Yesterday was headset day at Yahoo. Every employee got a new headset. That's a sea change and real statement that Yahoo is serious about VoIP and the challenge posed by Skype. Certainly they are trying to condition some new behavior with the headsets. Yahoo made their latest beta Yahoo! Messenger available yesterday for downloading and I spent yesterday morning playing with it. Inside Yahoo you hope they all have their headsets on.
While this beta was generally panned in some quarters as too little too late I'm of the opinion that Yahoo is serious about what they are trying to do. Unlike recent versions of MSN7.0 and AIM-Triton they have embraced a radical change in architecting how to make a voice call. In giving more prominence to calls in Yahoo Messenger they are recognizing both the opportunity that their partners require (think Japan, Britain (BT communicator) and deals like SBC broadband). They've also made an interesting decision to remain text/chat centric. (illustrations below). However it's clear they sat down, played and operated with Skype before issuing this edition. I'll not rave about it as a replacement for Skype it has a long way to go. However despite what I saw commented upon in the Skype Forum this is the one messenger program team I'd currently have a sleepless night on.
Scrolling the buddylist better than Skype? When you click on the call icon Yahoo opens the chat window, begins ringing. When you click traditionally on the buddylist the chat window just opens. Closing the chat window kills any call in progress.
For the rest of this post I'll focus on just the voice and calling aspects. There are a bunch of other assets that Yahoo is integrating into their IM. It's worth a separate competitive post.
First the voice test. It's not up to Skype levels, at least not yet. In my tests I found it defaulted to a lower quality sound codec. I also managed to stress it with a connection that created a chipmonk voice for a couple of seconds. I'm told they have three audio codecs installed. The best quality claimed is a wideband codec. They use Xten's audio platform and I presume that is Speex. As all communications are P2P they are also using G711. This contradicts what I understand about a wideband audio codec as it limits the sampling frequency to 8khz. This shows some commitment to engineering to use SIP and thus open standards. Does it matter? Not really as they are a consumer play and we only care if it works. There is no current interconnect in this beta to the PSTN and so they remain very much a walled garden. They could always rip out this audio system and install another. For me the key learnings are in how they are beginning to massage the user interface.
Skype could learn a couple of things from both scrolling the buddy list, the "toaster" notification of an incoming call (which adds a chat answer option) and the behavior of the chat window. This is where Yahoo's research suggest that most exchanges start with a text message not a call. This is also where they have made an error in thinking "voice mail" rather than "voice messaging". Like Skype they still don't keep a copy of the sent voice mail/message for the sender. Still it's interesting that they are the first "major" to give up the traditional clumsy check and balance for accepting a call and added a true ringer. This also suggests to me (without evidence) that they may have lost more than their fair share of users to Skype.
There is still a way to go. The voice system is not integrated with the conference capabilties and the webcam features have not yet seen an upgrade. That's where it's not clear to me where this UI upgrade takes them.
What do we have in summary?
Yahoo has recognized the driver and stickiness that voice represents in architecting the future of this converged communication and networking space.
They appear to grok the convergence of modes, with IM and social networks and with telephony. They state they are PCtoPC only. If so then they better really work on the always-on experience.
They are working hard to integrate their assets into messenger. This could be a win or a loss. It's a desktop focus in a world that is going increasingly mobile. Still they haven't sorted out presence yet.
There is still an enormous amount of catching up to do. The jump that Yahoo made when they introduced the webcam and later supercam features is not in this edition. There's no indication that they have an API coming. I'd get working on one fast.
Great review. Although Yahoo! may be lagging behind Skype in certain areas, you can't underestimate the power of their installed base. Yahoo! don't need to build a 'Skype-beater' - they just need to build a service that existing yahoo! messenger users are happy with.
The market is big enough to support more than one client in the same way as we have MSN messenger, Yahoo!, AIM, Triallian etc for IM.
Great review. Although Yahoo! may be lagging behind Skype in certain areas, you can't underestimate the power of their installed base. Yahoo! don't need to build a 'Skype-beater' - they just need to build a service that existing yahoo! messenger users are happy with.
The market is big enough to support more than one client in the same way as we have MSN messenger, Yahoo!, AIM, Triallian etc for IM.