Yesterday's Second Life client update improved in-world instant messaging and presence. From the change log:  

• Added: a new Profile tab shows a web page of the profile owner's choice without launching a browser. (more than Skype)
• URLs in chat and IM are now clickable links. Supports http://, https://, secondlife:// (hmmm, wish skype: links were clickable in 2L)
• Log IMs and/or chat (hmmm. Are my Skype moods and presence logged?)
• Permit friends to see you online/on the map (Presence, availability and location. I'd like that, maybe let GPS or cellular tower codes update Skype via SMS/texting?)
• Conference IM multiple friends by multi-selecting in the Friends list (multichat! only one step to conference calls.)
• See who granted you permission to modify their objects in the Friends list. (this personalized presence is almost relationship brokering: who can see and do what with me when, where and in what ways.)
• Set whether you show as online in Search (Spreads your presence data, making people-search more actionable.)

2L's on a great trajectory: 

• it's matching features with the popular IM clients,
• expanding presence depth and accessibility, and 
• making it slightly easier to blend the outside world into the 2L experience.    

Are you a mobile phone software developer? I've been going to MobileMonday events for a long time, mostly in the Bay Area, always great demos, active vendor participation, tasty schmooze. Stuart John, Skype's mobile product manager, is hosting the London MoMo 11 December at Skype's offices. 2 Stephen Street, W1T 1AN (map). The theme this month is mobile community, specifically mobile social networks. Should be hot, especially with the announcement of YouTube for mobile.

by Jean Mercier, Skype Numerology Blog.

It has been a "very very old complaint" on the Skype Forum that Skype placed some folders in the "My Documents" folder (Windows XP version), without a gentle way to move them to another place!

And version 3.0 is even worse! I am angry too :-(

But the "My Documents" folder isn't the only place where you find Skype folders: i noticed - excluding multiple Skype accounts - 4 main places. You can probably reduce it to 3 main places if you have only one Windows XP user account!

I counted 31 folders in total, excluding the 250 folders in the "chatsync" folder! Therefore, total number of folders in my case: 281! Pfewwww!!!!! And again: this without counting the other Skype accounts folders!

Some comments on some selected folders:

1. This is a new folder with version 3.0 :-(
2. An old one, I always delete the bunch of ugly Skype avatars after the installation of a new version
3. Also an old one: I store all my Skype related stuff there
4. A new one, that i deleted, but Skype created it again, without recreating the deleted wallpapers
5. The first (1) folder with the name "Skype"
6. Plugins, also new since 3.0 i guess
7. Ooh no ...I thought Skype was used mainly by business people!
8. Second (2) folder with the name "Skype"
9. A user account I never use
10. my main user account
11. I didn't want to show the content of this folder: it contains in my case exactly 250 subfolders, i guess with my chat history in it!
12. folders of spare accounts or folders of other people who used their Skype account on my computer (this happens!)
13. third (3) folder with the name "Skype"
14. ooooh, here all the ugly Skype avatars, that i usually try to delete, are stored again!
15. and here again the wallpapers!
16. new since 3.0
17. new since 3.0 i guess

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Technology and Products

1. MobiGater GSM-to-Skype gateway, plugs into your PC, passes Skype calls to your mobile phone. Also lets you speed dial your Skype buddies from your mobile, ringing them on Skype. From Bulgaria to 20 countries

2. Accessing Skype APIs with Ruby. Pretty easy, if you know the Ruby programming language.

3. Moodgeist pinger for Linux. The better to let the universe know how you're feeling. Even if you're using Linux.

4. 10 Things to Know About Skype Ap2Ap Programming. Read this before you code. Adrian Cockroft.

5. Skype on Solaris. More Sun bloggers spread the word.

6. US Robotics' webcam. Is the 9640 cheaper (at $40) and smaller than the Logitech Fusion?

Advanced topics

1. Project San Dimas, an experimental eBay desktop, built on the Adobe Apollo platform using web services. Congrats to eBay's Alan Lewis.

2. Nokia: Hyperlinking Reality via Phones. "Nokia researchers are working on a system that allows physical objects to be identified and connected to the Internet through mobile-phone screens."

