Phil Wolff

Framing Skype for the workplace

August 11, 2006 06:41 AM

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Bill Campbell says U.S. Skype in a tiebusiness isn't motivated by cost savings, at least not enough to switch or try Skype. I generally agree. So I described selection criteria aimed at effectiveness, productivity, risk avoidance, and cultural fit. I think many of us are working in wirearchies and adhocracies. And that Skype's multimodal, extensible, digitization of many of forms of conversation is a great fit. So I posted a Squidoo Lens: Knowledge Management selection criteria for Skype. Please give it a once over, break out your red pen (especially to give it a new title), and leave your comments.

Too many softphones, IM's+voice, and enterprise VoIP solutions focus on simple telephone replacement. IT leaders will step up from commodity technology to picking communication tools strategically aligned to get the most out of people, teams, projects, and alliances.

Thanks for the critique. I'll build on it.



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Posted by: Vicente Moranta at August 11, 2006 7:13 AM

You are forgetting the "Does you Corporate IT like Skype?" aspect.

With regards to: "Bill Campbell says U.S. business isn't motivated by cost savings, at least not enough to switch or try Skype."

The large US company where I work will not adopt Skype, have blocked access to skype.com and banned anybody from using Skype. The reason is NOT that we are not motivated by cost savings, instead, the reason has more to do with the encrypted nature of Skype:

Since Skype encrypts all communication, my company doesn't want to have to worry about mp3s or confidential information being shared with the whole world.

In my opinion, Skype should create a Corporate Skype product, where corporations can set up a server internally and allow for all communication that initiates inside of the corporation to be unencrypted until it leaves the corporation thru that server (would that be the same as a super-node?)

Either that or somebody should use the Skype API and develop a layer that records all voice conversations, chats and file transfers in unencrypted format and stores them in an auditing respository.

I looked into developing something like that a few months ago but the API seemed to not support the functionality I thought I needed.

BTW, thanks for skypejournal, it is one of the only Skype related sites that I can still read from work.

Vicente

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