Stuart Henshall

Mixed Messages

May 23, 2005 08:12 PM

Topics: Europe | North America | Security | counterpoints | design | observations

Mixed messages? Two clips from the same day from Skype's website. Are recent E911 rulings scaring Skype? I find real mixed messages here for consumers too. As a Skyper, Skype has replaced the telephone for me. So it is a "replacement." Yet it isn't apparently a "replacement" service.

If VoIP providers want to win / and work with users to get the "right" regulation in play then better language is required. Users don't care about quibbles. Portray it as a "nomadic service", define it as a "socialnet", or augmented communications. It is both very much more and very much less. It is certainly different. Users know this.

What feedback is Skype getting from country regulators? How are the current experiments in the US, UK, Denmark, Poland, Finland, Sweden, France, and Hong Kong going? (Note Norway is no longer available.)How many numbers have now been issued?

Skypetelephony.jpg

Skypenottelephony.jpg While I'm happy with the service having spent another 55 Euro today on Skype for an English number and more minutes others may want to read the terms and conditions There are not a lot of guarantees there. We understand the emergency dialing, and then most phone companies would refuse to guarantee your number too.




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