Don't get me wrong, I love Skype. It's saved me a fortune, and is way more convenient than the alternatives.

But sometimes it lets me down. Yesterday, I was expecting an important SkypeIn call at 4pm. Never came. I was online, for sure. Finished work after 5pm.

This morning when I log on at 3am (hello jetlag), I get the voicemail from that person -- timed at 4.15pm yesterday. So it never rang, and I didn't get notification of the voicemail. Annoying.

I've also had problems with conference call quality at times. SkypeOut isn't as good as BT's VoIP voice quality. SkypeIn is generally pretty good though.

What this is telling me is that the field is wide open for competition in the small-medium business space. And a telco brand could be just as good as an Internet one. I don't mind paying for business-class quality -- I just need something that works at a reasonable price. There are additional feature like web conferencing (synchronised Powerpoint, desktop sharing) that need to be in there too.

PS - Downloaded Sightspeed this morning. Looks like a nice product, but they make the users jump through far too many hoops to get going.

You can miss Martin just as often at the Telepocalypse.

Coming up:

• Skypecast: Global Connect 2006 Election Night Coverage. Today.

• ETel '07 registration is open. See you innovators there.

User stories and practices:

• "Mobile Skype Really Sucks," refers to the Pocket PC version.

• "SkypeIn not in right now. Incoming calls routed nowhere." UK.

• "We hate to bring bad news but..." Skype Journalist Jan loses his Skype credits.

• The Giant Petroleum Company is Relying on Skype for Communication. Works even when mobile networks fail.

• Why SkypeCasts Transcription? Advice from an experienced podcaster.

Products:

• Skype Recorder v1.2 for Windows released.

• New Lie Detector for Skype Phones. KishKish's Skype Answering Machine now includes a Voice Stress Analyzer.

• Adobe's Acrobat Connect Professional (deserving its own story) includes server-driven audio and video conferencing. Starting next year.  

• eWeek reviews: Wi-Fi Skype Phones Disappoint. "Devices lack adequate roaming and battery life capabilities." Skype Speakerphone Is Conference Pro. "The Communicator's reception was excellent when used for Skype calls in tests." 

Industry News:

• eWeek: IT Managers Can't Afford to Ignore Skype. "Like all viral technologies, Skype ultimately will not be stopped at the enterprise door." Enterprises Need to Deal with Skype Boom. "Five things Skype should do to be more enterprise-friendly:
  1. Make deployment easier.
  2. Make management easier.
  3. Lock out the supernode.
  4. Improve documentation.
  5. Add an optional enterprise element to the Skype certification process."

• Kazaa Settles with Music Trade Association for $10 Million. Good for Sharman, one more step toward survival after the travesty of MGM v. Grokster. via BetaNews.

Thursday I received, as an evaluation unit, a Sony Mylo via the folks at Trinity Convergence whose voice engine software is embedded in the device. The Mylo has turned out to be an interesting personal companion and nothing has changed my opinion that this could be for Sony in the 2000's what the Walkman was for them in the late 80's.

The Mylo merges personal entertainment and personal communications  into one device. I expect I will be learning its many features over the next couple of weeks but a few initial comments:

• That blue ring around the right side is not an illusion; it indicates that it has an active WiFi connection.
• It is a device through which a group of friends can maintain ongoing remote contact, whenever they are in WiFi range, sharing (but not swapping) music, pictures and video, talking and IM'ing. (The agreement with T-Mobile in the U.S. is an ingenious piece of marketing.)
• On our first Mylo-to-Mylo call this evening with Andy Abramson, who bought one today, we both remarked it had the best Skype voice quality either of us has experienced. Suffice it to say that, remotely, Andy got right inside my head! (I have yet to decide if that is good or bad <gr>.)
• The Skype experience on a stand alone WiFi device has been all positive. The user interface and Skype feature set is much more intuitive and feature rich than on those Skype WiFi phones. It reinforces my recommendation that Skype move beyond the simple Skype WiFi phones, especially given that the Mylo can handle the full combination of voice communications, instant messaging and file transfer inherent to legacy Skype.
• Is there some irony that you can only IM with the embedded GTalk capability? (Same for the Yahoo Messenger)

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Marcelo Rodriguez rounded up five products that connect Skype and SIP products in his post, Is a Skype-SIP Peace At Hand? 

• VoSky Exchange
• Skype2PBX
• Uplink
• ChanSkype 
• Pika Connect for Skype

We all want interop, and these products are gaining loyal followings. They build audio pipes between SIP and Skype voice callers. We've been calling these Level Three Skype integration in our Skype Journal Connectivity Maturity Model. 

Skype Journal Connectivity Maturity Model

Level 0. No connection.
What's VoIP? What's Skype?

Level 1. Skype indifferent.
Devices doing nothing but input or output like the most basic of USB phones. On the software side, the only software is Skype.

