can save even more. If you enter the promotional code "skypejournal", you'll get a 20% discount, taking that Super Early Bird price down to $952.

The speaker list is almost complete and Lee has announced a recently revised schedule.

Also note that eComm has arranged special conference group rates at the San Francisco Airport Marriott, available until February 8, 2009; note that, as has been my own experience at Marriott hotels for several years, all rooms have high speed Internet access included in the room rate.

An excellent deal for anyone who is interested in learning about developments in the rapidly evolving Emerging Communications space where Alec Saunders Voice 2.0 Manifesto is now turning into reality.

Volunteer Advisory Board member Brough Turner calls eComm 2009 the Best Conference Bet for 2009.

Tags: eComm2009, Lee Dryburgh, Voice 2.0 Manifesto

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Alec Saunders Twitters: "Ditching all IM Systems except Skype"!

When I started using Skype more intensively about three years ago, I had been a heavy user of Microsoft's MSN Messenger for several years. But about 18 months ago, I stopped logging into MSN Messenger; none of my contacts were there - or, if they were, they were also on Skype. As for GTalk, well I added a couple of contacts two weeks ago to test out GMail's new voice and video chat feature, so now I'm up to ten contacts on GTalk - and they are also all on Skype. One person still persists in trying to reach me on GTalk these days ... and my BlackBerry catches that - in background.
But when long time acquaintance, well respected blogger and former Microsoft employee Alec Saunders puts up a tweet as shown above, it has to be the ultimate complement to Skype's pervasive worldwide presence.
When you have 370 million accounts (yes, I know there are only 30 to 50 million using Skype over the course of a month), one would suspect that market presence and user base size wins out over any technical disadvantage, such as the lack of XMPP compliance. Sort of places XMPP right up there with SIP - an excellent protocol for interop but it's sort of like the tree falling in the forest - who hears it -at the end user level? And, both SIP and XMPP require business agreements between the linking service providers covering every connection, whether there's revenue or not.
In the IM world, it's a matter of who's available for a conversation? Which service has the highest probability of being able to determine a contact's availability and start a chat, voice call, share a file, send an SMS message or even do a (High Quality) video call? Which service has eight ways of seamlessly carrying out a file transfer?
Alec's one problem in keeping current? He'll have to go back to his BlackBerry to receive Skype IM messages via iSkoot. BlackBerry's background processing capability becomes a very distinct advantage here in the smartphone market. When attending an event in downtown Toronto last night I received an important "good news" Skype chat message on my BlackBerry Bold, while looking up a website the speaker was referencing and following the Twitter feed of one of the organizers.
A more significant challenge for Skype is to generate the marketing that will attract all those of a younger generation (such as my daughter) whose "social networks" are immersed into MSN Messenger as their IM client.
In closing have a look at some of Alec's followup Tweets:
In closing I should also mention that I like to use BlackBerry Messenger for its ability to bypass the Internet for messages that "just have to get there now!" via BlackBerry's unique method for PIN messaging.
Update: An oversight on my part: of course Skype IM also has the hooks to allow Skype chat sessions to proxy for other services. For a classic example check out Twitter4Skype.
Full disclosure: Alec Saunders is author of the Voice 2.0 Manifesto, which is proving itself out in today's dynamic mashup environment - especially when it comes to Communications Enhanced Business Processes. He is CEO of iotum, whose Calliflower Conference Call service is currently being launched. And, much earlier in his career, he was DOS product manger at Microsoft Canada at a time when DOS's memory management feature tried to compete with Quarterdeck's QEMM and the author managed Quarterdeck Canada.

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Updates: iNum, Calliflower and Entering "Last Name" onto a BlackBerry

With both VoiceCon and Under The Radar events in the Bay Area last week, there were lots of announcements in the Voice 2.0 communications space; I wrote up some GigaOm and Web Worker Daily Posts to cover a few of them:

On Tuesday Voxbone announced the launch of their iNum Service. Basically it provides a means to have a universal worldwide "local" number that can be accessed through the recently accredited (by the ITU) +883 country code. Last Tuesday I hosted a SquawkBox conference call with Voxbone CEO Rod Ullens; a post on GigaOm with more details talks about Geography Is Dead - Thank VoIP. Two other excellent "Voxeo Talks" posts from Dan York on this topic (Voxeo is a Voxbone iNum Service Provider Partner):

• How to get an iNum - a "global phone number"
• iNum and "global phone numbers: a video interview with Voxbone CEO Rod Ullens.

