expressive



Expressive Content Overturned.

Stuart Henshall on September 15, 2005 03:51 PM

"Expressive content" is Skype's words for their latest experiment in personalizing your Skype with ringtones and pictures. I'd not blogged it earlier simply because it held little interest to me in the format launched. It's currently available as part of Skype beta 1.4 for Windows.

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I'd heard from focus group reports that Skype was looking at adding ringtones. However, I think they missed the real opportunity. By modelling their solution off the mobile phone they made two key assumptions. First that the mobile model applies and second the rate is appropriate. They apparently missed the most basic questions. Why have mobile ring tones been so successful? And why are they so viral?

Ringtones are a very vocal method of pimping out your mobile phone. They provide personality, add visibility and ring in public places. By contrast Skype ringtones are often taken in an office, or simply heard behind a headset. While it may be nice to change your ring tone at home or in the office, you are unlikely to get the attention the same money secures for your mobile. In the current mode it appears too expensive to be interesting.

Here's another solution and all IM systems better listen up. For now you are all competing for content distribution. The eBay deal makes what I am about to write even more clear. For Skype or any IM client to be successful you must reverse the role of expressive content. You are buying an opportunity to indeed express yourself with others.

Thus I should be able to buy a ringtone for a dollar say and then point to 10 people who will get that ring the next time they call me. There are plenty of goodring tones in the Skype system. However I'd much rather push a moscito ring to someone else than listen to it myself. The latter could be fun even a bit mean. It works as long as the other person can get their own back.

  • buy ring tone
  • push to buddies (10)
  • buddies hear ring next time they call and until changed.
  • each buddy can either - pass the ring on (ie infect another - limited duration) or return the favor (now i hear it too)

    So in this simple example, ring tones become viral, they spread. Now the real content opportunity is created. What we want is a user driven content system that bubbles up the best concepts, so popularity is truly viral. A new artist creates a track gives it to their buddies and urges them to share it. Thus we have:

  • user creates own ringtone or joke or song etc.
  • push to buddies as many as you want
  • buddies each get license to forward it to 10 people
  • each ringtone is tagged and tracked by skype.
  • when ring tone reaches 1000 users it goes on popularity board
  • these ringtones are now sold
  • creator gets say 80% of the action.

    There are a few problems here. In Skype's case they have a mechanism for distributing ringtones. It works just like voice mail. When you go to share your ringtones they are simply uploaded so the next time that person calls they will get the new ringtone. No need for a central server. Keeping track of how many are using a certain ringtone would be a more difficult exercise although this could be part of the log on experience. For the ring tags must tie back to the contacts server. Only then will the ring tones follow you everywhere, which is important if a paid viral market is desired.

    Other product angles are also available. For example right now I can't download a ringtone for a one time use. A onetime use would enable me to give a "buddy" an experience. If you get positive feedback you could buy it for them etc. Thus even enabling one time uses and forwards for different ring tones means you infect others. Which leads one to thinking rather than buying one ring tone you may be better off buying 10 different ones for a dollar and only being able to share with one person per ring.

    Now I can hear some objections. This makes it more complicated. Users will be confused by the ring tone they get when dialing etc. I doubt it. More importantly I think kids would get it and start creating their own content. That is consistent with eBay's desire to sell this content too.

    So while it is easy to ignore Skype's first foray into content distribution, the opportunities could become many times more interesting.

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