Level 2. Skype aware.
Configurations are Skype-aware or Skype-smart devices, like the Kensington Vo300, the YapperNut YapperBox.

Level 3. Skype conversant.
Level 2, plus audio pipes between apps, especially across the SIP barrier. You call with your SIP phone, something happens in between, and my Skype phone answers.

The move from Skype to SIP at Level 3 costs you all the benefits of rich conversation. You lose:

• Availability and geopresence
• Mood messages
• Caller authentication
• Access to caller profiles
• Launching text chat or video in the same call
• File transfer and folder sharing
• Voice messaging
• Access to Skype voicemail
• Skype multichat and conferencing
• Broadband audio quality 
• End-to-end encryption
• Chat/call permalinks 
  (e.g. skype:?chat&id=%23leedryburgh%2F%24evanwolf%3Bd5b446f89da627a3)

Level 4. Skype equivalent.
Level 3, plus restoring most of the missing elements. 

Does this model work for you? What's Level 5? What do you call it when the other system has capabilities beyond or different from Skype and you can't translate them?  

In a post this morning, Alec Saunders has introduced Hullo, a new calling service that allows you to control not only to which phone your calls will both originate and be received but even seamlessly hand off calls to another phone as you go from, say, your home to your car. While Alec's post provides much more detail, two key points:

hullo bills itself as a personal call manager.  The promise is that it will help you stay in touch better than ever before.  It incorporates a buddy-list style softphone with some very slick advanced telephony features. 

The company is focusing their launch on the college and high school crowd.  The features have been designed recognizing that young people are increasingly the most sophisticated users of mobile phones.  hullo's feature set makes it easy to use those phones to socialize, arrange events, or stay in touch with friends and family who might live in different cities.  It's not hard to imagine how appealing this will be for students away from home for the first time.

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Both Alec Saunders and Jon Arnold have commented on a KTVU news item video where Andy is interviewed about dual mode WiFi/GSM phones. Andy points out that he could not demonstrate on his Nokia E61 in the hotel where he was interviewed because of the requirement for a login page. A week ago I commented on the need for a simple login page that was "mobile" optimized until an automated authorization-authentication protocol is worked out for mobile WiFi access.

Turns out that Montreal-based provider of hotel-based WiFi services, Intello (formerly iHotel), has taken one step in the right direction by "mobile optimizing" their initial user page. I have often used my evaluation Nokia N91 Personal Entertainment Assistant to simply and discretely detect the presence of a WiFi signal in a hotel lobby or coffee shop. When you start up the N91's web browser at a location serviced by iHotel, you get the mobile-optimized page shown on the right; simply enter the access code given by the front desk attendant and "Voilà"! Not a totally seamless switchover but the entire form fits within one screen. Were this my Dell Axim I could start using Skype Mobile. (Is Skype developing a Skype for Symbian?)

According to the AT&T spokesperson in the video, we can expect to see a seamless dual mode carrier operation at some time in 2007.

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The emerging proliferation of WiFi-enabled personal assistant devices, such as Nokia's N-series and Mobile Windows phones, and PC's requires a complementary build-out of WiFi infrastructure. During our current road trip to Atlantic Canada we have passed many "local" hotels where the main promotional feature is "Wireless High Speed Internet", sometimes along with free continental breakfast and a couple of other amenities. We have been staying at a low cost hotels that meets our need for a clean room and an overnight bed; their services include free WiFi usually without even a login screen. So my question is: "Why do several multi-national chains, such as Hilton, still feel they have to charge a premium surcharge for high speed Internet?" when it has become critical not only to traditional business travel but also to tourists keeping in touch with their families and truckers keeping in touch with their dispatchers.

The Good News, however, is that market demand for high speed Internet is rapidly building infrastructure for Skype WiFi phones at travel destinations. Reminds me of the 1960's when Color TV was the big differentiator in the lodging business, featured on highway signage.. (While available in the US from the late 50's, color TV only came to Canada in 1967.)

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Sony saves Skype users who feel tethered to their PC. Sony announced an agreement with Skype to integrate Skype software into Sony's first WiFi broadband communication and entertainment device, the mylo (My Life Online) personal communicator.

It looks like an awe-inspiring product. I can't wait to test drive it.

The mylo personal communicator will offer a rich array of Skype features, including

• Skype to Skype, SkypeOut, and SkypeIn calling
  
• Call history and voicemail
  
• Skype chat and multi chat with animated emoticons
  
• Contact add and search
  
• Full profile viewing and automatic Skype sign-in

The Skype Certified Sony mylo personal communicator will be available in September at Sony Style stores, sonystyle.com and at retail outlets across the United States. Price point is about $350. Read more about it here.