3. MashupU. Anyone from the Skype developer community available to teach at MIT, 15-16 January 2007?

4. Everything is Miscellaneous lecture. David Weinberger's speech mp3 (46:53, 22.5 MB) at the Scottish Learning Festival.

5. Cooperation Commons. Research project by the Institute for the Future and Howard Rheingold to study cooperation and collective action.

6. A Voluntarily Loosely Organized Organization. How does Skype support emergent management practices?

Business

1. Boom when UAE's Etisalat opens up to Skype? Skype Wi-Fi phone vendor Belkin is hoping UAE lifts Skype ban sooner than later.

2. Death of the phone company: "There will be a custom communications experience generated dynamically for every context, and it may be personalised for the individual communicators."

3. Death of Skype: Australian ISP: "Skype packets, in the world that we are heading to, will be able to be seen by all telcos and all telcos will have the capacity to prioritise or de-prioritise those packets."

4. ISP Xtra: No Skype shaping. Computerworld: Despite terms of service which allow it,

   Telecom's retail ISP Xtra says there is no rate-limiting for Voice over Internet Protocol (VoIP) applications, contrary to reports in the media and complaints in web and Usenet forums. "Applications such as Skype can be used," Xtra spokeswoman Lenska Papich says. No traffic management is applied to Skype, she adds.

5. The future is bright .. The future is 3 .. How 3's switch to flat rates for mobile data unleashes explosive growth. Great essay, by Ajit Jaokar, about taking down the "walled garden" (controlling everything in the ecosystem) in favor of an Open Garden. via John Furrier.

6. WordPress follows SixApart and SocialText into Corporate IT. SixApart needs this: one enterprise vendor is a novelty, four is a market. See also Traction and Blogtronix. Skype may benefit from enterprise adoption of other social media like blogs and wikis if they jump on the knowledge management and collaboration memes, and further integrate Skype into blogs.

7. Ten Worst Internet Acquisitions Ever. Skype is number 9. Others: Hotmail, MySimon, BlueMountain, Lycos, Netscape, GeoCities, Excite, AOL, and Broadcast.com. A hard meme to kill.

8. The Peanut Butter Manifesto. Yahoo!'s Brad Garlinghouse rocks. Messenger's executive sponsor bets his career on focusing Yahoo!

... in a game where, as in golf, the lowest number of strokes wins! Google announced a Click-to-Call feature for Google Maps yesterday. So I go to Google Maps, select Businesses, enter "restaurants" into the Type of Business box and "Mississauga {Home Postal Code}" into the "Where" box. And I get:

Click on B for Golden View Restaurants (where we obtain our annual New Year's Eve party food) and I get the pop-up below on the left. Click on Send to Phone and I get the pop-up asking for my phone number and my carrier -- except there are only U.S. carriers listed (and all Telco 1.0)! 3 clicks plus 10 characters (to enter your phone number). Except I live in Canada ....hmmm ....

Or, since I have installed the Skype 3.0 Beta with its Click-to-Call feature, I can simply pick up my UConnect-enabled Nortel phone, dial **, (or pick up a USB-connected VoIPvoice Cyberphone) and click on the Skypified link under the restaurant's listing on the left:. I then click OK on the "Start SkypeOut" confirmation window. Call initiated; no Telco 1.0 carrier designation required! (And note that Skype 3.0's Click-to-Call recognizes that it is a Canadian phone number.) One click to place the call; one to acknowledge that there could be a charge involved.

A simple example of what Martin is talking about in his Telco 2.0 "Death of the Phone Company" post.

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Last month I came across my mother's stash of "we're having a be-in party" stationary, left over from the early 1970s. Those cards were a carry over from the 1940s and 1950s when my mother grew up. The formal etiquette of mailing and invite and RSVPing became kitsch before it became corny then classic then retro. 

danah boyd: what i mean when i say "email is dead" in reference to teens.

"I'm part of the generation caught between email and IM where IM feels more natural but most of the folks just a little older than me refuse to use IM so i'm stuck dealing with email. Today's teens are stuck between IM, MySpace/Facebook, and SMS. There's another transition going on which is why there's no clean one place. IM replaced email for quite a few years but now things are in flux again. Still, no matter what, email is not regaining beloved ground."

Young people are more flexible in learning, and older people more easily adopt the tools and norms that feel familiar from their youth. There's more than one reason why computers have QWERTY keyboards; they made transferring skills from typewriters to computers feel familiar.