A heads up on using iNum; access from Skype to a +883 number is considered a SkypeOut call requiring SkypeOut credits. It's not a "country" covered under Skype's Universal Calling Plans; check out the various alternative means to access iNum numbers here.

The following day iotum announced the official launch of their Calliflower conference call service incorporating premium options for businesses that see its benefits for more interactive voice conferencing through the Calliflower call portal. Document sharing and a much wider range of access points, including iNum access were amongst the new features. And they announced an iPhone application for accessing Calliflower calls. More details can be found in my Web Worker Daily Post: Calliflower: A Complete Conference Calling Service.

Finally, in doing some checking out of a new service, I encountered an Automated Attendant that wanted me to enter a person's last name in order to locate that person in the host business's extension directory. But that presents a bit of a problem when you have a BlackBerry QWERTY keyboard and you want to generate the tones where 2--> "A, B or C", etc. But the RIM people think of everything; there is a relatively simple solution. Find out the answer over at Web Worker Daily in "Entering 'Last Name' From a BlackBerry".

Tags: Voxbone, iNum, iotum, Calliflower, Research in Motion, BlackBerry, Dan York, Voxeo

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Logitech to Acquire SightSpeed. Questions Arise.

According to Tech Crunch and GigaOm posts late last night Logitech is about to spend $30 million to acquire SightSpeed, the video messaging and video conferencing service that recently was selected ot provide the infrastructure for Dell's Video Chat. Congratulations to Peter Csathy and his team. And to Andy Abramson and his team; another Comunicano client achieves success.

Seems like the video calling and video conferencing market is about to heat up. There will be another post later this morning involving an announcement that can bring video conferencing to a much broader user audience than Skype's (though it's not exactly insignificant) and SightSpeed's.
Questions that arise from this acquisition:

• How is Logitech able to continue to partner with services such as Skype when they are now entering the desktop video services market? Logitech's co-operation was vital to Skype's ability to provide High Quality Video.
  
• Or is it a produce marketing acquisition? Is Logitech acquiring SightSpeed simply to have additional collateral software to provide with their webcam offerings? Will we start to see Logitech's Carl-Zeiss optics in embedded webcams on Dell PC's?

The economy may be in recession; it's driving less travel and more audio and video conferencing. They're seeing a rise in customers and use of audio conferencing at both HiDef Conferencing and Calliflower. It will be an interesting winter for expanding user experiences involving desktop video.

Logitech Press Release

Update: Alec Saunders comments on the same theme here.
Tags: Logitech, SightSpeed, Skype, Peter Csathy, Tech Crunc, GigaOm, HiDef Conferencing, Calliflower

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Making Skype Calls from Fring for iPhone

Earlier today Fring, known for aggregating various IM and VoIP services onto a mobile phone, announced Fring for iPhone had become available on the Apple App Store. So I gave it a tryout this evening, exchanging chat messages and then a couple of voice calls to Skype destinations.
My quick comment:

• the other party's voice was both a bit fuzzy and somewhat weak in volume.
• both other parties complained of some echo; I did not hear echo at my end.
• The call appeared to be going out over the iPhone's WiFi connection.
• Calls went out over the WiFi connection.
  

The benchmark in call quality would be my experiences earlier this week where twice , when my home office cable was disconnected due to "cable plant" improvements in my neighborhood, I used iSkoot on the Blackberry Bold to call into SquawkBox via the CalliFlower voice conferencing service over the Rogers 3G network.

Let 's just say in the iSkoot calls, the technology was transparent to the discussion and I could lay the phone on my desk while still actively participating. Whereas my Fring calls would not have been of sufficient quality to carry on natural dialogue participation in a conference call. While Fring has shown to be a leader in demonstrating the potential to make such a call, it has some work to do to achieve business grade call quality.

My other comment, now having used Skype IM chat on both devices. It's much easier to have a text conversation via the Blackberry with a QWERTY real keyboard. Thick thumbs on a "touch" keyboard many errors make; as I said in my brief Fring-enabled IM Skype chat session with Dan York - I was sending these IM messages "under duress" (and with about a 25% typing error rate).

