How do you voice enable the whole web? With Adobe Flash. My host walks me into his tiny war room at Adobe North. The tables strewn with copies of VON magazine, and Sinnreich's Internet Communications Using SIP. The white board has an architectural map on the left, laying out the technologies he'll need to build, buy or partner, and revenue models for each. On the right he's listing interconnect standards for call termination.
The goal is audacious. Outside of Microsoft, however, Adobe may be the only place on the planet with a hope of making VoIP ubiquitous. My host, an Adobe entrepreneur in residence, is building a startup to "just add voice." And video. And conferencing. You know, voice 2.0.
He assumes Adobe makes platforms for developers, not end products. So he's looking at companies like Skype and Yahoo! as potential customers, not rivals. He wants to help them build applications without worrying about the telecom plumbing.
The MySpaces of the world should be able to call their own directory services from Flash but let Flash make the connection.
The Salesforce.coms should be able to design a video customer service widget without worrying about the cameras or the codecs.
Amazons could create live chat rooms for clusters of related books without invading customer privacy or setting up data centers.
These businesses add value with their social networks, their workflows, and rapport with their communities. They don't want to be in the "Skype" business, just their own. Among other things, this means Adobe doesn't need to convince every user on Earth to get an Adobe ID; people will use existing namespaces.
Adobe builds on others' value by creating baseline, ubiquitous infrastructure. Making commodity features from expensive, risky, perishable, complex systems. It's a platforming strategy. If Adobe's growing voice team (open Senior Product Manager and Computer Scientist - VoIP) can make coding for calls simple and elegant, a million flash designers and developers will add it to their toolkits. Contrast that with the hundreds actively developing for the Skype API.
Adobe is already active in the telecom industry. They license flash to mobile phone manufacturers, promoting the Flash developer channel's flash apps to carriers. Some of the most compelling mobile experiences are courtesy of Flash designers. About 70 million devices have Flash embedded.
Flash is also important to the advertising industry. 77% of banner ads are in Flash, says Adobe. If you think click-to-call advertising has a future, wait until you have click-to-talk-with-a-satisfied-customer or click-to-join-the-concert-in-progress.
If the Masked Entrepreneur can make it work and sell it to his internal stakeholders, it will be part of the next major release of Flash in 18 months or so. Adobe says the "Flash player is installed on nearly 98% of Internet-connected desktops."
That's a short window for Skype and Microsoft to respond. Skype product management has pretty much deprioritized developer requests since Summer 2005 to plug into the Skype cloud via a "Naked Skype", "headless Skype" or "Skypenet." Skype could be offering web services and server software that cleanly plugs other systems into the Skype cloud. They aren't working on it according to several sources within Skype's development team. Will Adobe's signaling wake up Skype to the industry power of being not just a social network but the leading infrastructure provider? Skype management didn't return calls by post time.
» Adobe's role from JD on EP
Adobe's role: Phil Wolff wrote last week about the Flash/VoIP story, but it wasn't until a tip from Ryan Stewart that I reread it and saw how Phil was describing Adobe in general, and not just what can be added to voice-over-internet: "Adobe builds on ... [Read More]
Tracked on September 24, 2006 2:38 PM
» Flash et VoIP from blog interne wengo
GigaOM a lanc une rumeur comme quoi Adobe travaillerait intgrer la VoIP dans la techno Flash !
Pourquoi pas ? L'outil de confrence Breeze est dj pourvu d'une solution permettant de grer camras et micros afin de discuter directement au travers [Read More]
Tracked on September 25, 2006 2:47 AM
Comments
Posted by: MuppetMaster at September 22, 2006 10:35 PM
It is clear, if Skype remains closed and proprietary they will be left in the dust. Simple.