• Slide-out QWERTY keyboard.
• Large 2.4 LCD colour screen
• Internet Browser and e-mail client (Opera)
• Three-hours continuous talk time on Skype
• Small: Approx. 4 7/8 × 31/32 × 2 1/2 inches (123 × 23.9 × 63 mm)

"The mylo personal communicator puts the fun parts of a computer in the palm of your hand,"

The Sony mylo ranks as a "must have product"!

Since its introduction at the final Fall Comdex in 2003, I have been following the SightSpeed video communications service as it has evolved into one of the more highly respected personal video calling services. Today they are releasing a new version 5.0; last week I spent an hour talking with Peter Csathey, CEO of SightSpeed, about SightSpeed, its direction and their forthcoming new version.

Peter, who has been CEO since last December, has SightSpeed focused on offering "best-in-class" personal video services. These services are envisioned to come in the form of

• Communications: private, secure video and voice calling communications;
• Community/Content with the introduction of a public directory, video blogging and other user generated content and SightSpeedTV
• Commerce: video-enabled e-commerce,  video mail marketing; "click-to-call" video sales and support.

Previous versions of SightSpeed, a cross-platform service running on both Macs and Windows PC's, have included video calling (with up to four in a conference), video mail messaging, video blogging support, chat and, recently, a beta outbound PSTN service. SightSpeed operates using direct (node-free) peer-to-peer connectivity for 1:1 video and audio calls. Multi-party video conferencing with its additional processing demands passes through a server.

SightSpeed 5.0 fleshes out what Peter calls "a complete personal video services suite", offering several new capabilities;

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I came across this recipe in the bottom of a drawer...

Bittersweet mashed telco business model compote -- Serves 6 billion

Ingredients:

1. Legacy telco 800 number business.
2. Parasitical Internet payment subsidiary.
3. Large e-commerce hub.
4. Merchant base looking to increase revenues.
5. Rapidly growing private voice network.

Directions:

• Create new intermediary 800 number, 1-800-VIA-EBAY.
• Create namespace for extensions, e.g. "PLUMBER" is 7586347 on your phone keypad.
• Get users to register their phone numbers; send SMS or callback to verify and enter activation code.
• Get users to register bank and credit card payment details with your payment subsidiary.
• Ask users to fill in profile details such as demographics, address, etc.
• Encourage users to set up a PIN.
• Incentivise advertisers to use your 800 number system.
• Simply forward calls from unknown/anonymous callers straight to the merchant at no charge.
• Mediate calls from known numbers. Offer a "merchant edition" call receiving suite. Make exchange of profile data and transactions instant, anonymous and secure. Request user PIN where appropriate.
• Charge merchants for higher close-out rate, better personalisation of product targeting, transaction fees etc.
• Use PC telephony subsidiary to enable higher-quality multi-modal alternative access mechanism.

Scoop out telco revenue, place in serving dishes, share among yourselves.

Martin cooks at TelepocalypticKitchen.

I had a quick conversation earlier today with a vendor who was sitting in the departure lounge at SFO airport waiting for a flight. He is based in the UK, and this is roaming on a US network.

Here's how the sequence of interactions went.

1. He calls my SkypeIn number.
2. I get an incoming call from a UK cellular number. Assume a UK-based caller.
3. I don't have my headset plugged in, or Skype set up to use my USB headset instead of default Windows settings. Scabble around to retrieve headset, plug in, configure.
4. I call his number back, it goes to voicemail. He hasn't answered me.
5. A minute later, I've got a new voicemail in Skype from him. He gives his context and contact details.
6. I call him back, he answers.

There are lots of places here where the telephony user experience broke.

Firstly, Skype's device management is a total mess. I need to be able to tell Skype my #1 preference is for my USB headset, second choice is the USB handset I'm trying out. I want to set the PC built-in microphone to "never", as I don't have any such device; and my laptop doesn't have a built-in microphone.

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"Skype is currently not doing business in Korea, nor does it have a telecoms operation in Korea. Should Skype begin to conduct business in Korea, either directly or with a local partner, all applicable laws will of course be followed." This on Monday from DongChol Beh, Skype Market Manager for Korea. Parsing carefully, this means you cannot buy Skype credits if you are in South Korea (or is it if Skype believes you are in South Korea? or you can't buy it with a South Korean credit card?). You can spend Skype credits if you have them on SkypeOut to South Korea land lines.

It's in response to headlines like:

• ZDNet Korea: Skype, new memberships halted!
• VoIP news: Skype in trouble with South Korea government
• The Korea Times: Skype Probed for Unregistered Marketing
• 21talks: Skype accused (again) of illegal practices
• Strategy Page: South Korea Puts the Screws to U.S. Troops
• Jan in Malaysia: South Korean government held off on its plan to ban the use of VOIP

Hmmm.

• Auction & Skype's Korean site.
• Launch announcement from last month with disclaimers about SkypeIn and SkypeOut.
• Notice from Skype about the continuing problem.

