There's a new calendar+groupware in town for Skypers and it brings some slick new features with it. I met yesterday with the management team at Airena who took me through the paces on their Airset - Skype integrated solution for group management. AirSet software allows users to manage all their groups - family, work, social - in one place using a free Web-based service that includes calendars, address books, to-do lists and blogs. It's an interesting product and I've extended my testing to a group calendar for the Skype Journal and another for the family.

Airset was described to me as a "Lifeware" product for the small companies, and individuals that want control of their life but don't have access to MS Exchange servers and the complex systems that groupware traditionally requires. The more I've played with it the more it makes sense to me. I'm not part of a large company and yet I do need to coordinate calendars, and updates with others. Similarly, many social networking services for me are simply 'broken" as they don't integrate effectively with the events in my life. It's also responds quickly as a result of being "Ajax-enabled". I'll leave that to the real techies.

I'm pleased to see Airset incorporate Skype. By using Skype presence information and adding easy calling it provides a whole new dimension to managing events. It's also yet another illustration of where communications is going.

Thinking about setting an appointment for the group; Skype makes it easy to check online; potentially reducing time and adding productivity. By adding Skype, now voice services are integrated so instant conference calls or mulit-chats can help with what were once logistical nightmares. Airset is also demonstrating what "mashups" are all about. If you look deeper they are also hooking into Google Maps and tying mapping information to contact details. Thus uploading your contacts means you now have a map at a click for everyone.

A point worth remembering is you can manage your groups, (eg a groups calendar) and never ever have any of your contacts join up and be Airset members. AirSet will still send them messages and reminders. For those wanting to augment email reminders with mobile updates then Arena has a premium service which I'm sure is going to evolve to add a lot more. Updates are sent by email and SMS is ready to integrate with your mobile phone. Overall it synched quickly and easily with my Outlook contacts and calendar system. I even feel happier that I now have a backup for that part of my life!

There are other Skype related groupware products in the works. However, this is a strong signal (even late!) that companies providing other core services (eg an accounting package) should be racing to add VoIP functionality to their solutions. Another thing to keep in mind. Airena like others should be complemented for testing and moving forward with Skype and Google Maps API integrations. However, soon we are going to see IM agnostic solutions. Airset could just as easily cross connect different IM systems or turn their learnings to Google Talk or Gizmo.

So whats your Calendar solution? Does it integrate with Skype? Can you access it anywhere?

By Jim Courtney, Toronto, Canada

Two weeks ago Skype released version 1.0 of its Skype for Outlook Toolbar, which had been available in beta versions over the previous three months.

From the Skype website:

“This toolbar brings all your Skype and MS Outlook contacts together in one handy place. That means you’ll be able to call Skype contacts who email you and make SkypeOut calls to your Outlook contacts who aren’t on Skype yet, all through the toolbar.”

Effectively Skype for Outlook Toolbar introduces the communications functionality of the Skype client into Outlook such that all your Skype communications activities can be managed from Outlook. It mines your Outlook for contact information, incorporates Skype Usernames and results in a Toolbar from which you can launch all communication via Skype, SkypeOut or Skype Chat. At a more abstract level, Skype for Outlook is an implementation of two of the building blocks of Voice 2.0 with its ability to combine both presence and directory information with single click access to trigger a communication session.

A detailed review of Skype for Outlook Toolbar can be downloaded here Download file

It covers all aspects of the Skype for Outlook Toolbar including installation, configuration, incorporation of Skype Usernames, presence information, e-mail integration, use with Outlook Contacts, launching conference calls and Outlook Journal entries. As an example, using all the recipient names in an email one can launch a conference call from a single window via the “Start conference call…” command:

From the conclusion:

Skype for Outlook Toolbar allows Outlook to incorporate Skype presence and contact information; it converts Outlook into a full service personal communications management platform. It gives you the opportunity to gain practical experience with two primary building blocks of Voice 2.0: presence and directories. You can even become your own conference call operator.

I have found Skype for Outlook most useful when travelling. Find a hotel offering high speed Internet, connect your PC, launch Skype and go to Outlook to launch all your phone calls, bypassing costly hotel switchboards and eliminating the need for calling cards. It was also very useful for me when recently doing a demonstration in a local hospital where I had no long distance authorization and was restricted from using a wireless phone, yet I needed to contact a tech support operation on the west coast.

A final comment: the beta versions of Skype for Outlook Toolbar were criticized for slowing down the operation of Outlook and several minor “irritants”. The release version has addressed these concerns either through modification or removal of features that inhibited the operation of Outlook’s primary function. ….. The result is a utility that is now a standard component of my Outlook operation; I can heartily recommend that you give it a try. For me it has passed the Jeff Sandquist seven day rule and become a part of my daily work life.