People also follow their cohort's lead when it comes to building social capital. Aren't most of your friends around your age? That's just the way social networks usually expand. So you're going to use the conversation and social coordination tools that dominate your social network, and your cohort.

Skype is riding this wave, of course. So it's interesting to watch Skype's founders stick a toe into another wave, social video, with The Venice Project. Are you too old to ride it?

As mentioned elsewhere I have had significant exposure to a variety of phones that have been designed to work with Skype, either as the primary purpose of the device (Skype WiFi phones, Skype Cordless phones) or as an application within a more versatile mobile "personal assistant" platform (Windows Mobile platforms and, by year end, Symbian platforms such as the Nokia N-series). In addition I have now had the opportunity to work with a few wireless phones made by Nokia and Research in Motion (Blackberry). A few comments that could help Skype ecosystem product managers going forward:

Battery life: many of these phones have a battery life of four to six hours idle time. Probably best to license RIM's Blackberry power management -- I can get four to five days of idle time on my 8700. Any device that will have a hope of broad market acceptance should have at least two days idle time.

DTMF tones: This is a fairly basic and widely deployed feature of the Voice 1.0 phone infrastructure; yet I am constantly amazed at the cavalier approach taken to making sure "TouchTones" work with any Skype client, whether a softphone or a hardware device. Here are some of my experiences:

• Skype itself would not work reliably with DTMF tones prior to version 2.0; that issue has been resolved at this point (within the Skype client's "Dial" tab).
• The Skype WiFi phones do not support DTMF; therefore they limit the usefulness of SkypeOut when calling businesses that use IVR systems or other services, such as voice mail systems, that require a DTMF response. I have also experienced USB phones with the same issue.
• At the other extreme the RTX Dualphone and VoIPvoice Cyberphones do provide the appropriate support; the Sony Mylo aslo supports DTMF but you have to remember to put their unique keyboard in NUM mode to enter the tones.

Chat: I view Skype as having two primary features: Instant Messaging (presence and chat) and Voice. For USB phones, the IM activity remains on the host PC; however, for PC-independent devices there are issues:

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Today Skype released Skype for Pocket PC 2.1, a release whose accompanying documentation reflects the reality of the limited resources of handheld mobile devices. A full list of new features is available here; however, key items include:

• A new multi-chat interface which supports chats with several participants.
• Skype Launcher, a small 'launcher" application that checks available memory and verifies that Skype is installed correctly. (Hopefully this will avoid the situation I previously encountered where sometimes I had to reboot a Windows Mobile device before Skype for Pocket PC would start if other programs, such as SliingBox Mobile, were running.)
• Built-in call management that detects incoming mobile calls (via your normal mobile service) during a Skype call and offers the user the choice to hang up or ignore the call. You can switch to Skype calls when in a mobile call.
• Detailed contact search including specification of country, city and language as options.

However, buried in the details are the following that reflect a more realistic approach to Mobile Skype:

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Last week's Voice 2.0 Conference in Ottawa exposed examples across the entire range of infrastructure and services that lead to voice-related applications. Martin Geddes led off with a keynote asking What's telephone for? What's the unmet user need? Where's the money and What's next? Sam Aparicio of  Angel.com provides an excellent commentary on Martin's presentation ending with Martin's economic model for Voice 2.0 telephony:

• Martin talks about an inversion of the model. While most of the money was being made once the call was connected, now most of the money is to be made pre- and post-talk.
• Before talking you have devices, connectivity, privacy, presence, availability, directory and integration
• After the call, social networking.
• Google managed to create $400B of market value by exploiting digital social gestures around hyperlinks, but Telcos still fail to see how CDRs are a goldmine.
• Some of the growth areas: B2C (I'm soo glad he mentioned this...), C2B -- whenever you cross the trust of a social boundary. An example: In Finland, some people organized a grassroots, non-official Voice Idol type system, creating tons of value for the carriers without much of their involvement.
• Some examples of new thinking: considering a cell phone as a retail outlet you get to carry with you wherever you go.
• In the end, whoever controls the context in which conversations happen. (Following the Starbucks model, where they get to capture the bulk of the value generated by the chain starting at the bush of Juan Valdes). He mentioned how, in the future, when in a hotel, options for room service will be in a buddy list.

