Is a little competition still a good thing?

Both Microsoft and Yahoo are deploying dial-out services in their Messenger clients. How do you compete when it comes to call termination? Four points:

1. Rates (converging to flat and free)
2. Reach (going worldwide)
3. Quality (expectations raised by GIPS audio quality)
4. Everything else

It's the everything else that'll matter. Bundling, niching, creative use of call metadata, convenience, caller ID pass through; they and the rest are secondary to making your softphone start up with Windows and be the conversation tool of choice.

Susan Mernit

"One of the ways Yahoo can compete with Google, IMHO, isn't to try to match then in product sets and feature to feature upgrades but to figure out what they can do differently--and do it amazingly well--and integration of tools across media and life management platforms seems like one smart way to go in this regard."

Q. Did the Microsoft-Yahoo IM interoperability agreement include voice calls?

Planck, Henshall, Shapiro, Udell, Hammersley

14 December - Quantum Physics Day. "-- the anniversary of the day in 1901 that Max Planck created the concept -- and the word -- of "quanta" and launched the revolution that has taken over the world." We've all been waiting for Heisenberg ring tones: they tell you who is calling or when, but not both.

Stuart Henshall Resurfaces (Stowe Boyd)

How Skype might help bring Network Neutrality (Mitch Shapiro via Isen. Can you blame poor Skype call quality on your ISP or other pipe-owners? If so, grounds for a consumer fight for customer choice, competition, and for no-filtering rules. David Isenberg: "We can do our part by expressing our outrage when they're outrageous. Early. And often."

Jon Udell appeals for unification of voice and data channels. (InfoWorld) Amen, Jon.

HorsePigCow restates The Madenning Octet, 8 truths driving today's changing Internet:

1. Information wants to be free
2. Zero distance
3. Mass amateurisation
4. More is much more
5. True names
6. Viral behaviour
7. Everything is personal
8. Ubiquitouos computer

This is what is going to disrupt everything you hold dear in the years to come....work with it or perish...

The Enemy (you know who you are)

1. Copyright
2. Borders
3. Censorship
4. Network blocking
5. Identity cards and databases
6. More network blocking
7. Everything is trackable
8. No privacy

(I would add that anybody unwilling to change or open up or collaborate will perish as well)

From the brilliant Ben Hammersley

Syndication, Structured blogging, and the Adaptive Blogosphere

One of the two new ideas in syndication this year: SSE, making RSS bidirectional so you can post back to an RSS publisher. The other, structured blogging, lets you add forms to blog posts and to news readers. Structured blogging is something I wrote a lot about starting three years ago on my a klog apart blog and as proposals to the first Atom specifications for Semantic Component Blogging leading to an Adaptive Blogosphere where your newsreader learns new form types from feeds, and then trains your blogging tools to support those forms, so your blogging tools become smarter over time and the blogosphere shares more structured data. See also: about my liver's weblog.

Today Santa Cruz Networks made available a new version of Festoon that integrates to either Skype or Google Talk.

It is free. Festoon is available for download here.

I caught up with Santa Cruz Networks’ CEO Itzik Cohen, former VP of Corporate Development at WebEx, on his mobile using SkypeOut:

SJ: “Okay Itzik, first Skype, now Google. Who is your next target for Festoon? And when?”

Itzik: “AOL is next, before year end.”

SJ: “I really liked seeing the same user interface for both Google and Skype. But I want a combined list. I don’t want to switch back and forth.

Itzik: “Bill, you are so damn impatient! First we will develop each community. Like I said, today Google, AOL by Christmas. Then Yahoo, then MSN for first half of 06. When that’s done you will get your buddy lists integrated! It is sure nice to have instant messaging clients with API’s!”

SJ: “I hear you have been busy trying to raise venture financing. What can you tell our readers?”

Itzik: “Not much at this point Bill. We are very, very close to closing. I have been at it night and day for three weeks. Our story of making video an immersive experience is resonating very well with investors just as our product is resonating with our users. I expect to be back leading a well funded team before the snow flies up in your neck of the woods.”

SJ: “Thanks for your time Itzik. I think you guys will do all right. Multi-user video, cross-platform and desktop sharing are my favorite features. Give me a call when the financing closes.”

It's been a busy week. Vonage going public. Google Talk launched. SkypeNet and SkypeWeb announced. And everyone's waiting for the portals to jump in hard. MBAs around the globe are figuring out where all the players fit, where they're strong or weak, going up market or down, mobile or landline.

So let's play.