Note that during registration I encountered a bug whereby Fring would not recognize my email address, which includes a "dot" between first and last name. This is a known bug which we hope they will fix quickly, especially due to the privacy issue raised in the linked Fring forum discussion.
More to follow once I will have had a few days' experience in its use.
Other posts: Mac Rumors

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Skype 4.0 for Windows Beta 2 Available Wednesday

Wednesday, October 1, the second beta release of Skype 4.0 for Windows will become available for worldwide testing. Via a mix of the Skype 4.0 for Windows Beta 1 feedback channels involving legacy users and new users, bug reporting and usability issue forums and direct surveys that resulted in over 45,000 participants' responses and feedback, Skype learned:

• 70% were in favor of the new "large desktop" user interface; about 30% wanted to return to the traditional compact user interface.
• users were looking for improved means of organizing contacts by groups
• relative to pre-Skype 4.0 beta 1 surveys, increased awareness of the multi-modal features of Skype such as IM, file transfer and SMS.
• there existed problems with how IM presented itself to the new user
• users were missing Instant messages and other events due to a lack of appropriate notification procedures
• increased conversions rate to paid Skype subscriptions
  

As a result Skype 4.0 beta 2 includes:

• user choice of a default "large desktop" view or a compact view
• organization of contacts by categories with several default categories (the term "Groups" now refers to a multitude of users within a conversation such as in a Group Chat, Public chat or on a multi-party call)
• new drop down menu to select "Categories" from the "Contacts" tab
• new algorithms for message and missed call notification, with the initial notification coming via a tag on the Skype System Tray icon so as not to make the notification activity overwhelming
• a new way to display a selected Contact's information when in a call or chat session
• several options for resizing the user information, the video images, the chat area of a conversation, etc.
• entry of PSTN phone numbers into a Contact's information on your local PC for those Contacts who have not included these phone numbers in their Skype user profile: mobile, home, office, other.

Skype for Windows Product Manager Mike Bartlett has prepared a video to demonstrate some of the new features:

And you can download Skype 4.0 for Windows Beta 2 here.
Skype 4.0 for Windows Beta 2 has the same caveat as we issued for Skype 4.0 Beta 1: this is beta software, there will be bugs and may even be usability issues. This is your opportunity to provide feedback. It is still missing some features of Skype 3.8, the last officially released version of Skype, such as Call History and creation of Public Chats. Do not use it as your primary Skype interface, especially if you depend on Skype for business or professional communications. I am still running Skype 3.8 on my laptop; I run Skype 4.0 Beta on my desktop PC.
Phil will be posting tomorrow with more details on his experience.

Check out Alec Saunders comments. And Mike Bartlett appeared as the featured guest on the October 1, 2008 SquawkBox. Click on the link to access the recording.
We asked about any upcoming Skype for Mac; the response was along the lines of (i) the Mac group is also examining the feedback from the Skype 4.0 for Windows Beta 1 for ideas to incorporate and (ii) when a new version does come along it may have some features that are not available on Skype 4.0 for Windows.

Hint: to activate the Contact Categories feature, go to Contacts | Contact Categories | See All Contact Categories.

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SquawkBox Discusses Skype's Fifth Anniversary

Over the past few months I have been a frequent participant on Alec Saunders' daily SquawkBox conference call where several of those involved in following today's communications and web developments will discuss topics of the day. Subjects for yesterday's call were the impact of the Internet on this years U.S. President campaign and Skype's fifth anniversary today. Participants included Dan York of Voxeo, James Body of Truphone, William Volk of MyNumo (one of the more successful iPhone Apps developers) and Jonathan Jensen amongst others. The Saunderslog post is here.
The Skype discussion commences about half-way through the call. The one universal agreement was that Skype has succeeded because of the user experience. You can build all the communications technology you want but unless people can get all the way through the setup and readily make a call, people will not use it routinely. And the discussion highlights the importance of getting the Skype 4.0 user interface right but starting with some experimentation that challenges all of us to think through how to set up and manage a multi-modal conversation experience.. Some comments from the SquawkBox discussion:

• James Body: participating in a discussion at a smoke-filled bar in London with Nicklas just after Skype launched: "this proprietary thing will never work because it does not use SIP". James then goes on to point out that if Skype had not had the success it has achieved, Truphone may never have been funded to the level they have obtained.
• Alec Saunders: basically it was the first VoIP-based service that "just worked".
• I then discussed my memories of watching the Quarterdeck team develop WebTalk back in 1995 - and how our CEO of the day drove the engineers to make it work on 50MHz (not 50 GHz - a slip of the tongue) Pentium PC's and over 14.4 kbps modems. But the overall infrastructure was just not there to let it become viable as a consumer in the 1996 time frame.Yes, having widely deployed broadband was one major contributor to the timing element that helped achieve Skype's immediate success. (I did have WebTalk running over a 56kbps modem on a 100MHz Pentium but it was challenging to carry on a conversation. Yet a few small businesses did adopt it.)
• William talked about the importance of usability. "Just because it - VoIP - works is not enough. Users are fickle. You will lose a significant number of users at each step where the process of installing and completing a call may fail. The user experience is everything."
• Dan York the security expert amongst us, got into a discussion of how Skype worked when offerings such as NetMeeting and CU CMe just did not get significant traction. Firewall traveral across NAT - a major failing of SIP, the first true high quality wideband codec, and Skype's inherent security are all features that impressed Dan.

But listen to the recording via the link/player on the Saunderslog post to get the full story, especially helpful for Skype employees involved in the Skype 4.0 beta.
And Happy Fifth Anniversary to Skype from all of us on the call! There are many challenges ahead as Skype liquifies communications - we look forward to the next generation of Skype under its new executive team. And thanks to the iotum team and SquawkBox producer Alec Saunders for making such a conversation feasible

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Alternatives to Skypecasts

While there has been lots of dismay about the discontinuation of Skypecasts (Skype's blog posts: here and here), it had appeared for the past several months that the service just did not have the robustness to provide the reliability and quality of service that users would expect. Being a free service, it was obviously placing resource demands with zero revenue potential on Skype developer and support personnel that hopefully can be diverted to bringing feature equality to Skype's basic service, whether on Windows, Mac or Linux.
There are alternatives; in fact, this decision provides a unique opportunity for two third party conference calling services:

1. Skype Multi-Party Calling:

For up to 25 participants on a call, Skype has recently expanded its multi-party calling capacity. The caveat here is that the host must use a multi-core Windows PC and a reliable broadband internet connection (preferably cable). Participants can be on any version of Skype or be accessed via SkypeOut. In this case the host must set up the call and call out to all the participants. More details here. A unique feature of Skype's multi-party calling is its ability to show which participant is actually speaking at any given time. But keep in mind Skype really offers multi-party calling, not a full conferencing service.
2. iotum CalliFlower
iotum's CalliFlower has the benefit of no charge other than whatever it costs to make the connection to one of their access points. I often participate in their daily SquawkBox call via my SkypeOut account; the recent availability of SkypeOut CallerID, displaying my mobile phone number when I make a SkypeOut call, has allowed me to participate in these calls within my SkypeOut subscription without even using the provided password for each call. In fact, there are four options for accessing these calls:

1. Truphone VoIP: A PC, a headset and an internet connection puts you one click away from your conference call.
2. Phone: Dial from anywhere in the world to one of our U.S. or French dial-in numbers to get connected.
3. Skype: Call our U.S. dial-in number from within the Skype network, and get high quality audio.
4. Sitofono call back: Enter your phone number and get called back for free in more than 12 countries

SquawkBox participants regularly call in from the U.S., Canada and U.K. but there is really no country-specific limitation The real gem of CalliFlower is the web-based user interface where participants can see who is on the call, raise a hand, enter text on a "wall". The host can record the call for later playback, mute/unmute participants as well as set up the call, invite participants via email and SMS, and put up the subsequent recording.

As an example of building communities, iotum has worked with Alan Hunkin to provide a weekly interview session, CalliFlower Communiques, with notable personalities such as William Shatner. Immediate future guests include Ken Blanchard, author of "Being a One Minute Entrepreneur" and actor Alan Alda discussions his recent memoir "Things I Overheard While Talking to Myself." Recordings of previous sessions are available at the page linked above.
3. HiDef Conferencing
Vapps' HiDef Conferencing (formerly HiSpeedConferencing) provides high definition (HD) voice quality calls for participants accessing via Skype. Their business grade service involves fixed rate monthly hosting subscriptions involving unlimited Skype access, dial-in to specific numbers in several countries and toll-free numbers. Obviously this involves some ongoing expense to the host but their infrastructure supports providing the best possible voice quality, depending on access mode. The host uses their web controls to set up calls, manage call participants as well as record and archive calls.
Looking at the options it appears the best conference experience comes when:

• hosts are able to setup and fully manage the calls, including an open access invitation;
• users can participate through a web-based experience not only via voice but also via chat.