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Some more random thoughts on how our minds have been poisoned by 100+ years of Bell (or was it Meuccian?) telephony.

The signalling system in the analogue era was very simple. I want to talk, your phone rings, you pick up. We then enter a manual signalling exchange. "Hello, this is Mary." Confirms I got through to the right number and callee. "Hi Mary, this is Kevin calling. Is this a good time for a chat about next week's meeting?". Identity, availability.

Now imagine a system where we could press the green "call" button on our mobiles either once or twice. Pressing once would just request a call with the person. They would then have a queue of "people who want to talk to you", and those present/online would appear in that queue in time order. I could even, if calling from a PC or other rich UI, suggest times to call back. My phone would have a special ring for returned calls.

Alternatively, press the green button twice and make a normal interruptive "ring now!" call.

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I could do a long critique of every softphone out there, and there's plenty to pick apart. I thought I'd just select one little detail to show why the portal IM clients and Skype remain top dog: they just deliver what the user wants, no hassles.

Every time I log in to Windows I get this:

Go away! Shoo! Don't irritate me with unnecessary login screens. Fade into the background. I don't want to think about you until you're needed. (If the wireless Internet connection comes up too slowly, it also tends to crash.)

I suppose I should also point out some of the other usability issues. As Amazon long-ago discovered, the way you present the login/new user screen makes a big difference. If it's confusing (high cognitive load) people bail out, probably (rightfully) assuming the rest of the experience inside will be equally bad.

Gizmo fluffs this with a strange radio button layout. In the user's mind, registering is a different process from logging in, even if the information requested is identical. The drop-down text entry box is the wrong cue for creating an account name, because it implies a selection of existing data. (Yahoo is superb at managing this process in a crowded namespace.) Gizmo operates from the perspective of the programmer, not the user. Contrast with Skype:

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Marcelo Rodriguez rounded up five products that connect Skype and SIP products in his post, Is a Skype-SIP Peace At Hand? 

• VoSky Exchange
• Skype2PBX
• Uplink
• ChanSkype 
• Pika Connect for Skype

We all want interop, and these products are gaining loyal followings. They build audio pipes between SIP and Skype voice callers. We've been calling these Level Three Skype integration in our Skype Journal Connectivity Maturity Model. 

Skype Journal Connectivity Maturity Model

Level 0. No connection.
What's VoIP? What's Skype?

Level 1. Skype indifferent.
Devices doing nothing but input or output like the most basic of USB phones. On the software side, the only software is Skype.

Level 2. Skype aware.
Configurations are Skype-aware or Skype-smart devices, like the Kensington Vo300, the YapperNut YapperBox.

Level 3. Skype conversant.
Level 2, plus audio pipes between apps, especially across the SIP barrier. You call with your SIP phone, something happens in between, and my Skype phone answers.

The move from Skype to SIP at Level 3 costs you all the benefits of rich conversation. You lose:

• Availability and geopresence
• Mood messages
• Caller authentication
• Access to caller profiles
• Launching text chat or video in the same call
• File transfer and folder sharing
• Voice messaging
• Access to Skype voicemail
• Skype multichat and conferencing
• Broadband audio quality 
• End-to-end encryption
• Chat/call permalinks 
  (e.g. skype:?chat&id=%23leedryburgh%2F%24evanwolf%3Bd5b446f89da627a3)

Level 4. Skype equivalent.
Level 3, plus restoring most of the missing elements. 

Does this model work for you? What's Level 5? What do you call it when the other system has capabilities beyond or different from Skype and you can't translate them?  

I like the new USB speakerphone for Skype Kensington is shipping the United States. The Kensington Vo300 USB Internet Speakerphone (product code K33378US) is small, unassuming, very fast to set up, and tightly integrated with Skype for Windows XP, release 2.6 or later, MSRP $89.99.

Designed for laptop users so it emphasizes mobility. Just for scale, I took a snapshot of it on my stove (left). It's 5 inches wide (13 cm), 4-3/8 inch high(11 cm), and less than an inch thick (2.25 cm).

Kensington's distribution muscle will make this one of the most visible products in consumer electronics. Now at Amazon ($70), soon at Office Depot ($76) and Best Buy.

