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Skype Journal: SkypeOut Quality
February 9, 2005 02:45 PMA concise summary of what it is like when SkypeOut doesn't work. It's frustrating.
And wow! are they saying things! I was really surprised indeed to see the sheer volume of complaints in there by people who are having real issues with making phone calls via SkypeOut, to many countries. Even if you take away the more emotional and rude postings in that forum, there are a lot of people who are very unhappy with the quality of service.These people are paying customers. They have coughed up money to buy credit to use a service which, for one reason or another, doesn't seem to be delivering (and actually isn't, in my wife's case). And they don't seem to be getting answers from Skype.
Whether the problems relate to the normal phone network or not, people really couldn't care less. All they know is the service doesn't seem to work. And that translates into a dissatisfaction of the service overall. And they'll tell their friends: "Yeah, Skype's cool but calling [friend X] in [country Y] just doesn't work."
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