Why all telecom companies should follow Free.Fr's example
It's almost therapy for your phone company: be true to yourself. Find joy in simplifying your customer relationships so you can be marvelous at simply helping people talk. Rudolf van der Berg's talk at the Emerging Communications Conference in Amsterdam. Too bad Lee Dryburgh won't stream the high quality video he's paying to record.
tags: free.fr, telco2.0, ecomm
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