Stuart Henshall

Has Skype Dropped SkypeMe and Adopted Call Me?

October 6, 2005 08:45 PM

Topics: observations

Skype recently announced a new set of website buttons. This is the first real use of their expanded range of Skype tags. This allows you to integrate calls for text, voice, add a contact, file sharing, and voice messaging just by clicking on a website. It's convenient and provides lots of potential to create new communication solutions.

The latest transparent drop down is really rather neat. It provides all the different ways to contact me. It's quite an advancement. Follow the link to get yours.

Skype buttons can be used on your website, blog or even in your email signature to let other people contact you easily. Share Skype

Then I began thinking about it. What's different here? I took a closer look at comparing the old and new buttons.

This is an orginal early Skype call button: skypeme_btn_small_blue.gif

The new buttons:

Call me!

Call me!

First time round I almost missed it. No it's really true. Skype has dropped "Skype" from all its buttons. Maybe they think the branding of the buttons is now so strong everyone gets it? Maybe they did some research and many people seeing these buttons on websites failed to understand their meaning? Perhaps I should be asking them first why they dropped "SkypeMe"?

I thought about this and my response is very much from the heart as a user. Asking questions now would ignore my judgement and reduce the impact of just blogging it. I can sum it up in one sentence. I don't want you to Call me I want you to Skype me.

Here's my logic: Skyping is a multi-dimensional communication tool. I want a Skype experience. That includes chat and voice messages and buddylists etc. I don't want you to call me. I'm not thinking "shooting the breeze" on a telephone. I was almost the first in the world to put a SkypeMe callto tag on a blog. I wore it as a revolutionary badge of honor. It was a statement and an invitation. It became part of our vocabulary - marketers and brand managers will know how utterly powerful that can be, when their brand enters consumer parlance.

In some countries "call me" is the thing you say when running down a hall when you don't have time to stop or be polite. It's not a call to action. By contrast Skype was defining behavior and providing a sense of access and urgency. You are here, you are on my site, here is my invitation. Add presence and the availablity info increases exponentially. From the Skype perspective, you had a unique brand property in Skypeme.

I thought I'd check with a couple of my buddies. Dina's comment summed it up for me.

"hmmm some of the new buttons are pretty nice to use with friends. Am not sure i would change the old SkypeMe button though for clients in an email signature .... it just seemed more business-like. Why have they removed 'Skype' from the call me tag? I kind of liked it .. it made me feel more on-the-edge, like i was using something special. I know it made many of my clients inquire about what Skype is ... and some even adopted it. Call me as a button is confusing too ... i already have my landline and mobile number in my email signature ... and i think i may confuse my clients with this additional Call Me button."

There are some schools of marketing that believe you only want the consumers saying the shortened name or using it as a verb. Did Xerox ever talk about anything other than copying? How did Miller Genuine Draft become MGD etc.? Here Skype has become a verb and we understand SkypeIn and SkypeOut and we now have a callto tag that says "Call Me". Is it just me or has it all gone flat? I can't see the hype or the excitement in Call me. And effectively, you are asking me to change my vocabulary again, having thus far carved a unique position in my mind. Competitors can come up with similar Call Me buttons - none could have used Skype Me. What then is your unique badge?

To make matters worse I watched an SBC commercial on television tonight. Guess what the tagline is? I don't have it perfect... the thrust was SBC "Beyond the Call". When I see it again or remember I will insert it.

I looked some more at the branding and the tags. They are all bigger than the smallest before. The drop down conceptually is really rather cool. Still how does it fit in with my email signature? Is it business like enough? The speech bubble may be alright for Skype staffers but really you must be kidding if you think I'm going to add it to my signature. So overall the selection is way down. Not as many colors and limted shapes. Which brings up two more issues.

Look at the drop down Call Me tag again. (Leave a VM if you want to test it). Now why did Skype fail to incorporate a download Skype link and tie it into the Skype Affiliate program at the same time. (BTW I think if you don't have Skype installed it automatically takes you to a download Skype page although I haven't confirmed this I know it is possible.)

Then think some more. This drop down tag is a perfect way to send a message to contact a company. Thus why isn't there a "SkypeUs" option. That suggests you are getting the generic number for the business. With the latest advances in Skype 1.4 for Windows with call forwarding there are many new ways to encourage Skype onto the business site. For business I could provide a whole set of encouraging options. Some others may want to put the "Call Us on Skype" as the button. Or "Call us Free on Skype". Both these last two promote a key benefit. It's free. The cost of developing them isn't very much. In the end downloads will tell which ones people want.

Thus we have some real progress in the implementation of Skype tags. The current group needs a quick expansion.

