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Posted by: phil at July 5, 2005 2:09 PM
You might want to blnak out your order no and username from the screenshot
Posted by: Jean Mercier at July 5, 2005 2:10 PM
Stuart,
Thanks for your order information.
In my follow-up graph of number of orders there is a slight slowing down of the number of orders! But i guess there is a quite significant slow down of the growth of incoming cash for Skype ... because even cancelled orders like yours receive a sequential number!
They HAVE TO INNOVATE in their money collecting policy if they don't want to loose cash! They already lost on my side too!
Jean
Posted by: Rick at July 5, 2005 3:54 PM
Hey Stuart, I definitely agree with your frustration. Skype needs to find ways to give customers a better experience with billing, especially their best customers. Hopefully, they are working on it.
Keep in mind, though, that criminals and fraud are the reason Skype has to take drastic measures.
Posted by: websetters at July 6, 2005 12:57 AM
Hi Stuart, thanks for once more raising the topic, it is the most frustrating point that I have with Skype and guess that I'm not alone. Skype is a brilliant technology but to go to the next level they need to become an easier company with which to do business. Technology is often the easier of the problems to solve but the best technology does not always make the most successful solution. This has been proven many times in this IT industry of ours.
I believe that Skype is looking at this next hurdle seriously but it takes getting the right people, ideals and focus into an organisation that I suggest has until now been focused mainly the technology.
To help judge the size of issue how about running a survey through Skype Journal to see how many of Skype's paying customers have encountered a payment issue. If the numbers are as great as we believe them to be then this may help Skype in justifying more focus on this important issue.
Regards
Graeme
Posted by: Daniel at July 6, 2005 2:19 PM
I think they need to work heavily on customer service in order to continue their domination (as far as name recognition) in the talk-talk voip business. It's not adding video, it's fixing their payment system that's going to bring them miles above anyone else
Posted by: anon at July 6, 2005 5:08 PM
Try the Paypal payment service. Works Great For me!
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