Developers | intellectualproperty | news | niklaszennstrom | Skype | software | Strategy | Technology | UK

Skype races to replace Joltid’s p2p by June 2010

From eBay’s SEC filing of form 10Q: 

Skype licenses peer-to-peer communication technology from Joltid Limited pursuant to a license agreement between the parties.

That’s the software that lets your Skype client find and talk with other Skype clients. Joltid Limited is a British Virgin Islands company.

The parties had been discussing a [...]

competition | regulation | Russia | Skype

Russia’s iron telecom tries to frame Skype

Skype‘s success is taking hard currency out of the mouths of the Russian telecom industry — Rostelecom/Ростелеком especially — and slowing the flow of baksheesh to their political brethren.

Fine.

Aren’t you surprised at the Russian telecom lobby’s lack of originality in maligning Skype? These neo-Stalinists have generations of experience at framing innocents. [...]

Ebay | financials | intellectualproperty | Skype | USA

Net2Phone v. Skype IP suit going to court in September

From eBay‘s 2009q2 Form 10Q: 

In June 2006, Net2Phone, Inc. filed a lawsuit in the U.S. District Court for the District of New Jersey (No. 06-2469) alleging that eBay Inc., Skype Technologies S.A., and Skype Inc. infringed five patents owned by Net2Phone relating to point-to-point Internet protocol. The suit seeks an injunction against continuing [...]

4 | downloads | Skype | software

Skype for Windows 4.1.0.141 (hotfix)

Download the latest bugfixes.

Open issue: "When upgrading Skype, and installing the Skype plugin for Firefox, users may experience a crash in Firefox if it is running during the upgrade. Close Firefox before attempting to install Skype."

correction: it’s 141, not 136

tags: skype, skypeforwindows, hotfix, download, update

Call [...]

Business | design | facebook | Skype | skypeforbusiness | Technology | wishlist

Add Directory: A Thing I Really Want from Skype for Business

Intranet and Extranet Directory Service.

I love that Skype lets me import my Google and Outlook contacts (at least those with phone numbers). That’s not enough.

In the world of work I need to see my company’s phone book. Not a snapshot, imported months ago, but the latest version.

Add directory. Let [...]

blocking | emea | freedom | glossary | privacy

Skype Journal Glossary: Blocking

Blocking. Intentionally stopping Skype from working over a network.

Countries, internet service providers, and companies have blocked Skype. How do you block Skype?

At the edge, keep Skype clients limited or turned off through contracts or other controls. For example, AT&T Mobility forbids the use of Skype over its US cellular network. Some [...]

analysis | Ebay | financials | freemium | news | restructuring | statistics

Skype sets new performance records, preserves margins in 2009q2

eBay reports $170 million Skype revenue for the quarter, 25% year over year growth. 20% of revenue was from the USA (green line below). Management kept margins stable at 23.6% (the big purple line below).

8.4% of all revenue ($14.3 million) is from marketing services and other revenues. These include licensing Skype’s [...]

Ebay | events | financials | news | Skype | USA

Reminder: eBay 2009q2 Earnings Call Wednesday PM Pacific

Wednesday, 22 July 2009, 2:00 PM Pacific (in your time zone).

Will Skype and PayPal still be growing strong? Has the Great Recession driven value-seeking customers to Skype? How is that affecting Skype’s freemium rate? Will eBay disclose new metrics of Skype’s performance prior to selling Skype shares?

Join the Skype Journal Investor [...]

apple | codecs | downloads | silk | Skype | skypeformac

Skype for Mac 2.8 is out of Beta

Download Skype for Mac 2.8 (OS X. 2.8.0.659). Release notes (pdf).Discuss in the Skype Mac OS X Forums or report bugs and other issues. No major changes from the beta releases.

New features since 2.7: screen sharing (treats your screen as a webcam for a Skype video call), the SILK codec (better sound quality, [...]

analysis | Business | customerservice | Skype | stories

Why Skype doesn’t offer phone support

"What’s the phone number for Skype customer service?" is the most common question I’ve been asked this year. 

There isn’t one. All support is provided through Skype.com.

Why not let customers call?

The back of the napkin arithmetic is simple.

100 Skype customer support representatives (roughly) serve 400,000,000 user accounts (roughly). [...]

australia | Business | Developers | emea | language | PamConsult | partners | platforming | Skype | software

Skype store sells third-party software

Four companies now sell their software in the US and UK Skype stores. All are Skype Certified and three have been Skype partners for years. Skype operates stores for many markets. 13 Skype "Extras" are available in all thirty of Skype’s English language stores (Australia, Belarus, Canada, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Finland, Greece, [...]

analysis | Business | dataportability | Technology

Ever Fresh: a data portability approach

Caveat Lector: this is a rough draft of my thinking on what a Portability EULA/TOS should say/do/include. Please comment. – Phil

"Hey, hey, hey, hey-now. Don’t be mean; we don’t have to be mean, cuz, remember, no matter where you go, there you are."

 Buckaroo Banzai from The Adventures of Buckaroo Banzai [...]

Business | news | OnState | politics | Skype | USA | VoIP

NYC 311 hypes Skype, barely supports it

New York City Mayor Michael Bloomberg announced (video Skyping in from City Hall) five technology initiatives last week at the Personal Democracy Forum Conference. In one of the initiatives, The City’s 311 non-emergency service gets a Skype account. From the news release: "Through Skype – a software application that enables calls to be made over [...]

guest | skypecustomerservice | stories | USA

letter: Skype customer service is faceless

Guest post by Christopher Buttner,  President, PRThatRocks.com, a San Francisco Bay Area entertainment PR agency. Christopher, uses Skype at work. 

Good Afternoon,

First, I am shocked and appalled that, regardless of how many support tickets I submit to Skype, I never get a reply from anyone at Skype regarding any of my ongoing issues, [...]

education | facebook | mobile | news | nokia | Skype | stories

Weekly reading

Using Skype

Using Skype for Pain Management and Treatment of Chronic Pain. A hands-off therapy works just fine via Skype webcam. Alternative Health Journal.

50 Awesome Ways to Use Skype in the Classroom. It’s an awesome list by/for teachers. Teaching Degree.org blog.

Soldiers head to war, Skype their mothers. "I’ll Skype as [...]

7 years and 12 days since Skype Journal launched as a stand-alone blog.

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