• Terry Jones on US Robotics adopts Skype in its Support Call Center

  I bought a us robotics turbo card. Doesn't work!
  Does anybody know the customer service # for these people?

• Bill Campbell on US Robotics adopts Skype in its Support Call Center

  Hey Cyril!

  Thanks for the update! I look forward to test Sky-Click. I bet others will too.

  Regards, Bill
  

• cyril lamblard on US Robotics adopts Skype in its Support Call Center

  SKY-click is the right product when you do not have your own call center. SKY-click is a fully featured call center based on SKYPE and 100% web based, which means no implementation costs. With SKY-click, callers are automatically redirected to the right & available operators that know what the caller is looking for. On each “call me button”, you can associate business rules depending on where the button is pasted. If nobody is available, callers can leave a message, a phone number and propose a time and day to be called back. Everything is tracked and recorded, including the feedback from the calls. SKY-click solution has been designed to fit companies of any size that wish to sell, offer support or training via an easy to use Skype Video, IM or VOIP call center to their clients. A great way to humanize your business relationships!

  SKY-click will be released in a couple of weeks. Go on http://www.sky-click.com/blog/?p=1 if you want to know more...

• MuppetMaster on US Robotics adopts Skype in its Support Call Center

  While they may have a Muppet filter, it is just another example of the anamolies that pop-up in a P2P network such as:

  - Not able to see the proper status of people when you know they are online
  - Intermittantly not being able to reach people, such as this example
  - etc
  - etc

  Hence why Skype, even in its basic form, is not ready for such hefty tasks as reliable customer care. Or could it be a problem with my OSX versio of Skype???

• Bill Campbell on US Robotics adopts Skype in its Support Call Center

  Heu muppetmaster!

  Where have you been? I guess USR installed a muppet filter. It works for everyone but you. (Grin)
  Regards, Bill
  

• Kevin Delaney on US Robotics adopts Skype in its Support Call Center

  Wow I blogged this like two weeks ago :O

  -kevin

• julian.bond on US Robotics adopts Skype in its Support Call Center

  Let's say you have a small support desk of 4 or 5 people working from home. Is there a simple answer to offering Skype as a Support contact route?

  The problem with using a group chat is that people needing support can't invite themselves in.

  The problem of having a group Skype ID that you all log into is that running two copies of Skype simultaneously is slightly tricky.

• MuppetMaster on US Robotics adopts Skype in its Support Call Center

  I tried to call, it said 'Failed user not found'... Indeed, not very impressive.

• John S. Richards on US Robotics adopts Skype in its Support Call Center

  When may business users call Skype? Currently there is no Skype Customer Service you can call. They seem to be the first telephone company that does not take calls.

• continued in the Skype Journal Comment River: 200 fresh comments

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