Stuart Henshall

Voice Mail Storage - Skype's Solution

March 25, 2005 03:22 PM

Topics: observations

I was asked this morning how Skype stores voice mail on their server. A few tests uncover the secret sauce that creates a more efficient and lower cost VM system. Plus, did you know that Skype Voice Mail can follow you from PC to PC although not always?

Let's start with the Skype client. With the latest version "contacts" follow you. So you can easily log on anywhere, leave a PC on at home, open your laptop, be in an internet café. When you are logged in on multiple PC's with the same ID at the same time an inbound call will make all your active "extensions" ring. Anyone of the active extensions can take the call, leaving the others free to take or make another call.

Typically, you are only logged in to one machine. If you had been offline when you log back in new voice mails are delivered. If three VM's were delivered and you listen to two and then go and log on to another PC with the same identity, you will receive a copy of the third voicemail you hadn't listened to. This means that listening to a voice mail clears the Skype server and confirms delivery of the message. Until you listen it will send you that VM every time you log in no matter where you log in. Once you listen it stops trying to follow you.

How do you use this knowledge?
If you want a central repository for all your VM then either just use one PC or leave that PC on at all times. Thus, if you are out of the office on a laptop, and normally use a desktop then leave your desktop on if you want to capture all the VM there. Listening on one won't delete the message from another.

What are the implications?
You could share VM on a partyline. It would be just like it happens now on the home answer machine. However, you would have to be always on... to share in all the messages.

This creates a very efficient messaging server for Skype, purging messages in many cases as soon as they arrive. Unlike cellphone systems that request you to press 7 to delete or only save for 30 days. Skype simplifies this behavior. I'm sure all voice mail also remains encrypted. Thus the Skype is merely a delivery agent.

It's useful to remember that Skype is unique as a IM system in that it doesn't log you out of one client when you log into another (like AIM, Yahoo, MSN). Also remember that your contact list now follows you. So no matter where or on which machine you log on... you will always have your buddy list.




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Comments

Posted by: Adam Harris at March 28, 2005 6:26 AM

SKYPE will hold unread messages for 60 days then delete them according to their FAQ's.
So better to log in at least once every 60 days.

Posted by: Stuart Henshall at March 28, 2005 9:43 AM

Adam, Indeed you do have 60days to retrieve a voicemail. However, if you listened to a VM and then deleted it, even if in the 60 day window the message is gone. Skypers with VM that aren't using / logging in to the service every sixty days are not planning to continue with the service.

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