There are also options that could significantly enhance these tags. For example the tags could provide my picture, or a company logo. Whatever is put in the Skype profile. I'd also look more to the "buddylist" development. When or if we get headless clients. It could be those buddylists that we are simply scrolling though on a site to connect. Online by department etc.

So there you have it. A strong response. I'm not that interested in adopting these tags although I will use and incorporate the drop down tag. My strong response is a gut level one. I would have loved to debate it with whoever developed it. If I had I would have had more context to write this blog post around. As it is, there isn't a story that satisfies me this was the right move or well done. Questions I could be still waiting for answers on:

  • Why do you want to adopt "Call me" rather than SkypeMe?
  • What assortment should we have? How many variations? Where will it be used? By whom etc.
  • Have you asked other users?
  • How are you planning to promote the new tags?

It's quite possible I'm all wrong. Still I'm a Skyper for one and I still want a "SkypeMe" button. Is that too much to ask?




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Comments

Posted by: wickham43 at October 6, 2005 11:28 PM

Maybe it's because Skype is going to change it's name to eBay!

I thought SkypeMe was a brilliant word. Call me is too anonymous.

However, many people still don't know what Skype is and may be confused by SkypeMe so "Call me on Skype" is probably best.

Posted by: julian.bond [TypeKey Profile Page] at October 7, 2005 1:01 AM

Actually what I want is a set of 80*15 buttons in the style of those little buttons you see all over blogs. And a set of 16*16 icons or smaller for putting next to people's names. This is a fear I have about SkypeWeb, that we will be stuck with Skype's relatively large icons and buttons and they won't fit in my websites.

Note also that AOL have just done a big announcement that they now do online presence icons (note 16*16). Yahoo and ICQ have had this for ages. Microsoft has it's head firmly in the sand. Jabber never quite got this, and GoogleTalk's 0.1 alpha doesn't have it. Skype has the potential to leapfrog the others by doing this better.

Posted by: Stuart [TypeKey Profile Page] at October 7, 2005 8:06 AM

Wickham, thanks for voting with me. I think providing zealots with the opportunity to explain it is part of the conversational magic and viral nature of Skype.

Julian, I agree with you on button sizes. I used the very smallest Jyve button when associating a presence icon on main page blog posts. It's also a wonderful opportunity to get "input" from the community. Mockups and submissions will be done anyways.

Posted by: Jonathan Marks at October 8, 2005 3:28 AM

Spot on...I won't be "upgrading" to the Call Me buttons. I can't believe that they can be so dumb...unless Ebay is already calling all the shots and is busy with Plan B.

Posted by: Adam at October 8, 2005 8:45 AM

Great post. Nothing stops us making our own icons though and using them instead, so let the designers give us some better (smaller) ones. Concur with all above posts. BTW, the drop downs are not transparent, at least in FireFox. In IE they just seem to move the rest of the page down, is that what is meant by transparent?

Posted by: Skibare at October 8, 2005 8:46 AM

yep, this """Skype ME'' move to ''Call ME'' is about as LAME as it gets.........skype was a VERB, now its an EBAY NOUN!!! Sometimes, its better to leave a working MODEL alone but this is ""EBAY"" NOUN time--------my adjective to use would be ""DUMB""!

Posted by: Gobala Krishnan at October 9, 2005 3:29 AM

The earlier Skype buttons were definately better. I always used the one with a white background... and seriously "Skype Me" always did, and always will sound better to me...

They had this superb branding thing going, but now I guess the branding becomes eBay's responsibility. I wonder what those 2 guys are up to next. They're sort of an inspiration to me and their success story with Skype is almost like a fairy tale..

Posted by: Teller at October 9, 2005 3:42 AM

Stuart, the drop-down button is not displaying very nicely in Safari. Probably because your CMS inserts break tag after each line or something. I know, I know, Safari does have very minor marketshare :)

Posted by: Jeremy Maddock at October 9, 2005 11:28 PM

You're right, taking "Skype" off the buttons doesn't really make sense. By doing it, they're basically just giving up the opportunity to plaster their brand name on thousands of websites.

Posted by: James Clark at October 13, 2005 8:41 AM

I've got a funny feeling that they are doing this because if they are seen to promote "Skype Me" as a verb then they could lose their rights to the word skype - anyone could use it. But i agree call me is not great either.

That doesn't mean that we can't use the term Skype Me.

Posted by: David Brake at November 20, 2005 4:17 AM

Annoyingly even the latest version of Skype for the Mac doesn't seem to interface correctly with the buttons - I get a message saying I need to download Skype instead of it doing what the button says.

Posted by: Don Johnson at January 18, 2006 7:10 PM

Well then do it! There's a real cheap program - you can Google to find it - called JustButtons. You'll need a website but just use
Skype's button maker and after following their directions change the image link to your website folder containing the image.

It took me all of 30 seconds to make two call me buttons.

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