Bill Campbell

SkypeIn and Call Forward; a great combination.

September 19, 2005 09:02 AM

Topics: SkypeIn | Technology

How would you like a multi-line 800 number? Just about for free. Maybe multiple 800 numbers placed in strategic geographical places around the globe for your customers to call you for free and you pay all most nothing.

If you have a SkypeIn account and the latest Skype 4 Windows beta with Call Forwarding then you already have that 800 number! 1.4.0.56 (get it here)
Yes, you read correctly... one SkypeIn number handles multiple concurrent callers!

And since you can now use Skype’s Call Forward function, these additional calls (up to three) can be handed off to other Skype Clients or devices: mobile phones, landlines or to your businesses PBX .

You will pay SkypeOut rates for calls forwarded to non-Skype IDs. Tomorrow I will show how these 4 to 8 of these calls can be passed for free to your company’s PBX.

This has some neat possibilities! Once connected to your PBX you can handle unlimited calls at no cost per call.




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Comments

Posted by: Rick at September 19, 2005 9:24 AM

Bill, just to get an idea of the impact on cost savings, what does a typical 800 number service cost?

Posted by: MM at September 19, 2005 12:47 PM

800 Lines are quite cheap. I doubt the solution discussed here will offer much in the way of cost savings, but more of a "gee, isn't that cool".

Posted by: websetters at September 20, 2005 2:00 AM

Rick, not sure where you are based but to give an indication on 0800 costs for the UK to allow for a comparison here is an overview of costs from the company that we use.

Setup From £19.95
This depends upon the number choosen although there are is a large quantity at this price)

Rental: Free and incoming calls at 3.95p per minute or
Rental: £9.95 per month and incoming calls at 2.19p per minute

Am interested in seeing the details from Bill to see how they compare.

Regards
Graeme

Posted by: Jean Mercier at September 20, 2005 2:33 AM

OK, now i understand your question Bill! ;-)

Neat trick, this could be an argument to buy a SkypIn number, once it is available for Belgium!

Posted by: MuppetMaster at September 20, 2005 3:47 AM

Gartner says that Skype should not be used in business. All the more reason to avoid any real investment in an infrastructure to bring Skype into the enterprise.

http://www.techweb.com/wire/networking/170704227

Posted by: Rick at September 20, 2005 8:40 AM

Gartner points to Skype's use of proprietary protocols as the reason not to use Skype. Hmmm, I'm taking a good guess most products have some degree of proprietary functionality built in. Even Cisco has proprietary protocols.

Gartner needs to give me a more specific reason rather than just say "proprietary". Maybe Nick will address their progress in the business app area today.

Posted by: websetters at September 20, 2005 10:14 AM

MuppetMaster, an interesting comment from Gartner. Their concern is obviously in advising caution on the fact that Skype is proprietary and not SIP but that's the wonderful thing about standards - there is so many to choose from.

A few more comments from Gartner located by searching for Skype on their website. Unfortunately I no longer have a Gartner account so can not see the context behind the headlines.

15th September : "In the short term, eBay's acquisition of Skype Technologies won't change Gartner's concerns about Skype security on corporate networks. But the deal will improve the outlook for a business-class version of the product."

13th September : "Companies see PC-based phone applications like Skype as a way to cut the cost of making and receiving mobile phone calls abroad. IP telephony vendors should look at Skype's software model and learn from its business approach."

7th April : "Skype's Internet telephony product is appealing, but firms should note the security risks posed by using proprietary technology in corporate networks. Standards-based alternatives and PBX softphone clients may be more secure."

I also know of a major global system integrator consultancy that uses Skype for communications between project teams in US, India and EMEA. I wonder if they are helping their clients achieve the same benefits they are achieving themselves by using the Skype network or whether they are following the word of Gartner?

Regards
Graeme

Posted by: Muppetmaster at September 20, 2005 11:39 AM

This global SI, is this a corporate policy driven by management, or one-offs picked up by project teams. Indeed Skype has confirmed that they have been a security risk, as now in the beta version for Windows it is possible to disable file xfer in the registery. They are getting smarter, but have a long way to go.

Posted by: Bill Campbell at September 20, 2005 3:09 PM

Hello Rick, MM, Graeme, Jean, and the mad muppet!

Rates vary hugely from vendor to vendor; country to country, in country to international, and on a volume of minutes consumed.

Sprint offers in the US 5 free 1-800 numbers. But the cost per minute depending on call volume(total minutes per month) form 20 cents to 6 cents. Add the cost per minute to Forward these calls to Chile or to the UK and you are looking at from 50 cents to $1.00 per minute.

My post was not about 800 numbers, but about the cost per minute for international calls.

One SkypeIn number is the equivalent of the 5 free 1-800 numbers from Sprint, but with no cost per call or at max 2 cents per minute. I think Graeme's numbers (thanks Graeme) look close to my numbers from Sprint. My guess is they are all UK based calls.

And thanks Rick and Graeme on your Gartner analysis. Muppets tend to read only words they like and discard the rest. They prefer opinion over fact too. (grin)

And muppet I have no idea what is Skype Policy regards SkypeIN, all I know is you can create a conference call with four incoming calls from one SkypeIn number. It could be gone tomorrow. I doubt it, but we will see. As per File Transfer, I think it was a good idea for Skype Staff to listen to what folks wanted and then give it to them. It is not the first time they have done that and unlikely the last. I am glad you think their IQ is going up. It needs to.

Thanks for all your comments. And Jean, it is not a trick; its technology. Technology is sometimes tricky.
Regards, Bill

Posted by: Bailey at September 20, 2005 3:40 PM

I don't understand how you get a US 800 number using SkypeIn. The "Get a SkypeIn Number" web page does not list 800 or 877 area codes.


>>If you have a SkypeIn account and the latest Skype 4 Windows beta with Call Forwarding then you already have that 800 number! 1.4.0.56 (get it here)


Am I completely missing something?

Posted by: Bill Campbell at September 20, 2005 5:34 PM

Hey Bailey!
I doubt you are missing anything. My fault for not being clear.

Let me try again. Getting a SkypeIn number is like getting an 800 number from your favourite Telco but...
1. It is cheaper to acquire. My SkypeIn number in the UK cost me $45 Canadian Dollars

2. The per minute call costs are zero cents per minute versus $1.00 per minute or more.

3. My SkypeIn number can carry up to four calls concurrently.

I am glad you stopped by.
Regards, Bill

Posted by: zii at April 12, 2006 9:06 AM

I'll get a skypein account when they can provide a phone number in Belgium. Preferably with an 02 code for Bruxelles ;P Otherwise, its great. I use skypeOut a lot so cannot wait until the Belgium numbers are/ will be available.

Does anybody have any information about SkypeIn services in Belgum?

Regards,
z

Posted by: Maksym at May 11, 2006 9:56 AM

SkypeIn U.S. phone numbers will not forward to European phone numbers. I checked it with two different accounts and SkypeIn numbers. Phone over in Europe wil ring but as soon as someone answers it disconnects. On the other hand when call is coming in on my skype name (not Skype In Number) it will forward fine and conversation will take place. What do you think??

Posted by: Dog Collars at June 20, 2006 11:11 AM

Does anyone on this forum know where I can read the rest of Bill's write up on how to set up the 800 number on Skype and route more than one call?

Thanks,
R.

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