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Guest post by Hans Blaauw

Many many months ago I wrote a Skype plugin called Mood-o-Matic. It could retreive information from external databases and publish it in your mood. It was limited because Skype did not support clickable mood messages. Now they do!

There seems to be nothing in the EULA about what you are allowed to put in the Mood message (I just checked with some Skypers).

So in theory I could recruit 10000 popular people that are willing to display ads in their Moodmessage when they are away or busy. Imagine, each of these 10000 highly popular people have 25 other people in their list. That would make a interesting audience for advertising.

What if you would have the possibility to get free credits if you would put these ads in your Mood message, interesting?

It seems to me the Mood message can be used for many more things. What if it would support widgets from Widgetbox?

How do you voice enable the whole web? With Adobe Flash. My host walks me into his tiny war room at Adobe North. The tables strewn with copies of VON magazine, and Sinnreich's Internet Communications Using SIP. The white board has an architectural map on the left, laying out the technologies he'll need to build, buy or partner, and revenue models for each. On the right he's listing interconnect standards for call termination.

The goal is audacious. Outside of Microsoft, however, Adobe may be the only place on the planet with a hope of making VoIP ubiquitous. My host, an Adobe entrepreneur in residence, is building a startup to "just add voice." And video. And conferencing. You know, voice 2.0.

He assumes Adobe makes platforms for developers, not end products. So he's looking at companies like Skype and Yahoo! as potential customers, not rivals. He wants to help them build applications without worrying about the telecom plumbing.

• The MySpaces of the world should be able to call their own directory services from Flash but let Flash make the connection.

• The Salesforce.coms should be able to design a video customer service widget without worrying about the cameras or the codecs.

• Amazons could create live chat rooms for clusters of related books without invading customer privacy or setting up data centers.

These businesses add value with their social networks, their workflows, and rapport with their communities. They don't want to be in the "Skype" business, just their own. Among other things, this means Adobe doesn't need to convince every user on Earth to get an Adobe ID; people will use existing namespaces.

Adobe builds on others' value by creating baseline, ubiquitous infrastructure. Making commodity features from expensive, risky, perishable, complex systems. It's a platforming strategy. If Adobe's growing voice team (open Senior Product Manager and Computer Scientist - VoIP) can make coding for calls simple and elegant, a million flash designers and developers will add it to their toolkits. Contrast that with the hundreds actively developing for the Skype API.

Adobe is already active in the telecom industry. They license flash to mobile phone manufacturers, promoting the Flash developer channel's flash apps to carriers. Some of the most compelling mobile experiences are courtesy of Flash designers. About 70 million devices have Flash embedded.

Flash is also important to the advertising industry. 77% of banner ads are in Flash, says Adobe. If you think click-to-call advertising has a future, wait until you have click-to-talk-with-a-satisfied-customer or click-to-join-the-concert-in-progress.

If the Masked Entrepreneur can make it work and sell it to his internal stakeholders, it will be part of the next major release of Flash in 18 months or so. Adobe says the "Flash player is installed on nearly 98% of Internet-connected desktops."

That's a short window for Skype and Microsoft to respond. Skype product management has pretty much deprioritized developer requests since Summer 2005 to plug into the Skype cloud via a "Naked Skype", "headless Skype" or "Skypenet." Skype could be offering web services and server software that cleanly plugs other systems into the Skype cloud. They aren't working on it according to several sources within Skype's development team. Will Adobe's signaling wake up Skype to the industry power of being not just a social network but the leading infrastructure provider? Skype management didn't return calls by post time.

I was being interviewed for a podcast last night. As always, the purpose of the "stupid network" is to enable crazy new things, not connectivity arbitrage. The setup was that I'm in my hotel room using the woefully over-contended in-room Internet access. The caller could only record calls made using his landline phone, so he called me on my SkypeIn number.

The audio experience was OK, but about that of a typical cellular call. Not ideal for a podcast.

This does, however, provide great fodder for a "Voice 2.0"-ish story. Normally, VoIP uses the UDP protocol for media transmission. If the packet doesn't get there within 300ms, or whatever, forget it. No point in asking for reliability and re-transmission of lost data. The TCP protocol is used for signalling and other purposes where a reliable, in-sequence connection is required.

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I'd like to