Over the past 33 years Jim Courtney has held general management and sales and marketing management positions with high technology companies addressing business, government, healthcare and academic markets. Ten years ago, while a business development manager with Quarterdeck Corporation, he had his first exposure to VoIP through Quarterdeck’s development of a pioneering VoIP software application, WebTalk, that worked on 100MHz Pentium PC’s with 28.8kbps modems. In early 1996 he participated in an analyst presentation in London, England from his Mississauga, Ontario office demonstrating Quarterdeck’s VoIP and web conferencing software and has continued to hold an interest in the evolution of VoIP and web conferencing as a communications tool. For the past nine years he has been a business development and business plan consultant to start-ups and emerging companies providing solutions in healthcare, communications and Internet infrastructure markets. He occasionally blogs at http://dicx.blogspot.com.

Ebay

First off, Ebay finished buying Skype last week. Skype Technologies, S.A., is still a stand alone company, but Ebay owns all the stock. Just over a month from the announcement; speedy, neh?

Steve Dzemidzenka tips us to an ISP-Planet interview with a company that offers pay-per-call advertising on Ebay (vs. pay-per-click); a great read and with one or two insights into models Skype may enable. A related AP story: Online ads urge surfers to pick up the telephone.

Some folks don't like Skype

Skype is still banned on university campuses in France. (Thanks, Alain.) Verso is still selling a filter to block Skype traffic. (Thanks, Mr. Harvey.) Qatar is still blocking Skype software downloads and Skype purchases. (Thanks, Jeff) Can you suggest a reliable way to tell if my Skype traffic is blocked?

From the Skype Ecology

Ipevo launched a family of Skype Certified phones last week, shortly after Linksys and Skype announced a co-branded Skype-only mobile handset and base station. While Skype says the Linksys is certified (via SparkPR), you wouldn't know it by reading the Linksys product literature, the Skype news release, or the product page on Amazon. Everyone else pays dearly for the Skype Certification and brags about it mercilessly; why not Linksys?

Look2Skype, the Outlook plug-in, is upgraded.

Maintaining the key benefit of Look2Skype which is the minimal inteference with Outlook, whereby it doesn't cause it to crash, or slow it down. Some of the new features are:

1. Instant access to all skype contacts from Outlook.
2. Extract callto:// signatures from e-mail.
3. Auto-recognise of skype contacts from e-mails.
4. Free text entry of phone numbers or skype names for contacting. Stewart Bissett

Recovery 2.0

This disaster is in a war zone.

• Families in Kashmir prevailed upon Indian authorities' better natures to open up cross-border phone service, normally carefully scheduled and monitored for security reasons.
• Volunteers are setting up a QuakeHelp Relief Hotline using SMS. Skype was unable to help with a voice line this time (they helped in Katrina relief) because they don't have SkypeIn services in India. Good sources: QuakeHelp and the QuakeHelp blog.
• Pakistan banned public access to satellite imagery of the disaster zone. Security. In a fight-or-flight, clench or relax, response, one or the other response is better. Restricting geo information breaks the decentralized operation of the Internet. You want to open up resources and remove obstacles for the many thousands of online volunteers who can put that data to work. Fortunately, relief workers voices persuaded the UN to re-publish much of the imagery and data. A win for emergent organization.
• The term "Recovery 2.0" is a flexible set of online tools and behaviors that can help invidividuals and groups organize themselves around any crisis. I've proposed a few possible projects on the wiki (feel free to register and add your own):
  • Phone Bank Network; the telephone remains the dominant way people communicate. We need tools to deploy volunteer phone banks that scale rapidly and cheaply.
  • Emergent Relay Service; provide a framework for live interpretation for cross-language and cross-mode communications.
  • Wish I could take credit: Mesh-Networking Cellphones; Why aren't there ad-hoc battery-powered "cell towers in a barrel" that could be "bombed" or floated into disaster zones to turn the thousands of useless cell phones in people's pockets into a crisis mesh network?

Skype at Work

Enterprise Skype isn't even vaporware, but the need is real. For example:

I was wondering if there exists a Skype Proxy server for enterprise use? Essentially, all Skype traffic would flow through this edge device, but would also allow for Skype-to-Skype traffic to stay internal to an organization without having to contact SuperNodes. HTTPS Proxies don't really provide any control of Skype traffic since they blindly pass all traffic since it's so volitile.

