Phil Wolff

Skypenet and online reputation systems

June 2, 2005 10:10 AM

Topics: Strategy | analysis | design | wishlist

I was in the middle of some great General Tsou's chicken and the final battle in The Last Samurai when the phone rang. I paused the movie, swallowed and answered. It was a fundraiser for the wrong cause at the wrong time.

I wanted to be able to vote "thumbs down" on the caller, to affect their reputation, to reflect my frustration at their interrupting my breakfast (yes, breakfast).

Like other social networks, Skypenet users can benefit from an online reputation system. In the before, during and after Skype moments, you want to avail yourself of a caller's reputation.

  • As part of a Skypenet enhanced caller ID, you want to screen potential callers. Screen using a bozo filter and white lists; for authentication (this is the real Michael Jordan calling); and for contextual screening (this call is for business vs. social vs. activism vs...).
  • During a conversation you want to assess trustworthyness by context, for example I might trust you to sell me a collectible BB gun (an eBay rating) but not to watch my kids.
  • As part of hanging up, I might want to give feedback to the caller, the caller's employer, the caller's professional network, et al; voting as closure.
Like on eBay, your reputation becomes an asset worthy of defending, so socially normed behavior follows.

As we become concerned about SPIT and telemarketing, reputation systems may play an important part and be a clear business model.

Questions:

  1. Whose existing reputation systems do you trust?
  2. What new ones would you like to see?
  3. Which social norms for communication cross cultural borders?
  4. And which don't?
  5. Does Skype fail to meet or support cultural norms for telephony? How?




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Posts linking to Skypenet and online reputation systems:

» VoIP and Online Reputation Management from robhyndman.com
Apropos of my recent post on ominous recent developments concerning Canada’s proposed Do Not Call registry, I noticed this post today on Skype Journal about the potential interplay between Skype and online reputation management systems. Imagine... [Read More]

Tracked on June 2, 2005 5:37 PM

Comments

Posted by: Stephen at June 2, 2005 12:42 PM


off topic: General Tzao's for breakfast. Have to love that. Haven't found chinese food that lives so long, but pizza from Zachery's in Rockridge is almost as good the next morning.

on topic: Got my first two SPITs yesterday so interested in seeing that community develop.

Posted by: Paul Jardine at June 2, 2005 8:31 PM

On Ultima Online, the old reputation system used to have the characters turn red if the had a bad rep and blue if they had a good rep.

You were able to kill anyone who turned red, with no penalty to your rep!

You could repair your rep by giving gold to less experienced players.
I see the reputation repair thing as a bit of a problem (you may be wrongly accused), but perhaps Skype could set up some charity ids/numbers, where a call cost 10c and boosted your rep a little.

We're getting back to philosophy though; can rehabilitation work, or are bad people always bad!

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