Phil Wolff

Seven Ways Skype boosts and strangles eBay PowerSeller sales

June 13, 2006 10:15 AM

Topics: Business | Skype杂志 | analysis | ebay | presence | skype | skypejournal | voip

Sellers in China and four other countries are already showing their "Skype Me" buttons.

Skype boosts sales. It's an old truism: sell where, how and when your buyer wants to buy. Skype is another touchpoint, another communication channel that better fits some users. Skype users love the convenience of clicking to call and the immediacy and intimacy of conversation. Your Skype button invites a chat (it's polite to chat before calling). Are you ready to answer? To close?

Skype boost repeat sales. The Skype software keeps a history of all your conversations. Your buyers can easily add you to their "buddy list." Your name in their contact book reminds them you're in their circle of trusted friends. If you believe in branding your business, being in a buyer's contacts should increase your chances of their calling you again. There's also nothing to say you can't notify your customers of upcoming sales. PowerSellers of mid- to high-ticket items who actively use Skype should see Skype both boost repeat sales and lower the cost of selling.

Skype boosts referrals. Your being in a customer's buddy list also makes it easy for them to pass your "Skype card" around to other buddies. You'll hear the term "social capital," the power of deeper relationships. Word of mouth sure worked for Skype. It should work for you.

Skype conferencing saves staff time. When giving product tours or demos over Skype, consider the value of conferencing a handful of customers at the same time. Aside from time savings, small group dynamics often provoke better questions and enthusiasm for your product. Don't forget Skypecasts, freeconferencecall.com and highspeedconferencing.com; they let you host free conference calls for dozens or hundreds of buyers.

Skype video shows your goods. If a picture is worth a thousand words, a video call is priceless. Especially when the product is complex and the value is in its appearance. Third party software even lets you have multiparty videoconferencing with Skype handling voice and chat.

Skype ties up staff. Someone has to answer the phone. And you're paying their salary. This could add up. One power seller I met at the eBay DevCon said he's getting 100 emails a day related to his 700 auctions. What happens, he asked, when the phone rings all day long? Smart PowerSellers will choose which auctions will feature Skype, and which ones won't. What's your close rate on Skypers vs. email inquiry? PowerSellers will master managing an in-house or outsourced call center.

eBay will charge for Skype leads. Again, few things are free. eBay believes your ability to close a Skype lead is much higher and will lead to more Buy It Now sales. So they've told the analysts to expect income as they charge sellers (how much to be determined) to show their Skype button.

Proof one way or another will be coming soon to an auction near you.




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Posts linking to Seven Ways Skype boosts and strangles eBay PowerSeller sales:

» Using Skype to improve your eBay sales from Digital Life
Are you a eBay seller? Have you wondered how many prospective buyers you might be losing because they cannot see the product or talk to you about it? At the eBay Developers Conference last month, I gave a talk on using the power of Skype to address the... [Read More]

Tracked on July 7, 2006 3:27 PM

Comments

Posted by: sklosky at June 13, 2006 12:32 PM

Hi Phil,

I think that ebay charging for the priviledge to display Skype buttons (and I'm assuming callto links as well) is silly.

On one hand ebay and Skype are trying to spur Skype adoption in North America by providing free SkypeOut capabilities. On the other hand, they are making ebay sellers pay for the priviledge and discouraging the adoption of Skype.

It's as if the two organizations suffer from multiple personality disorder . . .

Cheers

sk

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