Bill Campbell

Sorting out Skype Voice Quality Issues

June 3, 2005 02:24 PM

Topics: Tips & Tricks

My favourite tool has been improved in Version 1.3.29. I call it the connection analysis tool. It now pops up and stays up as long as the cursor is held over the caller’s avatar and updates the data every couple of seconds. Very cool; very useful.
Especially when used along side Echo123.

Connection tool 2.png

The data provided can help you pin point voice quality issues that are Internet related.

High packet loss will result in dropouts in voice. (Blue Arrow)

High roundtrip times (>500 ms) will create delay in hearing the other party. (Red Arrow)

If you suffer from relayed File Transfers check the last line on this report. It shows: UDP status: local and remote. This probably refers to a check made to see if routers at either end are UDP friendly.




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Comments

Posted by: HK at June 3, 2005 4:27 PM

It's my favorite tool too!


I've been checking these values while I'm making Skype calls.


Looking at these values, I'm really impressed with Skype's ability to contorol voice quality over the internet.

Posted by: Jirong Zhou at June 3, 2005 11:07 PM

Way Cool!

This just bring me back to the day Groove Network added a detailed communication window to their flagship product Groove 1.3. Let users know more about what's incoming and outgoing.

In my opinion, it's better to show end users the detail even though most of the customer don't know the specification of UDP, TCP etc which could lead to more confidence in product quality. It's a joyful moment to learn something in depth for a favour application, like Skype. curiosity and the intension to discovery is the nature of human. Skype should pave the way in this approach.

Posted by: BetoX at June 5, 2005 7:52 AM

I can't use it...

How you do it? have you to configure something previously?

Thx in advance.

Posted by: massimo_mi at June 7, 2005 1:19 AM

Same here. Although the cursor is held on the avatar area, nothing works.
Any suggestion?

Thanks
Massimo

Posted by: Bill Campbell at June 7, 2005 7:42 AM

Hello BetoX and Massimo!

If the tool does not come up when you roll over the Avatar it means the tool is turned off in the config.xml file that Skype uses.

"If you are not a geek don't do this" are Skype's usual instructions, but here is what you need to do.

The config.xml file is found in the following path:

C:\Documents and Settings\yourcomputername\Application Data\Skype\yourskypeusername

I suggest you make a backup copy of this folder. The Skype Application must be closed to do so. And the Skype Application must also be closed to make edits to the config.xml file.

Open the config file with wordpad or notepad, use the FIND command in the Edit drop down menu to locate the entry, "DisplayCallInfo". Change the data field from "0" to "1" and click "save" in the editor to save this change.

Reboot Skype. Make a test call to a buddy or echo123.

Thanks for your question and for dropping by the Skype Journal.

Regards, Bill

Posted by: Leandro at June 10, 2005 5:30 PM

Gostei da dica. Muito boa.
Basta edicar a linha:

0
e substituir o 0 por 1
No caso, ficará:
1

Desta forma, consigo ver valores como:

Roundtrip ---
Packet loss ---

Fantástico!
Abraços

Posted by: Stuart Henshall at June 23, 2005 2:51 PM

Bill, This used to be an option that you ticked that Skype removed some versions back. Most of us that used it then loved it. I've just gone back and ticked the change after some months of it not working. We want more info not less. When Skype doesn't work more often than not it is the network. Skype need to empower users to make better judgements on where the problems are. Hiding this is stupid. It's surprising how quickly users find out what it really means. At least they added back auto answer.

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