Also, is there a product that will allow multiple Skype clients to connect to a PBX simultaneously? Thus, be able to make calls from a Skype client to any phone on the PBX. I've seen some hardware solutions, but they seem primitive and only allow 1:1 communication. I'm looking for large scale many:many.

Thanks, Joe Schwendt

Another case:

Hi guys, I run a 450 person company's IT department. Yesterday Verizon had a man-hole fire and cut our lines completely, so we were phone-less for the whole day. We're a financial services company so you can imagine how freaked out everyone was.

What I was thinking last night is, what if Skype had a great enterprise version, that we could purchase 50 accounts for, and get them set up, distribute mics to our top 50 offices and have a back-up plan immediately in effect

Help Wanted:

We're always glad to post job listings of interest to the Skype Journal community.

Hi. We are currently looking for an Asterisk developer who has experience in integrating Skype to an Asterisk-powered IVR.

Skype me and I'll pass along your interest.

By Peter Henning, Skype Super User and Beta Tester. Bucharest, Romania

Today we got a brand new toy from Skype, it is called Skype for Outlook. It integrates into Microsoft Outlook, the email and calendaring program in Microsoft's Office Suite.

This toolbar enables you to use Skype directly from Outlook and should work on all versions of Outlook beginning from version 2000 onwards on both Windows XP and Windows 2000. Skype for Outlook is a plugin for Skype therefore Skype needs to be installed on your system for the toolbar to work. As a side note, Outlook is a different product than Outlook Express which comes free with Windows and this toolbar will NOT work with Outlook Express.

Okay, nice new toy, but do you need it?

To answer this question you need to ask yourself if you are still using mail or have you moved on? To be honest I don't really use mail for personal communication anymore, but do get a lot of business related mail from people I know, which is why I love this toolbar.

Skype Staff have recognized that even though they use email less and less, some people and workplaces are still heavily reliant on email. This toolbar comes to their help in providing ways to make communication seamless.

Installation is fast

To install Skype for Outlook toolbar, just download it, run the .exe and follow the instructions. When you restart Outlook, you be will prompted to authorize an application called SKYPEOBE to use Skype. You should authorize this as it is essential for the toolbar to work.

So, what does it do?

One of the more important things about it is that it integrates Skype presence information into Outlook. Receiving mail from a contact and seeing that his is online can lead to a much quicker response and an increase in productivity to those who rely heavily on email.

Matching Outlook contacts to Skype contacts is easy.

To be able to associate a Skype name to an outlook contact just press the Looking glass icon on the toolbar. Skype for Outlook tries to find a match from you current Skype contact based on Name and Email, it if fails you can open the combobox and select it yourself. If you don't have the Skype name of that contact in your Skype contact list you can associate by typing it in. There is also an option to search for the contacts Skype name using Skype's integrated search feature.

Skype stores the Skype name information in the contact's radio phone field so you can complete this manually too.

There isn't any way of associating multiple Skype names with one contact, however I was told that this feature is something that they are looking into for the next release.

If you have completed the task successfully, clicking on an email received from Skype contact would show his/her presence and name on the toolbar.

Now after you have set up the associations is very simple to use. You can either select what you want to do from the toolbar combobox or you can just hit the appropriate buttons to call or send instant message. You can also do this by right clicking the email and going to the Skype for Outlook option.

The toolbar recognizes Skype contacts even from the cc and to email headers, giving you the ability to instantly call and chat to people who have received the same email.

You can also edit the Skype name either by manually modifying the Radio Phone field or clicking on the 'Edit Skype name...' option in the toolbar combobox.

Something that I found very neat is that Skype for Outlook enables you to call the phone numbers of Outlook contacts even without these being added to your Skype contact list.

You can also set the default country code so if the phone number in your contacts' profile is in local format (not in international), Skype can complete the phone number when attempting to call such a contact without your intervention.

Skype names and telephone numbers are also recognized in the body of an email, making it even more convenient for you to get in touch with whoever you want.

Care to start a group chat from email messages? You can do that too. Even chat topics are automatically set to the emails subject.

Credits

Special thanks for this product goes to Peter Kalmstrom who started working on an Outlook plugin for Skype quite a while back, drawing the attention of Skype management and having been hired as a contractor to develop this product. Recently he has been hired full time at Skype to continue the development of Skype for Outlook. Mat Taylor, Skype London, who manags the API and other third party develper's efforts helped do the engineering specifications and testing. Applause to both!

Other features include:

• Record journal entries for all incoming Skype calls
• Automatically add Skype callto signatures to outgoing email messages.
• Import contacts to Skype direct from Outlook.
• Open Outlook contact automatically for incoming calls.
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Later today, Skype Journal will feature another exclusive preview of another new Skype tool.