Four buttons on the left:

• S for Skype
• G for Google
• P for Portal (AOL, Yahoo!, MSN, et al) and
• V for Vonage

To Play:

1. Name your axes, label the columns and rows
2. Place the tokens on the grid
3. Write a Caption
4. Post it to your blog and leave us a comment, or email it to FUN @ SkypeJournal.com

We'll post your chart, and ridicule it without mercy. (Maybe learn something, too.) Do your worst.

Is it all over for Skype? As Google Talk launched tonight with an Orkuttian viral shove provided by Gmail. At first glance it could be Skype's worst nightmare or the kick start necessary to refocus Skype. If you missed the buzz, Google Talk is the long awaited and predicted IM / Voice client. It won't be over for a while and the battle will take to the trenches with Yahoo, MSN and AOL battling to the end. This is a first salvo. Don't expect Google's feature set additions to follow Skype's path immediately to Telecom as Google has other opportunities sitting there within its empire. These are my first impressions.

• Extreme Simplicity. If you have a Gmail account you can just log in. The client is very simple.
  
• Find buddies quickly. If they are in Gmail then you can make hundreds of invites very quickly. Authorization is simple.
  
• Presence. Simplified and more intelligent than ever with customized field options that add new fun to presence. It's about time!
  
• Chat. Very basic, no emoticons etc. Still it's clean and archived and I bet searchable (if not now soon) by google desktop. Chat uses XMPP and thus iChat and Jabber clients can connect directly to Google Talk. You can also add it immediately to Trillian. (Trillian could be quite a winner). Guess that will put Google Talk presence on mobiles too!
  
• Talk. Talk is chat centric. Ie click to chat rather than Skype's click to call. Clicking opens a chat dialogue box. You then initiate a call from the chat window. Talk quality matches Skype and is better than Yahoo.
  
• Chat Window Organization. Windows self organize in an interesting fashion until closed.
  
• No profiles and no friendly pictures at this time.

How it really worked.

I had 8 conversations all around the world. Some of the voice connections didn't connect immediately and felt like they failed. There was just no sound. Sometimes the sound started after the call was connected for 30 seconds or more. This is likely just a short term bug. I enjoyed the inbound ring tone. Distinctively different from Skype. The invite process was very simple, building my list very elegant.

What's Missing?

From a Skype user's point of view: Almost everything. There are no profiles, no photos / pictures, no voice mail, no multi-conference or multi-chat. Plus there is no SkypeIn or SkypeOut capabilities. This is not a phone replacement. The multi-chat and conference calling should be easy to duplicate. The telephone system more difficut. However, each name is a SIP name and that is designed to connect with Vling and Gizmo project in a very short time. Plus with rumors around Google raising money, a TMobile USA purchase can't be that far away. That would provide a user base, the WiFi hotspots and most importantly the chance to integrate mobile numbers with VoIP.

Where's the Strength?

Talk is already integrated with Gmail and thus links nicely with IG, Google's personal content portal. So when will GoogleTalk have access to Orkut (profiles / social networking - pictures and profiles) Blogger (another place to share presence), Desktop (archive searching), Maps (location information) and instantly the whole Jabber/XMPP community. How quickly can Google bring these all together. Then they already have a photosharing program etc. Google has all the elements to bulk up to a Yahoo like client very quickly. Add in Ad Sense etc. Very neat models are likely to emerge. I heard from one punter tonight they had told their mother to buy more Google shares.

Developer Talk

Google has a great page outlining their preliminary plans and open strategy for the future of "talk."

Google's mission is to make the world's information universally accessible and useful. Google Talk, which enables users to instantly communicate with friends, family, and colleagues via voice calls and instant messaging, reflects our belief that communications should be accessible and useful as well. We're committed to open communications standards, and want to offer Google Talk users and users of other service providers alike the flexibility to choose which clients, service providers, and platforms they use for their communication needs.
Google

How does Skype stack up? Yahoo?

• Google may win on philosopjy alone (see above mission) or the resources in dolars and manpower. However today, while Google may get it's Orkuttian swell of new users isn't actually an acceptable replacement client for either Skype or Yahoo. Both do more better for their current audiences.
• On features, Skype is still ahead and if they would speed up their development and releases of call forwarding, VM improvements, Video, and their Presence Server they still have a chance althougth the market has shifted dramatically. Yahoo is bulking up however still does nothing really well. That may change.

Where should Skype's strategy start?

Open Up! By contrast with Google, Skype is on a philosophical back foot, well balanced. Being closed is no longer an asset, so Skype can compete only on its design, features and capabilities. To open up, the Skype chat client must adopt the Jabber/XMPP protocol, accelerating its interconnect and encouraging developers to "stick" / "start" developing products around the API. So far Google hasn't announced an API (count the hours). They will need one even if just for hardware. Skype will be forced to open up many aspects of its interface now.