It's a story of growing pains, of Skype moving in to a country, running into an obstacle, and backing off to re-enter correctly.

It's also about large local phone companies lobbying hard with government regulators to restrict competition from VoIP. (Sound familiar?)

Follow-up questions unanswered by press time.

• Was Skype doing business in Korea before?
• When, for which products, and in what manner?
• When and why did Skype stop?

If Skype or its partners are subject to fines for infractions, then we may not get answers for a while.

Skype clearly plans to serve the South Korean market with SkypeIn and SkypeOut. What about PayPal? At the moment, PayPal only lets South Koreans withdraw money, not send money. This must be tough for eBay since South Korea is eBay's fourth largest market, after the United States, Germany, and the UK. More than 34 million Koreans use the Internet, about 70% of the population.

The regulatory embarassment, customer inconvenience, and deferred cash flow must be difficult for Skype's portal partner, Auction. It's unclear if Auction-Skype is a joint venture, an Auction project, a Skype project, or a Skype subsidiary. UPDATE: It is an Auction project, working on behalf of Skype, its sister company.

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Last week Microsoft cranked up the hype machine and had lots of people wondering if their announcement today would be something approaching earth shaking.  In the end it turned out to be about the consolidation of several communications related servers, such as Exchange and Live Communications Server, onto on Office Communications Server, available in Q2 2007. It was announced today so that IT and communications managers can start to plan architectures, hardware requirements and budgets for its implementation shortly after availability. Fundamentally it is a server product with clients that could potentially replace PBX's. But at what cost in revamping resources, redefining business processes and defocusing an enterprise's primary business strategy.

Two good posts I have come across:

Alec Saunders has an indepth perspective as both a former Microsoft product manager and a potential competitor to iotum's Relevance Engine. But, as Alec says:

When the announcement came, it was a damp squib. Microsoft will rename Exchange as Communications Server, and add telephony features to Communicator, and other products. It's an integration announcement, as opposed to a dramatic new direction -- a reprise of the 1993 announcement that created Microsoft Office out of Word, Powerpoint, and Excel. Interestingly, this tactic may backfire for them this time around. Today there's much more focus on open standards. The idea that you must buy all of your infrastructure from a single vendor just isn't palatable for many companies today. Certainly, that is the view expressed by TMC's Tom Keating in his coverage of today's announcements.

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The official release of Skype verion 2.5 became available as of today; download it here. Change Log.

New features:

• Can stop Import Contact search at any time.
• Flag Emoticons: no graphic to click for flag but rather enter "(flag:cc)" where "cc" is the two character country code. You need to include the brackets.
• SMS API and a couple of other new API's
• Lots of bug fixes

Still no right click menu item for PayPal. And they still need to address the "+1" issue for setting up SMS logisitics. When we will have waving flag emoticons? to give them "emotion"?!

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There are hundreds of brands to choose from. But not all Skype telephone adapters are created equal. Study the specification sheets with care. The US Robotics USR9620 has a gem of a function – Call Forward PSTN Calls to a Skype Client. This is especially handy in countries without SkypeIn, like Canada and Chile. This function is sweet in Chile where they pay for all calls, even local calls.

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by Stephen Klosky, Director, Federal Systems Engineering, Dataline, Inc.

I often demonstrate Skype and its capabilities to business associates. Crowding around a monitor is sometimes awkward. At my desk, I have a laptop, a docking station, and a second monitor which works well for me and one or two guests. For larger groups, I needed a better setup, so I decided to "Skypify" the nearby conference room.

Before

The typical setup in conference room before the upgrade was to take a portable LCD projector and connect it to any of the laptops in the office. The projector pointed at a whiteboard or a blank wall. This setup was functional, but had some drawbacks. Cords ran across walkways, image quality took some time to tune and setup correctly, there was no audio support, and there was no pc based VTC support.

I did have some gear available for the project. The IT department had purchased a Polycom ViewStation H.323 station with a TV for a monitor. This setup was on an A/V cart. This was attractive because the remote controllable camera could be used for the video part of Skype. Also, the mic pod could be used for the Skype microphone.

View Stephen's complete photo set on flickr as a slide show.

Shopping on a $510 budget

So, there were definitely some areas for improvement. My plan was to add a stereo for sound reinforcement, a USB video capture device for the video support, a ceiling mount kit for the projector, a wireless keyboard and mouse setup, a ceiling mount kit for the stereo speakers, a manual pull down screen for the projector, cables, mounting hardware and power strips.

I was on a non-existent / small budget, so, after a brief eBay session, I found the items I needed. Fortunately for me, I work for an office with quick approval processing and was able to get the upgrade approved in about an hour or so. After getting the approval, I went back to eBay and ordered up the gear. Here is a spreadsheet I used to track the gear.

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