The good news is that Skype provides either free or low cost unlimited access to any of these services. What will be most interesting is to see if iotum and/or Vapps rise to the opportunity here and and is able to provide encouragement to the many communities that were supported by Skypecasts.
Tags: Skype, Skypecast, iotum, CalliFlower, Hi Def Conferencing, CalliFlower Communique, Vapps, multi-party calling, Alan Hunkin

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Voxeo: A Textbook Case Study for Voice 2.0 and Telecom Partnering

When fellow blogger Dan York joined Voxeo Corporation last October, very few of us in the IP-based communications blogging space had heard of this rapidly growing service provider. Over the next few months, sometimes with Dan's assistance, Voxeo has become a familiar name identified with a self-financed startup, a profitable business and a very large enterprise customer base focused on supporting voice applications through third party development activity. Revenue generation comes solely from their "cloud" hosting and VoIP/SIP communications server software business. Last week, in following up on a couple of press releases, I had the opportunity to interview Voxeo's CEO, Jonathan Taylor, and to learn much more about their success story.
Fundamentally Voxeo provides hosting environments for telephony applications, whether hosted on their in-house server "cloud" or on a customer's premise-based servers. Developers write applications to their Prophecy platform creating XML files and SIP connections that are understood by the Prophecy-enabled servers. The Prophecy 9 client used by developers to create and manage these applications is now available for Mac OS X and Linux in addition to their legacy availability for Windows. Originally Voxeo only offered a hosted service but two years ago, in response to customer demand, they also provided the capability to support customers' premise-based servers. Key elements of their program that have led to their success (and profitability) include:

• No charge for downloading, and use of, their software
• A focus on ease of development and deployment
• Charging customers only when a service is launched and providing business value
• Option to use either Voxeo's hosting "cloud" or customers' premise-based servers (usually based on the overall business case for supporting the application)
• Licensing based on a "per port" or "per minute" business model, as appropriate
• Providing Prophecy as a suite of components for SIP implementations
• A platform based entirely on open standards
• Including solutions for supporting conferencing, voice mail, call recording, speech recognition and auto-attendant requirements
• A strong channel and developer focus recognizing the role of third party professional developers as their key to implementing their enterprise customers' services
• Lowering their customer support requirements through innovation in their software.

Two recent press releases covered:

• Launch of Prophecy 9, providing support for OS X and Linux clients to their platform as well as a new management console that not only reduces the complexity of development and associated deployment costs but also provides increased scalability.
• Acquisition of Beijing, China-based Micromethod, not only complementing Voxeo's Prophecy suite of modules with their SIP-focused products but also providing a base for expanding Voxeo into serving the Asia-Pacific markets.

When I asked Jonathan about representative applications beyond the flexible yet effective IVR applications they can support, the list of several thousand applications includes:

• Intelligent call routing (using their call control features)
• Voice mashups providing access to, say, email or Google Calendar
• Emergency notification services due to weather or business disruption
  
• Anonymous calling services
• Facilitating calling services for children's websites such as Nickelodeon.

Jonathan summed up their application support as providing a "services innovation platform" that operates "at the edge", bypassing any carrier dependence beyond acting as a pipeline for their services. A final key feature is their provision of a highly accurate billing infrastructure, critical to their ability to support both their own invoicing and receivables management as well as their customers'.
Last Wednesday Voxeo issued a third press release discussing some of their business success with revenue growth of 99.7% (no rounding allowed - who would believe 100%, they say), 18 successive profitable quarters and a very high customer retention rate. Not being a public company they do not need to release any detailed financials. But building and supporting a community of 31,000 developers probably says it all.
In conclusion, Voxeo's business represents a practical, successful and profitable implementation of Alec Saunders Voice 2.0 Manifesto, emphasizing that the value-add for voice conversations going forward lies in the applications.
Note 1: Tomorrow morning (August 26) Voxeo CEO Jonathan Taylor will be the guest for Alec Saunders' daily Squawkbox conference call. Dan York provides more details on how to participate. Update: If you missed the call, you can hear the recording posted on SaundersLog.com.
Note 2: Voxeo's hosted "cloud" also supports connectivity to Skype for inbound calls.

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